cell phone store
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T-Mobile in Gadsden (1726 Rainbow Dr Suite D, AL 35901)
About:
Wireless provider offering cell phones, data plans, Internet devices & accessories.
T-Mobile is located in Gadsden (Alabama state) on the street of 1726 Rainbow Dr Suite D. If you want to ask about something we recommend contacting this place by phone. The Phone number is +12565466551. You can get more information from their website: https://www.t-mobile.com/stores/bd/t-mobile-gadsden-al-35901-5851?utm_source=google&utm_medium=lastmile&utm_campaign=5851. The coordinates that you can use in navigation applications to get to find T-Mobile quickly are 33.979860, -86.006055. Scroll down to find out opening hours, reviews and other important information about T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
- Transgender safe space
Payments
- Debit cards
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
Service options
- In-store shopping
Health and safety
- Staff required to disinfect surfaces between visits
Unavailable amenities
Service options
- Delivery
Lisha
Customer service always make me feel valuable. Very friendly and courteous. My needs are met in a punctual manner. Been with TMobile since Voice Stream! Great experiences with TMobile!
06.2022KambiQuake
The employees were super friendly, which made for great customer service, but which also made the wait a little longer.
05.2022Tanyeka
They have awesome Technicians, they are always on point, knowledgeable on every level. Good job guys you aim to please.
12.2021pam
The first time I knew more about specials than she did. I took a couple of days to think about switching and returned with more questions. This person was helpful and more knowledgeable. Her 1☆, his 4=2.5 ☆s. I'm going to give Trussville a try.
07.2021Morgan
I would give your company and your mask policy zero stars if I could. I have a legit medical condition in which I cannot wear one, and was turned away, even though I explained this. Better yet, by a salesman who was wearing his mask under his nose.
07.2021Sandy
I want to compliment Kevin who was super helpful and nice. It not easy to deal with a lady in her 70s and a cellphone that's gone wonky thanks to the playstore!
07.2021Dustin
Well... For years and years there have been an ongoing battle between T-Mobile and Applebees regarding the parking situation. Today I had to wait on a parking spot, all the while there are plenty of spots open for this shopping complex and many spots (in no mans land) just blocked off because they are tired of Applebees customers parking in "their" spots. You see, the parking lots join. Customers, in reality, have no way to know what spots belong to which building. It's really a toss up. ...and to be quite honest, when I was a kid I thought the middle part of the parking lot was Applebees. So, T-Mobile, be nice to Applebees customers, your service is bad enough as it is. You need all the customers you can get. This parking situation/battle that has been going on for years... get over it please. Glad you had 40 empty parks for your 2 customers to pick from.
07.2018Devon
This is a company of thieves. I have never in my life left a bad review EVER in 30-something years but this company has done me and my family so dirty that I’m actually leaving one...on every forum I possibly can. Please don’t use this company ever. There are so many good ones people...this company is a joke...they’ve stolen almost $400 from us and we cancelled our plan within 10 days of having it and returned every phone we had and they STILL kept every bit of money including the money I used to PAY OFF one of the phones I returned!!!!!! Insane. If it was worth a lawsuit, I’d absolutely do it. Very unprofessional, dishonest company. Please save yourself the heartache and go with another company!!!
07.2018Christina
The staff is always willing to help. They always answer my questions about the products and any questions I might have about services. They usually have the latest update of products on hand and if not they have called other stores to find it for me. I have never been unhappy. I recommend giving them a visit even if it is just to check them out. T-Mobile has some of the best phone rates of any other service and their coverage area is great.
07.2017Alan
T-Mobile coverage and service is terrible in Gadsden, AL. I bought a phone and signed up for service at the T-Mobile Gadsden store in January 2014 because the two sales representatives there that day repeatedly assured me coverage was good in the New Liberty / Webster Chapel areas. It turned out there is no usable signal at all. The salespeople personally guaranteed T-Mobile reception would be at least as good as AT&T, which is 99% for me here (I use it all of the time with no trouble but only have one or two bars). However with T-Mobile, I couldn't make any calls, send any texts, or access the web anywhere (no bars). When I attempted to return the phone the next Saturday the representative working at the time said 'of course there isn't any coverage out there' but refused to take the phone, requiring it be returned directly to the manager who only works between 8-5 on Monday-Friday. The next work day after the manager refused to accept the phone from my son I made another trip to the store to try and return it myself. The manager, apparently spiteful because I objected to being assured of coverage but having none and not being allowed to return the phone on either of the first two attempts, refused to take the phone (which cost $500) back saying the only option was to return it to another T-Mobile store, the next closest of which is in Birmingham, it couldn't be mailed back and he wouldn't take it. It took several more attempts, involving both T-Mobile Corporation Customer Service and the Gadsden City Police, before the T-Mobile Gadsden store finally took the phone back. The store insisted on charging a $50 restocking fee (regardless of the fact that the phone was unusable where I live and work because of no coverage). T-Mobile Corporate Customer Service declined to refund the restocking fee saying it is at the discretion of the local store. My credit card company (Discover) was also unable to get the restocking fee refunded but issued a courtesy credit anyway, saying what the store did was unreasonable. You cannot trust what the Gadsden T-Mobile store tells you. If they say you there is coverage, get it in writing or find someone who uses the service in your area. The T-Mobile website still shows today (May) that their coverage in this area is good but I found out the hard way - T-Mobile coverage and service is very, very bad around Gadsden, AL. They may be a few dollars cheaper than their competition but if you can't use your phone it's worthless. Not to mention, I have never received such poor quality sales support. I wouldn't recommend going anywhere near the store.
07.2014