shoe store
Closed Now
Cole Haan Outlet in Chandler (4976 Premium Outlets Way Suite 444, AZ 85226)
About:
Chain retailer known for its house brand of upscale footwear, plus bags, outerwear & accessories.
Cole Haan Outlet is located in Chandler (Arizona state) on the street of 4976 Premium Outlets Way Suite 444. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1520-796-2089. You can get more information from their website: https://stores.colehaan.com/us/az/chandler/4976-premium-outlets-way.html?utm_source=google&utm_medium=organic&utm_campaign=Yext+website+url&utm_content=172&y_source=1_MTgzMTA0OC03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D. The coordinates that you can use in navigation applications to get to find Cole Haan Outlet quickly are 33.286887, -111.973417. Scroll down to find out opening hours, reviews and other important information about Cole Haan Outlet.
Have you noticed incorrect information? Contact us and send us the details!
Available amenities
Payments
- NFC mobile payments
Planning
- Quick visit
Accessibility
- Wheelchair-accessible car park
Service options
- In-store shopping
Unavailable amenities
Service options
- Delivery
Jedi
Conveniently located in the outlet mall near Saks. I bought shoes and bags from here at discount prices. Staff is always friendly, prompt and attentive and the places very clean. Pro tip: when you're ready to make a purchase online, click on find location. If it shows that is available at the outlet, go there instead of buying it online. It might be cheaper.
06.2022Phillip
I have worked in sales for over 20 years and the customer service I received today was by far some of the worse if have ever had. I walk in with no greeting and 4 associates standing behind the counter. After being there 5 minutes still no greeting. Wow! I started to rummage through boxes looking for sizes and nothing. So I had to walk directly up to the counter and ask for help? Really? Where's tge leadership in this store. These associates were laughing out loud at what ever they were taking about helping zero customers who walked in. When the guy told me sirry we don't have that size he walk back to behind the counter to get back to their conversation. Um ok? A gentleman came in behind me and stated looking at a similat pair of shoes that i have at home again no greeting or help all 4 associates stayed behind the counter still talking. So I started a conversation with the gentlemen and told him ill about Cole Haan and tge shoes he was looking at. I the preceded to get him his size so he could try them on. He loved them ! And do did his wife! I sold them both on the brand and the shoes! Guess where the associates were ....you guess its, all still standing behind the counter while this whole thing went down!! Unbelievable!! Cole Haan has great shoes and this store is missing the ball completely cause of poor leadership. This store need a culture change and for that to happen you will need to start at the top with the GM. Then clean house and get some people people in the store. You will see a turn around real quick. Wish I could give them a zero cause thats what they deserve. But a 1 well suffice since Cole Haan has such good shoes.
05.2022Tut
Every time we shop here it is clean and organized, the staff is so helpful. Love this store, the deals can't be beat 🤗
05.2022Joseph
I just went in to the Cole Haan Outlet and Tony helped me. WOW! He is so knowledgeable and helpful I had to write a review. He knows Cole Haan shoes better than anyone I have met to date. Tony has a great personality and it made for a phenomenal experience. I will without a doubt go back because Cole Haan has excellent products and wonderful people like Tony to guide us in our purchases. Thank you Cole Haan and Tony!
01.2022William
The don't feel people of color can afford the shoes so they do not assist. I entered the store to see the Manager and Employee talking. I want not greeted. I had to greet them. Secondly I had to ask both the manager & employee where's the men section. Even at that exchange I was not ask the courtesy "can we help you find anything?" After looking for another 10 minutes with no help I started pulling shoes ready to try and on. Then I receive a phone call once on that call for few minutes the employee walks up and says "we are closing in 10 minutes" I proceeded to ask her why nobody has asked me if I needed any help she said because you where on the phone. I explained was in the store for 20 minutes and after I spoke to you and your manager for guidance I was not on the phone and you still offered no assistance. She begin to continue to argue that my phone call. I told her my customer service experience right now has been horrible. Instead of apologizing she says "next time don't be on the phone and we can help you!". After that I said you've help this white gentleman right when he entered but I don't deserve the same courtesy she also says he wasn't on the phone. I said neither was I when I walked in the door and you feel it's ok to walk up to me and say we are closing in 10 minutes while on the phone but can ask if I need assistance while on the phone. The manager comes out and I speak to him about the situation. He is listening allowing me to vent but the employee is steady in the background talk, making her point, blaming my phone for her interaction with me. The manager began to agree with her until I points out how many times I attempt to interact with them for service but received no response or assistance to help. At this point we be grabbed about 5 pairs of shoes of the self. I wanted to leave but the principal of you can't over look any people of color as paying customers I brought all five pairs totaling over $630 dollars. I let the manager know "don't ever judge people and to treat everyone with excellent customer service. I know people spend $630 dollars in here regularly and it may not mean nothing to you but it means something to me!" I purchased my items and left. No apology about how the service went nothing just too my money and said bye. If your a person of color believe me they will not recognize you here or give you any dignity & respect.
12.2021Pouya
It's almost a 6 year that I'm a customer and big fan of Cole Haan. In average bought between 3 to 10 pair of shoes from cole haan every year, usually order online and if I have chance I'll check this store with my wife. There's a tall, skinny gentleman in this store that seriously not friendly and sometimes rude. They have to know they're getting their salary from customer like us and try to be little more friendly. We've been there twice and try to ask few questions and they behave like we're bothering em. That's not fair at all. I expect the manager to at least warn em about their behavior. Regard.
11.2021Samuel
Cole Haan's at Phoenix Premium Outlet is a Great place, it's quite possibly my favorite store. I just wish they had a store at Tanger's Outlet in Glendale. I could easily spend a couple of hours there and they have not only shoes, but clothes, belts, wallets and items for women. Great store with Great inventory.
11.2021TOP
Sign on the front door has “Temporary hours.” The sign says that they open at 11:00 am on saturdays. I’m here at 11:30... still not open. There are 5 customers standing here waiting. Not too kind of them to waste our time. .... update to this review. The employee showed up at 11:40 only to walk in, close the door behind himself and lock it. He saw all of us waiting and didn’t so much as acknowledge us. After about 5 minutes or so he came out and unlocked the door. He didn’t open it and welcome us in with an apology. Nothin’. We all went in and he was the rudest employee I’ve possibly encountered. I know it’s a shoe store and shouldn’t expect expert and top notch customer service. But at least the human basics of courtesy.
11.2021Rick
The price was $1 cheaper than Macy’s. How is this an outlet? They had about 5 things on clearance that were about 20% off.. Update: these are my shoes after less than 4 months. Love ‘em but what’s up with one fading away? I’ve sent them into customer service at my own expense. I’ll keep you updated.
11.2019L
I brought in some shoes I've had for almost a year since the leather was really looking sad and faded. The guy working, I think his name was Mo?, literally polished them up and made them look almost like new. It took over 10 minutes even. That is great customer service, ended up buying the polish for $8.
11.2018