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Firestone Complete Auto Care in Chula Vista (830 Broadway, CA 91911)
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Helping our neighbors since 1926, Firestone Complete Auto Care is your one-stop shop for your vehicle needs - from standard maintenance to tires and repairs. We are dedicated to delivering the service and attention your car deserves to keep it running newer longer.
Firestone Complete Auto Care is located in Chula Vista (California state) on the street of 830 Broadway. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1619-754-8464. You can get more information from their website: https://local.firestonecompleteautocare.com/california/chula-vista/830-broadway/?utm_source=google&utm_medium=organic&utm_campaign=localmaps&lw_cmp=oloc_google_localmaps_maps. The coordinates that you can use in navigation applications to get to find Firestone Complete Auto Care quickly are 32.619406, -117.085430. Scroll down to find out opening hours, reviews and other important information about Firestone Complete Auto Care.
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- Wheelchair-accessible toilet
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Kim
I came by to have a diagnostics ran permy warranty, Firestone wanted me to leave my car overnight? Random, but I scheduled an appointment to return two days later and drop it off in the morning. They had my car for 6 hours and when I came back, they still hadn’t even gotten around to looking at my car. I don’t understand why they would have my car for so long when they don’t have the man power to even look at it. Say that so I could take it to one of the other EIGHT Firestone locations in San Diego
09.2022Aileen
I had a great experience at this location. I wasnt happy about the difference in pricing from online vs in-person when I spoke to the first CSR. Sadly, I was cranky and I gave him some pushback. He tried to break it down but I was upset. Sorry to this gentleman. Its not his fault. In addition, Judith wanted to understand my frustration. She was wonderful and did her best to ensure my understanding of the breakdown. She provided me the information and we worked things out. She has great customer service and genuinely cared. I will definitely come back as a regular to this location.
08.2022Jonathan
I normally don't write reviews but I had such an unpleasant experience here that I needed to share. I went in for a simple tire rotation and a general inspection on my 2012 Honda civic for only 22$ which to be fair, was a great deal. The man told me they could get it done that same day and that I would only take "a couple of hours to do". I was willing to wait a couple of hours but I ended up waiting over 6 hours for my car to be finally done. Honestly, that would've been fine too but if the person had told me it would take more that " a couple of hours" I would've arranged a ride. At the end, they eneded up giving me a quote to do more work on my car because supposedly my car had 1000$ worth of issues that needed to be taken care of. The following day I went to a more reliable and honest car mechanic shop and I had told them that, according to Firestone, I needed to get all this work done and that is was going to be 1000$. The mechanic took a quick look at "everything that needed to be done" and he said that literally nothing is wrong with my car. Most of the stuff they brought up wasn't due to be serviced yet and the belt that supposedly needed to be changed urgently was completely fine. Please be aware of what they quote you for work on you car. Yes 22$ for a tire rotation was a great deal but it was not worth sitting 6 hours and being lied to at the end of all that.
07.2022Raymond
Lisa helped me turn a terrible day into a good one. One of my tires exploded on the way to work and I was barely able to make it on time. I called Firestone as soon as they opened and Lisa walked me through buying a perfect set of four tires with warranty. The best part is I didn’t know my rim size so she made sure there were tires that fit 18 and 19 inch rims. I was able to drop my car off on my lunch break and pick it up at the end of the day with four new tires and a wheel alignment. I drove home safe and happy. Thanks Lisa.
07.2022Scott
Store manager , Alan was very understanding of my issue & found the positive solution ! Short handed on technicians but got to my tire repairs with in the hour ! Thanks
07.2022Sandra
I came with a tire that picked up a screw. My regular service dept atMossy had closed at 5 & it was already 540. I had spoken to Ms. Innurruiaga at 5. I ran back to Firestone & even tho they were preparing to close offered to put the spare on as i cd not show i had replacement benefit. She saved me 200 $ & didn’t even charge me for putting on the spare. Her customer service skill is beyond excellent & she smiled all ghe time. Made me feel like i was the only customer. She is a fantastic asset to the company.
05.2022Christal
We brought our car here on a Saturday for a nail in our tire for repair. We waited quite a while but they did find an additional nail in a second tire and were able to fix both of them for $20 bucks so we were very happy with the service! They were very professional and friendly.
02.2022Ruben
Friendly and exceptionally customer service. They tell you upfront about everything and good prices. Judith, Julio and Christian has been very welcoming, patient and have a positive altitude based on my interaction and experience with them. Thankful that they found I had a hose leak when recharging the A/C! They know what they’re doing and what’s best for the customer! Will be coming for future preventative maintenance for my car!
10.2021Big
Had a good experience with the crew at Firestone today. I had an oil change, tire rotation and a Lifetime wheel alignment. Julio was a great help. The mechanic working on my truck found an issue with my anti sway system in the front while rotating my wheels. Good observation on his part. I'll be going back for a Radiator Flush in the next week or so. Happy camper here! 👍🍻
10.2021Gaby
$2,144!!! Incredibly DISSAPOINTED in their LACK of INTEGRITY and their attempt to completely swindle me. I took my car in on Friday 8/27/2021 to "fix" my AC. While checking it in, they asked if I wanted to change spark plugs and other "routine" stuff they do to cars when getting "this type of service" I said no thanks, and informed them that I had recently had a new engine put in. It was approximately 4:57 (they close at 6). I told them it was blowing air, but just not cold air. I left it and went for a walk...approx 25 minutes later (exactly 5:25 according to my call log) they called back saying they'd looked at the car and it needed a new compressor, that it also needed expansion valves plus AC evacuate & recharge + labor I was looking at a total of $2,144.71! I told them I couldn't afford to get that work done at the moment and walked back to pick it up, paid 49.99 for the check up. In talking to a friend, he suggested I take it to his guy because the quote from Firestone looked bogus to him. He mentioned his mechanic was an honest guy who took care of his clients...I took it, he did an evac & recharge for $200 and the AC is perfect! I was happy I found John, but also very disappointed and discouraged by my experience with Firestone and the fact that, had I been able to afford the work I may have done it, trusting that they were honest in their "professional" assessment. Shame on you for deceiving people like that. ATTACHED QUOTE OF RECOMMENDED WORK
10.2021