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Tesla in Glendale (539 Americana Way, CA 91210)
About:
Tesla is located in Glendale (California state) on the street of 539 Americana Way. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1818-254-7499. You can get more information from their website: https://www.tesla.com/. The coordinates that you can use in navigation applications to get to find Tesla quickly are 34.143711, -118.257358. Scroll down to find out opening hours, reviews and other important information about Tesla.
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Available amenities
Service options
- Delivery
- In-store shopping
chris
Karen was wonderful. Very professional and inspiring
07.2022Kevin
I purchased the Tesla Model 3 from the Americana, Glendale location. Julio provided absolutely amazing service throughout. He was friendly, knowledgeable, and above all, responsive. I had a few questions in the days following and was very quick to answer and make adjustments where needed. Tesla is fortunate to have someone so great representing them!
01.2022Sandhya
Michelle was amazing! She helped out from order to delivery and was very prompt and clear with her communication! I got my car very quickly thanks to her amazing help !
01.2022ganesh
We bought the Tesla Model Y from the Americana, Glendale location. Our experience was excellent all the way from the test drive to the car delivery. Would highly recommend Karen who was super attentive, promptly addressed our questions on delivery schedule and followed up on the next steps.
11.2021Kaylee
BEWARE - Do NOT purchase from this location. BEWARE of “manager” JASON. I purchased my vehicle in 2019 where the Tesla salesman stated that I would be receiving a $250 gift card and 1 year of valet as a rewards promo for purchasing at this specific location. I followed up on my rewards upon delivery of my vehicle and the salesman reassured me that my info was sent off to the rewards department. I continued to follow up months after delivery, as I never heard back. The salesman started to ignore my messages and became less responsive after I took delivery of my vehicle. I have emails dated from 2019 through Jun 2020 regarding the follow up of my rewards. Even more disturbing is that I was told there were a whole bunch of people who had purchased their vehicle before me and still had not received their rewards. After a full year has passed and being patient for this reward, I decided to call Tesla on Dec 2020 where I was redirected to the manager, JASON. He sent an email to the rewards department and I did not get a reply for 4 weeks; I finally got a reply at the end of Jan 2021. The rewards department stated that Tesla never sent my information to them so that I was no longer eligible for the rewards, as the program expired on Sep 2020. Even though I explained that I purchased my vehicle in 2019, they said they could not do anything for me. Jason remained silent and did not reply at all, even though I sent him an email expressing concern over the lack of organization and responsiveness from him and his team. The disorganization is clear between Tesla and the rewards company, where they will not take accountability for screwing over customers. Take your money elsewhere. This location will scam you into buying a vehicle from their specific location and then they will ignore you after they take your money.
11.2021Joshua
Serena is a top notch Tesla representative! She was patient with me and made my experience at Tesla absolutely incredible. She answered all the questions I had and gave me more insights to the products Tesla provided. I am very pleased with the visit! Thanks again Serena!
11.2021Michelle
This location has the worst customer service experience. I feel like once they sell a customer on the car it's like they made a sale and there done with there job. I was told I'd have a car before a certain month and now its been extremely stressful because the date keeps changing. I ask my account consultant and he doesn't reply back which has me calling other tesla locations due to there lack of customer service and me getting the run around. I would not recommend using this location if want to order a tesla. If I could give negative stars on my experience I would.
11.2021Alex
Tesla, you had me at $100. This review is going to be fun for me. I have a lot to say, but my goal is to be as helpful as possible and not babble on. I will try to be concise. It's been about eight years since I've had a new car and I usually get a reliable used car. I like putting my money toward investments and not expensive vehicles. Tesla Model 3 had too much value to pass up this time around. I will first discuss my buying experience, things I've learned, and any tips that may be helpful. TEST DRIVE - I called Tesla at the Americana and scheduled a test drive. It's important to be on-time for your appointments as they are known to get pretty booked up. I ended up being 20 minutes late, but they still fit me in right away, which was great. I made sure to test drive the Model 3 Standard Plus as this was the price range I wanted. I know myself if I test drove the performance model, I'd be hooked and scraping money together to get it. Driving a Tesla for the first time was a bit surreal, but I did feel an itch to floor-it but held back as my Tesla driving instructor was monitoring me. Overall that car was the best vehicle I've ever driven in terms of speed, handling, and feel. So now what? BUYING - I sat down with Luis, my Tesla Owner Advisor. He answered my question, which was basically about the pricing and delivery of my Tesla and gave me no pressure to buy. He helped me log in to my account that I had already created to reserve the test drive. For $100, I started my order for a Tesla, which is ludicrous. Getting full self-driving for the extra 7k charge with your Tesla is a given at this point, I mean come on. Estimated was about 30-45 days for my car to be ready which varys for everyone. PRO TIP - While you're waiting for delivery, you should take this time to learn about charging your Tesla and possibly get an electrician out to your home. Yelp helped me search for an electrician to help me install either a Nema 14-50 or Tesla wall charger. What I discovered at the 4-plex I'm renting at is that the electrical wiring for the property would need a complete overhaul before being able to add any new outlets. Thankfully my insurance office in San Fernando has a plug right outside, so no issue there. DELIVERY - After a month of checking my status in my Tesla account, I received a text message prompting me to set up an appointment and complete my payment online before taking delivery. I had already uploaded my insurance, finished my Tesla financing option at 3.19%. I ran into one issue when I had accidentally backed out of my pre-approved financing at 3.19% to see the other payment options. It was like my pre-approval disappeared, and the system wanted me to go in and re-submit. I did not want the system to ding me for another credit inquiry, and I know that usually, a pre-approval is good for at least 30 days. I was able to call up Luis at Tesla, and he was able to see my pre-approval on his end and get it to pop back up for me, which was a relief. TESLA INSURANCE: I quoted insurance with Tesla, but it was still more expensive than my current insurance office Farmers Insurance Alex Nunez in San Fernando :). I have an Umbrella, Renters, Car, and Life Insurance altogether, and it's just cheaper with all the combined discounts, and I like my limits over a million. PICK UP - I arrived at Tesla in Burbank and was invited to sit in on a brief Tesla introduction presentation. Everyone at Tesla had a smile on their face, and customer service was excellent. At the close, they get you logged into your Tesla app and have you honk your hour and find your car. It was enjoyable and just a great experience overall. DRIVING - So far, it's been fantastic. I've been able to enjoy autopilot and enjoy the speed, and boy does it accelerate! I've been charging at home getting 6/miles an hour of charge on a standard 120V outlet, which has been ok for my daily commute. If you found this review helpful, please smash the "LIKE" button on this review as this helps with the Google algorithm, and I'd REALLY appreciate it :)
11.2020Laura
Went in to see if we could take a test drive (unscheduled, but wanted to see if they could accommodate). The sales people thoroughly ignored us, and we couldn’t even look in the showroom cars because there were poorly behaved children and teenagers in every single car. When I went and stood at the empty desk so they would have to stop ignoring us, the woman who finally acknowledged me was incredibly rude and condescending. She explained it wasn’t possible to take a test drive because they were severely understaffed due to deliveries. I’m sorry, but that is staffing 101, especially during the last week of the year.
11.2020Penny
I’m in a lease that expires in 4 months and I’m trying to decide what to get. For the first time in my life I have a budget to get something I actually want and don’t have to settle for the most basic style sedan. I stopped in to this Tesla location and I think that’s the direction I’m currently leaning. The cars and the technology that goes inside them is unfathomable. Elon musk is a real one and I hope that I end up in a new model S within the next few months!
11.2018