camping store
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REI in Huntington Beach (7777 Edinger Ave Suite 138, CA 92647)
About:
Retail chain carrying gear, apparel & footwear for a wide range of outdoor & fitness activities.
REI is located in Huntington Beach (California state) on the street of 7777 Edinger Ave Suite 138. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1714-379-1938. You can get more information from their website: https://www.rei.com/stores/huntington-beach. The coordinates that you can use in navigation applications to get to find REI quickly are 33.731714, -117.993692. Scroll down to find out opening hours, reviews and other important information about REI.
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Available amenities
Payments
- Debit cards
- NFC mobile payments
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- In-store pickup
- In-store shopping
Aria
Last week took my mountain bike in after I bent my derailer and Matt C. Helped me get my bike checked in last 10 minutes before close and didn’t rush me and was very knowledgeable. The next day I stopped by to get something and just checked in and Aga the bike shop manager already was working on it and had it finished. Aga and Matt provided amazing customer service and were very knowledgeable. Kayla in the bike shop checked my bike in again today for another service and she was super helpful and looked at my bike thoroughly.
09.2022Kenni
Bought my first camping gear here! The guys helped me out great deal.didnt try to force me buy higher end stuff but rather what only beginner would actually need.
08.2022Dane
Friendly staff ready and willing to help and very knowledgeable. Helped me find deals and had great recommendations
08.2022blumpkin
Dumb high pressure sales tactics at checkout for memberships. Will not be back as you choose not to allow customers to just pay and go. You don't value my time, i won't visit your store ...and no I don't care to hear about your membership.
07.2022Steve
Great chain of stores will be even better if workers succeed in their spreading movement to unionize.
07.2022Ryan
Had a pretty bizarre experience today with the manager, Heather, being extremely aggressive and rude. I recently purchased a Black Diamond harness about 4 weeks ago. Its on sale for 25% off now. I was there to pickup an order I purchased online and while I was there I figured I'd see if they would price match the new discount. Anyways, turns out their policy is only to price match for two weeks, so I missed the cutoff by about 2 weeks. I simply asked couldn't I just return it and rebuy at the new price if its within a year? She very aggressively and condescendingly said that it wasn't the 'spirit' of the policy, which is fair, but I figured being honest was better than returning the product and rebuying a new one, leaving them with a used product to deal with. Historically I've had great customer service from REI so I figured it was worth a shot. I was hoping they would make an exception when I brought it up, but a simple no I would've accepted. Instead she very aggressively said they would match the price, but would make sure to make a note on my membership. She was attempting to intimidate me with a thinly veiled threat of abusing the return policy on my membership. I don't really like confrontation, but I think it is the most rudely I have ever been treated as a customer. Because of her behavior, I went through with the price adjustment and she mentioned making the note three more times to really hammer the threat home. If she would've just simply said no, that would've been fine. I would've kept the harness at the price I paid rather than jumping through all the hoops to return and have to rebuy it, but her behavior toward me has really left a bad taste in my mouth about REI. This was all over $16, an inconsequential amount, but I contemplated going back to return the harness entirely and the items I had just bought because of the experience. I've always loved REI and recommended it to everyone I know, but this experience has me seriously rethinking that and I think I'll be doing more online shopping in the future. This location has the worst reviews of any REI in the area and it seems like others have had very similar experiences to mine. I suggest going to another location.
06.2022Eugene
Peter was extremely helpful showing me backpacking back packs. I appreciate his attention to detail for my needs and wants. My trip is a few months out and I want to ensure I make the right purchase. Well worth the visit and will definitely make my purchase here when it comes time to get ready for my trip.
04.2022Adam
I’m a very long time member (at least 25 years) and don’t believe I’ve ever returned used goods for being dissatisfied with a product. I bought New Balance shoes less than two months ago while on a trip through Oregon and the toes on them are getting rough looking and discolored, obvious to me that it’s probably an inferior manufacturing process. Bottom line is, I’m not happy with the product and wanted a return. The clerks approach is to push back with “looks like normal wear and tear”. And, “the souls are smoothed out”. I’ve literally walked less than 10 miles in these shoes, probably a lot less. I tell the guy that I thought the policy was to accept returns if your not happy with a purchase and that his approach was surprising to me. He could tell I was unhappy with him and as I start to walk away he says “well, I can take a look at you membership”. I just don’t like being treated this way so I walked out with a poor quality shoes and a dissatisfied customer experience. There are other options.
04.2022Shaz
Edit: 2/17/2020 the annual adventure passes are now available. Staff are super nice and they all are very knowledgeable! I came here for the 2021 annual southern California adventure pass but it won't be available until February or March. Better call in next time to double check! Bella terra gets busy on the weekend so try to go during the weekdays
09.2020John
Great selection of outdoor sports gear. Backpacks to bike to shoes. Everything You need to go hiking or camping. They're having a great storewide sale right now.
09.2018