cell phone store
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T-Mobile in La Puente (1273 N Hacienda Blvd #3, CA 91744)
About:
Wireless provider offering cell phones, data plans, Internet devices & accessories.
T-Mobile is located in La Puente (California state) on the street of 1273 N Hacienda Blvd #3. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1626-917-0420. You can get more information from their website: https://www.t-mobile.com/stores/bd/t-mobile-la-puente-ca-91744-2708?utm_source=google&utm_medium=lastmile&utm_campaign=2708. The coordinates that you can use in navigation applications to get to find T-Mobile quickly are 34.043484, -117.950202. Scroll down to find out opening hours, reviews and other important information about T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
- Transgender safe space
Payments
- Debit cards
- NFC mobile payments
Planning
- Quick visit
Service options
- In-store shopping
Unavailable amenities
Service options
- Delivery
Gustavo
Horrible customer service from representative Gustavo. I bought a syncup kids watch on 8/10/2022. The watch stop working on 8/22/2022. I brought it to the store I bought it on tuesday 8/23/2022 and the representative told me he couldn't exchange it because it was scratch. I ask for a upper management member and he declined to give me any information...
08.2022Miguel
I've been here twice. Nobody can seem to help. Call customer service before going to this location bc their solution to every issue is "call customer service."
08.2022Claudia
Nick is absolutely knowledgeable thorough great personality my experience with excellent
08.2022Dimas
Im done with this place, every time I buy a new device, they do add-ons to my account without my consent and then I have to deal with customer service removing it . Go elsewhere!!!
06.2022Wendell
My FIN and I went in to the store add two iPhones to my account. The sales person, Michael, took care of everything. It was easily the best experience I’ve had at a cell phone store, ever. Michael was knowledgeable, professor and friendly. He answered all of our questions. We were in and out in under an hour. Thanks
01.2022Robert
as always great. Our T-Mobile expert was Nick. great guy full of helpful information. gave us a great deal on a Samsung Note 20. made a great mothers day gift for my wife.
10.2021Maria
I am very upset with this location! I came in to inquire about a buy one get one promotion, I was told I had to turn in my phone for that promo. Corporate told me that was not the requirement. I went back less than 24 hours and they refused to give me my new iPhone back. To make things worse, they opened a second account without my knowledge, I found out when I was getting charged on my bank account. Corporate TMobile apologized but it took two billing cycles for them to figure it out. I was charged an extra $180 on the second ghost account. The store said I could return the s20 and walk away but refused to return my recently purchased iPhone that they said I needed to trade-in for the promo. It appears that this location wanted to make their sales quota at my expense. If you do business at this location please watch yourself, imagine how many hardworking people are being taken advantage of!
10.2020Joaquin
Horrible customer service. I bought an Iphone from a different T-mobile store on Saturday, July 11th. Within 24 hours it went black screen. I couldn’t charge or turn it on. By Monday that store was closed. I called customer care and they directed me to the La puente store. Assistant manager didn’t know what he was doing. At first he wouldn’t exchange without a receipt. I told him I was never e-mailed the receipt like I was told. He didn’t find one in the system and instead of calling customer care for help he just said couldn’t help me. Fortunately I was using my old cracked phone with the new SIM card and called customer care. Within minutes they looked up my info and emailed the receipt. He still couldn’t help because the new phone had “find my phone” enabled. I asked if he can call someone for help but refused saying customer care can’t help. He told me I had to call Apple support. I just left. The next day Apple support walked me through the process to disable “find my phone”. I went back to the La Puente store and they proceeded to tell me it still wasn’t disabled. The sales rep was young, but nice and seemed to really want to help. He kept going to the manager to ask questions regarding my situation. The manager never acknowledged me. She knew my whole situation and yet didn’t attempt to help. Lack of leadership and managerial skills. I ended up going to the Duarte T-mobile store and Oscar, the rep. got on the phone with customer care. They figured it out and needless to say I got the exchange. Even with the “Find my phone” still enabled. The La Puente store could’ve helped but they didn’t want to. I’m never going there again. Horrible customer service.
10.2020Maria
I came into the store very upset with at&t because they were over charging me for 2 months, so I decided to switch to Tmobile. Stephanie helped me out by running my credit and seeing what new phones I qualified for. I was very happy after I left the store because Stephanie helped me out with new phones and a great rate plan. She was very patient with me being rude at first. Best customer service by far, for the whole store.
10.2019Cirena
Just recently switched to T-Mobile, I was with Sprint paying too much for slow service. The customer service all round was great at T-Mobile, the person who helped me out was Stephanie, she explained in detail what I would be paying out the door and monthly which I was greatful for because she took the time to answer all my questions and not rushed to just get the sale. As far as the service that I have, I can say that it’s better than what Sprint provides, at a better rate.
10.2019