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Firestone Complete Auto Care in Sunnyvale (922 W El Camino Real, CA 94087)
About:
Helping our neighbors since 1926, Firestone Complete Auto Care is your one-stop shop for your vehicle needs - from standard maintenance to tires and repairs. We are dedicated to delivering the service and attention your car deserves to keep it running newer longer.
Firestone Complete Auto Care is located in Sunnyvale (California state) on the street of 922 W El Camino Real. If you want to ask about something we recommend contacting this place by phone. The Phone number is +14087559831. You can get more information from their website: https://local.firestonecompleteautocare.com/california/sunnyvale/922-w-el-camino-real/. The coordinates that you can use in navigation applications to get to find Firestone Complete Auto Care quickly are 37.370764, -122.045878. Scroll down to find out opening hours, reviews and other important information about Firestone Complete Auto Care.
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- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
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Nadia
Fantastic customer service. I was an out-of-towner that broke down, they said they could not work on my car and rerouted me to their sister company, wheel works, and they got me out in a couple of hours! Thank you thank you thank you
07.2022Nadia
Fantastic customer service. I was an out-of-towner that broke down, they said they could not work on my car and rerouted me to their sister company, wheel works, and they got me out in a couple of hours! Thank you thank you thank you
07.2022Ilker
I am given a really good price in the phone but that price changed when I arrived for my appointment. When I explained the situation, store manager (Brian) did nothing to correct or help with the situation. Not a great experience and not expected from a known brand office.
06.2022Ilker
I am given a really good price in the phone but that price changed when I arrived for my appointment. When I explained the situation, store manager (Brian) did nothing to correct or help with the situation. Not a great experience and not expected from a known brand office.
06.2022Gregory
Don’t understand the point of an appointment if they still make you wait an hour. Guys are friendly enough and do a good job. I just don’t understand why I have to show up at 3:00 to get serviced only 45 minutes later, I went for a walk for twenty minutes, came back and the car wasn’t even in the garage. And they tell you they’ll get it done asap. They took two people without appointments before me, why the hell did I make an appointment? Their actual servicing the cars is great, customer service is trash. Why do I have to wait because of these guys incompetence?
02.2022Pratik
Great auto shop, always helpful staff, have taken all my cars there. Always good service - highly recommend.
02.2022Gregory
Don’t understand the point of an appointment if they still make you wait an hour. Guys are friendly enough and do a good job. I just don’t understand why I have to show up at 3:00 to get serviced only 45 minutes later, I went for a walk for twenty minutes, came back and the car wasn’t even in the garage. And they tell you they’ll get it done asap. They took two people without appointments before me, why the hell did I make an appointment? Their actual servicing the cars is great, customer service is trash. Why do I have to wait because of these guys incompetence?
02.2022Pratik
Great auto shop, always helpful staff, have taken all my cars there. Always good service - highly recommend.
02.2022Fazel
One star for price. No star for customer service. No star for covid-19 safety...: I replaced two tires. The price was ok but customer service was really bad. I had an appointment at 2pm and they didn't start by 3pm. I said you could give me a call and I could be here at 3pm. Making an appointment means that you don't need to wait an hour. The guy (his name was Brian B.) told me: "SO WHAT? Do you want your car key and go somewhere else?" Unfortunately, I didn't have time to go anywhere else and had to go back to work quickly. Otherwise I would get out quickly with this comment. Since another customer did not want to wear a mask, I had to stay under the rain for 2 hours. After replacing tires, Brian drove my car into town without telling me and finally the car was ready but not sanitized.
12.2021Fazel
One star for price. No star for customer service. No star for covid-19 safety...: I replaced two tires. The price was ok but customer service was really bad. I had an appointment at 2pm and they didn't start by 3pm. I said you could give me a call and I could be here at 3pm. Making an appointment means that you don't need to wait an hour. The guy (his name was Brian B.) told me: "SO WHAT? Do you want your car key and go somewhere else?" Unfortunately, I didn't have time to go anywhere else and had to go back to work quickly. Otherwise I would get out quickly with this comment. Since another customer did not want to wear a mask, I had to stay under the rain for 2 hours. After replacing tires, Brian drove my car into town without telling me and finally the car was ready but not sanitized.
12.2021Anupam
Excellent service! All smiley faces. No upselling, cross selling or any gimmicks. I rarely say this but better than costco tire center. I am coming here for all my car needs.
10.2021Anupam
Excellent service! All smiley faces. No upselling, cross selling or any gimmicks. I rarely say this but better than costco tire center. I am coming here for all my car needs.
10.2021Kathy
Wish to give zero stars if I could, horrible customer service! Want to do a wheel alignment so I first booked an appointment online and when I arrive they said the appointment is supposed to be cancelled because store is closed at 5 - fine, that happens with some online systems, so booked another appointment the next day at 11:30, also confirmed that wheel alignment takes about 45 minutes, great that fits right into my schedule Next day when I arrive at 11:30, was told that I could get my car back at 1:30 - WTH that’s two hours!!! Have a hard stop at 1:15 but technicians are all busy atm, fine, told me come on Saturday morning at 9 - early but ok Saturday morning at 9 I came - all technicians are busy - told me to come back at 12 - W?T?H? Ok so they NEVER rescheduled my appointment, LIED to me about service time, and I can’t believe that I gave them a second and third chance! Finally scheduled a new appointment with another store, STAY AWAY FROM THIS FIRESTONE! P.S. Looking at some other comments in google and found others complaining about failed appointment and unbelievably long service time, so good to know that I’m not the only one
08.2021Daniel
Time management is horrible... I made a 10am appointment in advance in the hopes to avoid a long wait. However once I got there, I was told it would take two hours for an oil change. I understanding that unexpected/unforseen issues that might arise; however, I come back two hour later and my car was yet to be seen. I asked how much longer and I was told my car was next on the list. An hour and half later, my car was finally taken to the garage. I expected long wait times at Walmart or any other walk-in service department, but three and half hours with an appointment? Once I got home and reviewed paperwork, it didn't have my information on it. I got someone else's personal information with their name, phone number, and address.
08.2021Kathy
Wish to give zero stars if I could, horrible customer service! Want to do a wheel alignment so I first booked an appointment online and when I arrive they said the appointment is supposed to be cancelled because store is closed at 5 - fine, that happens with some online systems, so booked another appointment the next day at 11:30, also confirmed that wheel alignment takes about 45 minutes, great that fits right into my schedule Next day when I arrive at 11:30, was told that I could get my car back at 1:30 - WTH that’s two hours!!! Have a hard stop at 1:15 but technicians are all busy atm, fine, told me come on Saturday morning at 9 - early but ok Saturday morning at 9 I came - all technicians are busy - told me to come back at 12 - W?T?H? Ok so they NEVER rescheduled my appointment, LIED to me about service time, and I can’t believe that I gave them a second and third chance! Finally scheduled a new appointment with another store, STAY AWAY FROM THIS FIRESTONE! P.S. Looking at some other comments in google and found others complaining about failed appointment and unbelievably long service time, so good to know that I’m not the only one
08.2021Daniel
Time management is horrible... I made a 10am appointment in advance in the hopes to avoid a long wait. However once I got there, I was told it would take two hours for an oil change. I understanding that unexpected/unforseen issues that might arise; however, I come back two hour later and my car was yet to be seen. I asked how much longer and I was told my car was next on the list. An hour and half later, my car was finally taken to the garage. I expected long wait times at Walmart or any other walk-in service department, but three and half hours with an appointment? Once I got home and reviewed paperwork, it didn't have my information on it. I got someone else's personal information with their name, phone number, and address.
08.2021Shadow
I decided to get new tires and an oil change this weekend, I drove to Firestone on El Camino in Sunnyvale at 4:05pm Sunday January 5th, only to find out when I arrived that they were apparently closed!! Despite the fact that it is posted on Google Maps as well as their own website as 9 a.m. to 6 p.m. on Sundays. Before writing this review I decided I would walk up to the front door and check to see if they possibly posted anything that says they closed for a reason today more than 2 hours early, (as all the lights are off the doors are closed the parking lot's empty suggesting no one has been here in the past 5 minutes helping customers.) No such note to be found and in fact the posted hours in the window say 9 a.m. to 5 p.m. on Sundays which would mean that they should still be open regardless. They do have some holiday hours but those hours where for Thanksgiving closed and Christmas Day closed and Christmas Eve close 4 p.m.. it's incredibly frustrating as a consumer to make plans then spend time as well as fuel traveling to a business only to find them closed during the hours they have posted. It is one of my biggest pet peeves, businesses which fail to abide by the very parameters in which they have set, it definitely doesn't inspire confidence in the service image they provide. I am aware that there are at times extenuating circumstances may have required them to leave early today, in which case a posting on their website or even a note on the door simply saying sorry will be reopening tomorrow had an emergency. Should I hear back from someone and decide to try again tomorrow I will likely change my rating based on the actual experience as a patronizing customer as opposed to just an upset person who showed up to an empty parking lot. Review according to how they handle it.
08.2020Shadow
I decided to get new tires and an oil change this weekend, I drove to Firestone on El Camino in Sunnyvale at 4:05pm Sunday January 5th, only to find out when I arrived that they were apparently closed!! Despite the fact that it is posted on Google Maps as well as their own website as 9 a.m. to 6 p.m. on Sundays. Before writing this review I decided I would walk up to the front door and check to see if they possibly posted anything that says they closed for a reason today more than 2 hours early, (as all the lights are off the doors are closed the parking lot's empty suggesting no one has been here in the past 5 minutes helping customers.) No such note to be found and in fact the posted hours in the window say 9 a.m. to 5 p.m. on Sundays which would mean that they should still be open regardless. They do have some holiday hours but those hours where for Thanksgiving closed and Christmas Day closed and Christmas Eve close 4 p.m.. it's incredibly frustrating as a consumer to make plans then spend time as well as fuel traveling to a business only to find them closed during the hours they have posted. It is one of my biggest pet peeves, businesses which fail to abide by the very parameters in which they have set, it definitely doesn't inspire confidence in the service image they provide. I am aware that there are at times extenuating circumstances may have required them to leave early today, in which case a posting on their website or even a note on the door simply saying sorry will be reopening tomorrow had an emergency. Should I hear back from someone and decide to try again tomorrow I will likely change my rating based on the actual experience as a patronizing customer as opposed to just an upset person who showed up to an empty parking lot. Review according to how they handle it.
08.2020Raja
This is my go to service center to avoid dealership premium charges for simple repairs..oil change, tire alignment, or even brake service is half the price of what the nearby dealerships charge. Service personnel here are very friendly and courteous.
08.2017Raja
This is my go to service center to avoid dealership premium charges for simple repairs..oil change, tire alignment, or even brake service is half the price of what the nearby dealerships charge. Service personnel here are very friendly and courteous.
08.2017