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Valenti Volkswagen of Old Saybrook in Old Saybrook (319 Middlesex Turnpike, CT 06475)
About:
Valenti Volkswagen of Old Saybrook is located in Old Saybrook (Connecticut state) on the street of 319 Middlesex Turnpike. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1888-435-8940. You can get more information from their website: http://www.oldsaybrookvw.com/. The coordinates that you can use in navigation applications to get to find Valenti Volkswagen of Old Saybrook quickly are 41.310100, -72.382500. Scroll down to find out opening hours, reviews and other important information about Valenti Volkswagen of Old Saybrook.
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Available amenities
Payments
- Cheques
- Debit cards
- NFC mobile payments
Offerings
- Oil change
- Repair services
Accessibility
- Wheelchair-accessible entrance
Service options
- Delivery
- In-store shopping
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Jill
Best in the business! They take care of their customers needs from top to bottom, are extremely accommodating, and always available. Very friendly and put the customer's interests first.
11.2022Polly
I had a difficult time getting through to someone to find out if my car was ready. I had to call 3 times. I'm a teacher so that was hard for me. It was smooth picking up my car but I would have liked it if someone reviewed the work that was done. I spent $1000 and it was just pay the bill and here are the keys.
11.2022Debbie
So easy to buy a car! Tim had all paperwork ready to go and the Business Manager was just as outstanding and prepared!
11.2022James
Absolutely amazing service. They didn’t have the car at one of their locations, so we went to it and I got to test drive the car I wanted back. Immediately fell in love with it and Tim was highly professional and informative! Definitely come here if you want a sweet ride 😁
10.2022Edgar
On 12-23 I got chased out from Kia of old saybrook, those people miss treated me, I went to VW at 6:15pm, keep in mind that they close at 6:30, once I got there I was greeted by a financial manager, he said… let me hook you up with a sales rep, than he introduced me to Timothy, very nice man, he ask me… how can I help you today, I said I need a car around $******** he said ok, let me find the right cars, he find a new Jeta for the amount that I want to spend, the sales rep was an amazing person, than I started talking to the financial manager, his name is Bob, he was super respectful and kind, They stayed later only for me, they probably missed dinner with their families, I walked out of there by 7:30pm with a brand new Jeta, I totally recommend this dealer 💯, please ask for Bob financial manager or Timothy sales rep! Well done VW
08.2022Stephen
I called and spoke with Brian. He was easy to talk with, very polite and engaging. He was extremely helpful setting an appointment. I met him as I walked into the service department. He explained the timeframe I could expect and offered me the lounge to wait while the work was being done.
08.2022mike
Absolutely amazing experience! Timothy Emrich was fantastic and very accommodating. This great sales staff will cater to all of your needs and give you a 5 star experience. The whole sales staff was wonderful remember to ask for Tim Emrich!
06.2022Danielle
This dealership is the only place I’ll bring my car. I’ve had so many negative experiences with other shops and dealerships before this and I can 100% say that this is the place to buy or service your vehicle. Maddie in the service department is phenomenal. She is professional yet personable and makes you feel very welcomed. The technicians are honest and reliable, while never trying to up sell to just charge more money. This team has the customers best interest in mind and will always go out their way for you! I can guarantee you will not regret buying or servicing your vehicle here!!
04.2022David
Worst internet purchase experience thus far. Would not recommend distance purchase with them unless you have a way to inspect. FINAL UPDATE IS AT T BOTTOM OF THIS POST. Below is a list of things that went wrong. All of which have been documented by the shipper and myself. 1), having over 80 emails and a handful of phone calls with the general manager I have received 4 additional pictures and I can't confirm they were even the pictures from the actual car sold. 2) We have agreed on a down payment using my credit card. But they over charged me in the process. They did refund the charge, but if it would have went over my balance, would they pay for the fee? 3) The sale of the vehicle included a Portfolio Protection service for either 5 years at $199. This is a optional anti-thief service, as stated on the contract. When I called to deny this service, one of their head managers said I have to have it otherwise they can't sell me the car. Fortunately, their general manager apologize and agree to refund me with a check, but I have yet to receive it. 4) Shipping of the vehicle was relatively quick but their lack of preparation and details really shows. First of the car, the car shows up dirty, which you would not expect if you were buying in person. 5) There are scratches, dings and chips all over the vehicle. interior and exterior panel gaps. It is clear that the vehicle was not thoroughly inspected, and it was not disclosed during the sale at all. 6) This is a CPO vehicle, that means everything should be working on it, but instead I have a broken tail light housing, and a non-functing brake light. 7) The car is missing all of the rubber mats, one of the keys and owner manuals, updated GPS map which I have asked for previously. 8) One of the most irrigating thing was that they have sold me the wrong car. In previous over 80 some emails, I have specified this has the features I want. The car delivered didn't have everything I have asked for. The sale person admitted making a mistake based on incorrect personal experience, instead of going to check the car for customer. 9) After contacting the dealership in regard to all these problems, the dealership offers to either take back the car or repairs all of the issues, retro fit the missing features, send me anything that was missing and send me a small compensation and provide a loaner car if needed. 10) After having driven the car for barely over 40 miles in 3 days, the check engine light came on. They are informed again and I am still waiting to hear how and where do I take the car to for the repair. 11) At no point I feel like they had me as a priority, especially after knowing all of these issues, my displease and the urgency to have my car ready to go due to my house hold move. I will continue to update this as it develop, I do hope I didn't buy a lemon and Volkswagen of Old Saybrook will do the right thing and fix all of this. Update after 2 weeks receiving the car: One week after we have received the car, the dealership had deceived to take the car back, because on one in my area want to deal with the retro fit of a OEM camera. The car was picked up in a few days and I was told I would have my refund by mid following week and I will have a receipt in the email. I have not seen the refund or the receipt. LAST UPDATE: After having returned the car to the dealership. We have received a check from them after waiting for about 3 weeks. In short, they did not ensure the car was ready for sale, didn’t pay attention to what they are actually selling, more concern with making profile by charging me made up fees, not following thought with what they said they would do, tried to wash their hands with after missed promised. Over all the business practice was really bad.
11.2020richard
Best car shopping experience I've ever had! The staff are patient, honest, and willing to bend backwards to satisfy their customers. I travelled over 3 hours to buy a certified pre-owned VW Passat from them and I'd do it again in a heartbeat. Shop at Valenti VW - you won't be dissapointed. A special shout out to Lauri - my salesperson. She was kind, caring, and thorough. Thank you 😃
11.2020