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Overhead Door Company of Norwich CT in Preston (88 Poquetanuck Rd, CT 06365)
About:
Family owned and operated since 1961. We have specialized in garage door installation and repair for both residential home owners and commercial businesses. Proudly providing American made products including flags, awnings and all brands of garage doors.
Overhead Door Company of Norwich CT is located in Preston (Connecticut state) on the street of 88 Poquetanuck Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +18608893848. You can get more information from their website: https://overheaddoorct.com/in/connecticut/preston-ct/. The coordinates that you can use in navigation applications to get to find Overhead Door Company of Norwich CT quickly are 41.487478, -72.035910. Scroll down to find out opening hours, reviews and other important information about Overhead Door Company of Norwich CT.
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- Wheelchair-accessible entrance
Health and safety
- Customers wear masks
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Mike
I had a spring snap on my door on a Friday Morning and I called to inquire when a tech could come out, the woman who answered the phone was very friendly and said possibly late this afternoon but most likely Monday. I needed to get the door working so I asked if they sold springs and I would replace it myself. She said yes they could make me one. I headed over and they quoted me the price for a single spring at $7 per inch which in my case was $279 for a single spring. The price seemed very high but I needed the door operational so I paid it. Service was friendly and the price quote was upfront. The transaction was satisfactory aside from the price being very high but in desperation I paid it. I subsequently changed out the broken spring and got my door working that afternoon. This morning I ordered 2 new springs made in the USA and 2 new cables at 365garagedoorparts.net, which ironically is located in South Windsor CT including shipping and sales tax for a total price of $212 for EVERYTHING. This way if my garage door ever breaks again I will have the parts on hand to fix it and not be subject to such an exorbitant price. I understand buying locally and appreciate that I was able to get the spring but that price of $279 for a single spring when 2 made in the USA springs and 2 new cables is only $212 is a bit much. Again the woman I dealt with at the Overhead Door company was pleasant and efficient and she did quote me the price beforehand, it was just a ridiculously expensive price that in desperation I paid…..
07.2022Bob
We will NEVER EVER EVER hire another company for our garage door needs! This company provided us with the best service from start to finish. Our technician Jamie was awsome.He was prompt, patient, thorough and addressed each and every concern of ours. I felt like he went above and beyond by sharing his knowledgeable advice with me. Even thou our job was a small one, Jamie made us feel like we were the most important customer at the time. Im thankful to the owners, management and staff, as your employees actions are a reflection of your leadership. I wish you all the best through these difficult times and look forward to seeing you in the future. I would highly recommend this company to friends and family. Thank you all. Bobby P
11.2021Steve
This is the second time I've used Overhead Door of Norwich to replace existing garage doors and openers. Charlie the salesman was very knowledgeable and was able to answer all my questions regarding garage door options/garage door opener options and pricing. He kept me informed of the garage door lead times due to supply chain issues. The doors were delivered and installed in the estimated timeframe. The installation of the new garage doors went well and the new doors look great compared to our old, weathered wooden garage doors.
10.2021Christine
I have an older garage door to which I was hoping to add an automatic opener. Both the salesman, and, ultimately a service person were professional and helpful. Though my garage was too limited in space for the opener, the service adjustments were very helpful; I also got new rubber door to floor gasket just before the flooding we've experienced here. Highly recommend.
09.2021Taylor
First of all, I'd like to say that the technicians were wonderful, very professional and nice, they did a great job when they came to install doors. Craig the manager was also very nice when we spoke on the phone. That being said - I had a door damaged in June and received a quote and was told the job would be done in 4-6 weeks. At week 5 I called and was told it had been changed to 6-8 weeks, no one called me to inform me. When I called at 8 weeks, I was told they had no idea when the parts would be in. I can understand a shortage of material and calling a customer to explain that, but that never happened. Paul was - and I do not say this lightly - a nightmare to work with. Rude, interrupted me non stop, and his tone insinuated that I was asking for too much when I asked for a realistic time frame of when the job would be completed. While I do appreciate the techs and Craig getting the job done once the issue was elevated to him, I would not recommend using this company.
09.2021Maria
I reached out to Overhead Door CT based on recommendations from neighbors as well as positive Google reviews. My garage door was loud and seemed to be off track. Right off the bat, they serviced me just after an hour after I called. They even took the time in doing manual testing on my garage door and after their inspection, they immediately gave me a quote for the repair. Their pricing is so worth it!! Now our garage is back to normal service again.
09.2021Jacob
We had our garage doors replaced by a different company a couple years ago. When one of the doors broke, we learned that company no longer serviced our area. Luckily Overhead Door CT is skilled in repairing various types of garage doors. In no time they got the broken garage door working again. Thanks!
09.2021Doris
A big thank you to the Overhead Door CT crew for excellent customer service and a job well done. Their technician explained in detail what he was going to do before he did it, so that I knew exactly what I was paying for. When he was done, he showed me each part he fixed, and made sure I was happy with it all. 5 stars.
09.2021LuciraJane
I can't say enough good things about the sales, installation and service by Overhead Door Company of Norwich. We have been in our house for 15 years. In May, the spring snapped. Since the door was rusting because of the salt in my husband's sander, we decided to replace the door. Charlie, the salesperson, was available to come out the next day. He used to be a technician so he was able to fix the spring while we was here so that we were able to use the door until the new door came in. Because we face east and are up on a hill and with memories of Irene, we purchased a door with a windload of 140 mph. The installation technician, Matt, did an outstanding job with attention to detail both inside and out. We greatly appreciate that he programmed the keypad code for us. After he left, I noticed that we didn't have a slide lock that we use to secure the door when the power goes out. It turns out that I neglected to include it when I ordered the door. I called the next morning and another technician, Doug, was out here that afternoon to install it. We have other properties where we used the Overhead Door Company of Norwich for both installation and serve... They are timely, expert and thorough in their work and we highly recommend them.
08.2021Scott
I am thoroughly satisfied with the service Overhead Door Company of Norwich provided. The pricing was in line with what I was researching. Their timeline for ordering was dead-on and the service technician/installer (Doug) was detail driven, knowledgeable and very courteous and friendly. He was on-time and kept the work area clean. He took time to explain the whole install and programming. Simply outstanding! I would choose this company over all others. You will not be disappointed!
08.2021