cell phone store
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T-Mobile in Waterbury (495 Union St #2162, CT 06706)
About:
Wireless provider offering cell phones, data plans, Internet devices & accessories.
T-Mobile is located in Waterbury (Connecticut state) on the street of 495 Union St #2162. If you want to ask about something we recommend contacting this place by phone. The Phone number is +12037559700. You can get more information from their website: https://www.t-mobile.com/stores/bd/t-mobile-waterbury-ct-06706-4893?utm_source=google&utm_medium=lastmile&utm_campaign=4893. The coordinates that you can use in navigation applications to get to find T-Mobile quickly are 41.549420, -73.025651. Scroll down to find out opening hours, reviews and other important information about T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
- Transgender safe space
Payments
- Debit cards
- NFC mobile payments
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
Service options
- In-store shopping
Health and safety
- Staff required to disinfect surfaces between visits
Unavailable amenities
Accessibility
- Wheelchair-accessible car park
Service options
- Delivery
Avery
Lay is very nice real helpful no rush to make a purchase gives you the best deal and service that your money pays for!!!!!!
07.2022Avery
Lay is very nice real helpful no rush to make a purchase gives you the best deal and service that your money pays for!!!!!!
07.2022Avery
Lay is very nice real helpful no rush to make a purchase gives you the best deal and service that your money pays for!!!!!!
07.2022Avery
Lay is very nice real helpful no rush to make a purchase gives you the best deal and service that your money pays for!!!!!!
07.2022Miguel
Complete Scam!!! Told I was getting $800 for my trade in. After receiving my first bill I only got $330. Went to store and was told there was nothing they do. Stay away!!! This is coming from a 4 year customer.
03.2022Miguel
Complete Scam!!! Told I was getting $800 for my trade in. After receiving my first bill I only got $330. Went to store and was told there was nothing they do. Stay away!!! This is coming from a 4 year customer.
03.2022Miguel
Complete Scam!!! Told I was getting $800 for my trade in. After receiving my first bill I only got $330. Went to store and was told there was nothing they do. Stay away!!! This is coming from a 4 year customer.
03.2022Miguel
Complete Scam!!! Told I was getting $800 for my trade in. After receiving my first bill I only got $330. Went to store and was told there was nothing they do. Stay away!!! This is coming from a 4 year customer.
03.2022Jahlin
Honestly best experience I’ve ever had in a T-Mobile! Staff was so helpful and friendly and did all they could to help ESPECIALLY RAVEN! She was such a sweetheart and made getting a new phone super smooth.
02.2022Jahlin
Honestly best experience I’ve ever had in a T-Mobile! Staff was so helpful and friendly and did all they could to help ESPECIALLY RAVEN! She was such a sweetheart and made getting a new phone super smooth.
02.2022Jahlin
Honestly best experience I’ve ever had in a T-Mobile! Staff was so helpful and friendly and did all they could to help ESPECIALLY RAVEN! She was such a sweetheart and made getting a new phone super smooth.
02.2022Jahlin
Honestly best experience I’ve ever had in a T-Mobile! Staff was so helpful and friendly and did all they could to help ESPECIALLY RAVEN! She was such a sweetheart and made getting a new phone super smooth.
02.2022TRIBURY
Worked with Wil Gomez on 1/11/22 and he was wonderful to get all that needed to be done in a short amount of time! Very efficient, thorough and expedited the process! Great asset to T-Mobile!
01.2022TRIBURY
Worked with Wil Gomez on 1/11/22 and he was wonderful to get all that needed to be done in a short amount of time! Very efficient, thorough and expedited the process! Great asset to T-Mobile!
01.2022TRIBURY
Worked with Wil Gomez on 1/11/22 and he was wonderful to get all that needed to be done in a short amount of time! Very efficient, thorough and expedited the process! Great asset to T-Mobile!
01.2022TRIBURY
Worked with Wil Gomez on 1/11/22 and he was wonderful to get all that needed to be done in a short amount of time! Very efficient, thorough and expedited the process! Great asset to T-Mobile!
01.2022Sherrie
I had a wonderful experience at T-Mobile. It was a long process transferring all my information from my android phone to my new iPhone but T-Mobile staff and management got it done. I’d like to think team members Ambrose and a few other team members for all their hard consistent work. I’d especially like to thank manager John-Michael for following up and assisting with the transfer process all while being helpful and patient. Great personalities helpful team members. This particular T-Mobile made experience Phenomenal!
08.2021Chip
Needed to replace a broken phone. No panic. Went on the web, scheduled a appointment at my usual T-mobile store, walked up to the door at the time of my appt., was greeted by my favorite salesperson, and walked out 30 minutes later with the exact phone I asked for and needed. I could not ask for a better solution and the service was presented with politeness and professionalism as always. He even adjusted my contact so I now pay less on my monthly bill, even with the new phone payment added.
08.2021Jeanette
Karl is AMAZING!!!! He is always willing to help with any issues from products to service. He has gone above and beyond for me, and is the definition of an amazing advocate. I have had issues with my service for months, and he has helped me get through the entire process. Karl always assured me that he would do his best to resolve any of my issues and always kept his word. I am truly grateful. He truly cares about his customers and treats them like family. Their customer service at this location is the reason I continue to stick with T-Mobile. Karl and T-mobile family thanks a million for all that you do.
08.2021Elise
I would like to give the ultimate 5 star review to Karl Johnson, John-Michael and Rahyan who supported me at the T-Mobile Store at 495 Union Street at the Waterbury, CT mall. I was there for almost 2 hours trying to get a new device and account updates which I tried to do at other stores and was not successful. They were patient, courteous, professional, knowledgeable and had a great sense of humor throughout this whole process. Thank you guys for your support! I will make sure the life vest is on next time! LOL!
08.2021To
First of all I was told the manager was in a meeting even though I scheduled an appointment in advance. After insisting, out he comes and stayed out, meeting magically over! They misrepresented the promotions, which I ended up not getting even though that's what convinced me to switch to Tmobile. Also the girl said you have to put insurance that day or can't, found out you have 30 days, because she ended up not processing it correctly so I had none when I left. They also insist on the screen protector with iPhone12 which has Gorilla glass, can be dropped 6 fit and go under water. They just want to get you as a customer and get your money.
08.2021Sherrie
I had a wonderful experience at T-Mobile. It was a long process transferring all my information from my android phone to my new iPhone but T-Mobile staff and management got it done. I’d like to think team members Ambrose and a few other team members for all their hard consistent work. I’d especially like to thank manager John-Michael for following up and assisting with the transfer process all while being helpful and patient. Great personalities helpful team members. This particular T-Mobile made experience Phenomenal!
08.2021Chip
Needed to replace a broken phone. No panic. Went on the web, scheduled a appointment at my usual T-mobile store, walked up to the door at the time of my appt., was greeted by my favorite salesperson, and walked out 30 minutes later with the exact phone I asked for and needed. I could not ask for a better solution and the service was presented with politeness and professionalism as always. He even adjusted my contact so I now pay less on my monthly bill, even with the new phone payment added.
08.2021Jeanette
Karl is AMAZING!!!! He is always willing to help with any issues from products to service. He has gone above and beyond for me, and is the definition of an amazing advocate. I have had issues with my service for months, and he has helped me get through the entire process. Karl always assured me that he would do his best to resolve any of my issues and always kept his word. I am truly grateful. He truly cares about his customers and treats them like family. Their customer service at this location is the reason I continue to stick with T-Mobile. Karl and T-mobile family thanks a million for all that you do.
08.2021Elise
I would like to give the ultimate 5 star review to Karl Johnson, John-Michael and Rahyan who supported me at the T-Mobile Store at 495 Union Street at the Waterbury, CT mall. I was there for almost 2 hours trying to get a new device and account updates which I tried to do at other stores and was not successful. They were patient, courteous, professional, knowledgeable and had a great sense of humor throughout this whole process. Thank you guys for your support! I will make sure the life vest is on next time! LOL!
08.2021To
First of all I was told the manager was in a meeting even though I scheduled an appointment in advance. After insisting, out he comes and stayed out, meeting magically over! They misrepresented the promotions, which I ended up not getting even though that's what convinced me to switch to Tmobile. Also the girl said you have to put insurance that day or can't, found out you have 30 days, because she ended up not processing it correctly so I had none when I left. They also insist on the screen protector with iPhone12 which has Gorilla glass, can be dropped 6 fit and go under water. They just want to get you as a customer and get your money.
08.2021Sherrie
I had a wonderful experience at T-Mobile. It was a long process transferring all my information from my android phone to my new iPhone but T-Mobile staff and management got it done. I’d like to think team members Ambrose and a few other team members for all their hard consistent work. I’d especially like to thank manager John-Michael for following up and assisting with the transfer process all while being helpful and patient. Great personalities helpful team members. This particular T-Mobile made experience Phenomenal!
08.2021Chip
Needed to replace a broken phone. No panic. Went on the web, scheduled a appointment at my usual T-mobile store, walked up to the door at the time of my appt., was greeted by my favorite salesperson, and walked out 30 minutes later with the exact phone I asked for and needed. I could not ask for a better solution and the service was presented with politeness and professionalism as always. He even adjusted my contact so I now pay less on my monthly bill, even with the new phone payment added.
08.2021Jeanette
Karl is AMAZING!!!! He is always willing to help with any issues from products to service. He has gone above and beyond for me, and is the definition of an amazing advocate. I have had issues with my service for months, and he has helped me get through the entire process. Karl always assured me that he would do his best to resolve any of my issues and always kept his word. I am truly grateful. He truly cares about his customers and treats them like family. Their customer service at this location is the reason I continue to stick with T-Mobile. Karl and T-mobile family thanks a million for all that you do.
08.2021Elise
I would like to give the ultimate 5 star review to Karl Johnson, John-Michael and Rahyan who supported me at the T-Mobile Store at 495 Union Street at the Waterbury, CT mall. I was there for almost 2 hours trying to get a new device and account updates which I tried to do at other stores and was not successful. They were patient, courteous, professional, knowledgeable and had a great sense of humor throughout this whole process. Thank you guys for your support! I will make sure the life vest is on next time! LOL!
08.2021To
First of all I was told the manager was in a meeting even though I scheduled an appointment in advance. After insisting, out he comes and stayed out, meeting magically over! They misrepresented the promotions, which I ended up not getting even though that's what convinced me to switch to Tmobile. Also the girl said you have to put insurance that day or can't, found out you have 30 days, because she ended up not processing it correctly so I had none when I left. They also insist on the screen protector with iPhone12 which has Gorilla glass, can be dropped 6 fit and go under water. They just want to get you as a customer and get your money.
08.2021Sherrie
I had a wonderful experience at T-Mobile. It was a long process transferring all my information from my android phone to my new iPhone but T-Mobile staff and management got it done. I’d like to think team members Ambrose and a few other team members for all their hard consistent work. I’d especially like to thank manager John-Michael for following up and assisting with the transfer process all while being helpful and patient. Great personalities helpful team members. This particular T-Mobile made experience Phenomenal!
08.2021Chip
Needed to replace a broken phone. No panic. Went on the web, scheduled a appointment at my usual T-mobile store, walked up to the door at the time of my appt., was greeted by my favorite salesperson, and walked out 30 minutes later with the exact phone I asked for and needed. I could not ask for a better solution and the service was presented with politeness and professionalism as always. He even adjusted my contact so I now pay less on my monthly bill, even with the new phone payment added.
08.2021Jeanette
Karl is AMAZING!!!! He is always willing to help with any issues from products to service. He has gone above and beyond for me, and is the definition of an amazing advocate. I have had issues with my service for months, and he has helped me get through the entire process. Karl always assured me that he would do his best to resolve any of my issues and always kept his word. I am truly grateful. He truly cares about his customers and treats them like family. Their customer service at this location is the reason I continue to stick with T-Mobile. Karl and T-mobile family thanks a million for all that you do.
08.2021Elise
I would like to give the ultimate 5 star review to Karl Johnson, John-Michael and Rahyan who supported me at the T-Mobile Store at 495 Union Street at the Waterbury, CT mall. I was there for almost 2 hours trying to get a new device and account updates which I tried to do at other stores and was not successful. They were patient, courteous, professional, knowledgeable and had a great sense of humor throughout this whole process. Thank you guys for your support! I will make sure the life vest is on next time! LOL!
08.2021To
First of all I was told the manager was in a meeting even though I scheduled an appointment in advance. After insisting, out he comes and stayed out, meeting magically over! They misrepresented the promotions, which I ended up not getting even though that's what convinced me to switch to Tmobile. Also the girl said you have to put insurance that day or can't, found out you have 30 days, because she ended up not processing it correctly so I had none when I left. They also insist on the screen protector with iPhone12 which has Gorilla glass, can be dropped 6 fit and go under water. They just want to get you as a customer and get your money.
08.2021Ida
Peter (Pierre) the manager at this location was absolutely phenomenal. I switched every person in my family's account over to T-mobile from Verizon because of the exceptional customer service experience I was provided by him. He was kind, helpful and explained everything in detail to me without confusing me one bit. I am beyond happy with my experience and all credit is due to him.
08.2019Ida
Peter (Pierre) the manager at this location was absolutely phenomenal. I switched every person in my family's account over to T-mobile from Verizon because of the exceptional customer service experience I was provided by him. He was kind, helpful and explained everything in detail to me without confusing me one bit. I am beyond happy with my experience and all credit is due to him.
08.2019Ida
Peter (Pierre) the manager at this location was absolutely phenomenal. I switched every person in my family's account over to T-mobile from Verizon because of the exceptional customer service experience I was provided by him. He was kind, helpful and explained everything in detail to me without confusing me one bit. I am beyond happy with my experience and all credit is due to him.
08.2019Ida
Peter (Pierre) the manager at this location was absolutely phenomenal. I switched every person in my family's account over to T-mobile from Verizon because of the exceptional customer service experience I was provided by him. He was kind, helpful and explained everything in detail to me without confusing me one bit. I am beyond happy with my experience and all credit is due to him.
08.2019