cell phone store
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T-Mobile in Lakeland (3615 Florida Ave S Ste 920, FL 33803)
About:
Wireless provider offering cell phones, data plans, Internet devices & accessories.
T-Mobile is located in Lakeland (Florida state) on the street of 3615 Florida Ave S Ste 920. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1863-647-9380. You can get more information from their website: https://www.t-mobile.com/stores/bd/t-mobile-lakeland-fl-33803-2sjq?utm_source=google&utm_medium=lastmile&utm_campaign=2SJQ. The coordinates that you can use in navigation applications to get to find T-Mobile quickly are 27.999468, -81.959509. Scroll down to find out opening hours, reviews and other important information about T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
- Transgender safe space
Payments
- Debit cards
Offerings
- Repair services
Accessibility
- Wheelchair-accessible car park
Service options
- In-store shopping
Unavailable amenities
Service options
- Delivery
randy
Absolutely a great visit she gave me and my wife all the info we needed,nicole has great customer service 😀,she was easy to talk to and made the whole interaction a pleasant experience 😀!!!
07.2022Greg
Best Tmobile experience ever. Vic was very knowledgeable and answered all our questions. My wife traded her iPhone in on an android and she was afraid she would loose her pictures switching phones like that. Vic guaranteed that she would not loose any pictures. My wife did not loose any pictures, apps or her Screensaver. The place was very busy and other employees were asking him questions because Vic is the man. Not one time did he's loose focus on us or push us to the side. The man can multi task. I highly recommend this Tmobile location. You won't be disappointed. It can't get busy but hang in there and they will take care of you.
05.2022Moriah
Shay helped me within a minute of entering the store. Shay was very patient with me. She answered all my questions. Yesterday, Santos also greeted me within a minute and helped me set up my new phone. I will continue coming to this store. I am very pleased.
05.2022D
I couldn't have asked for better service. Unfortunatelly, I can't remember the associates name. But ahe was knowledgeable & help me to understand my lack of safety on certain apps. She made sure, I walked away feeling that I had been provided with outstanding service
05.2022Rosalie
I want to truly recommend this T-Mobile store. I went in to upgrade 2 phones on our line and repair a phone. They were so quick and so friendly. We were helped by Jeanette, Laly and Mike. The manager on site Craig had to step in a few times just because I situation was a little unique due to the devices being upgraded. Even though we were not able to take home the phones on the spot, they really went above & beyond for us. We also got T-Mobile at home Internet which we now love. Truly such a pleasant experience.
04.2022Constance
The guy that helped me was fine, but he failed to mention that I wouldn't receive my pre-ordered device on the release date. What was the point of pre-ordering a device that I will not be getting on a pre-ordered basis? It should have been ready to pick up on the release date, when in fact it will not even be SHIPPED until at least 4 days later. Really let down by the fact that I was not informed of this. I was also not advised that there was a 200 dollar Samsung credit that came with the pre-order offer Please do better!
03.2022Tauan
The best T Mobile I have ever been in Florida and I have been to 10+ different ones. But that is mainly because of Mobile Expert Vic. One of the best professionals I have encounter in this businness. Brought him a very complicated and detailed task changing 4 lines in my acount and adding 2 exchanges of iphone models and he handle all so smooth. Expert, kind and very proactive and positive. Will come back every time.
02.2022Joshua
Do not visit this store. Their “experts” have no idea what they are doing and will take your money just for their commission. I attempted to buy a phone as a gift for Christmas and was convinced to pay a 3 month balance on my phone to trade in. However, the expert ended up paying off the wrong phone balance and after coming to the store twice, could not undo their error. I was told they were going to give me a refund and it’s been 2 weeks and the money isn’t back on my account. Every time I try to call of store to talk to the store manager Caesar, either he is not at the office or they do not answer the phone. I have been with T-Mobile for over 20 years and for the first time, I want to switch. They have no customer service anymore. All they care about it their commission.
01.2022Jim
James was was excellent helping us get switched from Sprint to T Mobile. He provided great options for upgrade phones as well. His customer service is outstanding. Highly recommend going to this store if you're switching over from Sprint.
12.2021Shelly
I had an issue and went to a different T-Mobile store who indicated they could not help me because a manager would not be in until tomorrow- this was my second trip to said store and now I would have to make another trip. I found this T-Mobile store (merchants walk) and Shay and Alex went above and beyond to help me today. I appreciate your kindness and help today. Most importantly - they provided excellent customer service.
11.2021