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REI in Buford (1600 Mall of Georgia Blvd Suite 800, GA 30519)
About:
Retail chain carrying gear, apparel & footwear for a wide range of outdoor & fitness activities.
REI is located in Buford (Georgia state) on the street of 1600 Mall of Georgia Blvd Suite 800. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1770-831-0676. You can get more information from their website: https://www.rei.com/stores/buford. The coordinates that you can use in navigation applications to get to find REI quickly are 34.063585, -83.995194. Scroll down to find out opening hours, reviews and other important information about REI.
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Available amenities
Payments
- Debit cards
- NFC mobile payments
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- In-store pickup
- In-store shopping
Unavailable amenities
Service options
- Delivery
Ouch
Consistent communication: 1 star. You will receive different messages about the same topic from different people. People rely on what you say, it's important that it be correct. Effective communication: 1 star. I think that it's important to clearly communicate. That has not happened here. Manager: Holly is ok. Bike supply: they don't have a bike that will fit me, but they are not alone in that fact. Bike shop: 1 star nightmare from the very beginning. The communication was poor. I would never in a million years bring my bike back to this shop. In essence they fixed one thing but now the bike won't work. They somehow think it's spontaneous. It ain't, in my opinion. They then said, in essence, we can't fix the thing that NOW does not work,and come and get your bike. I think this is real, real, bad. They also didn't do the one thing they were supposed to do well. Brakes were left loose, caps off, just kinda sloppy. Stuff left undone when they were supposedly finished. I think I just would go somewhere else. My first time there and will be my last. I can't believe their mindset to think everything is fine with returning a bike inoperable and then telling the customer to pick it up, broken. I gave it to you operable, you should return it the same way . You can do what you want, but I would advise you to do your research and think very carefully about letting them work on your bike. I had a bike that worked when I brought it to them, and one that does not work when they returned it to me. That is wrong, wrong, wrong, wrong, wrong, wrong, wrong, wrong, wrong.
10.2022D
Been a member since late 90s. Never disappointed with REI including this location until today. Tried to return Patagonia lightweight hemp shorts purchased less than 1 month ago. Told the staff I need a return due to discoloration of the shorts and told her I own a lighter colored same pants and perhaps this is occurrence due to a darker shade shorts. Staff spoke to management because the return doesn't cover wear and tear or misuse. For shorts less than a month old? Kept lecturing me about how the discoloration may be typical for these shorts. If so, this is not a misuse or wear and tear. Furthermore, if so, the return complies with their policy. Asked her if she will process the return. But kept lecturing me about the shorts. Fed up at this point, told her to stop lecturing and process the return. Upon which, she said she will not handle the return. Instead called the manager to process the return. Never in all my years at REI. Hopefully just one odd event; either train the girl right or get her out. Very disappointed to say the least.
08.2022K
This is where I take my bike for it's repair and the turnaround is always great . Steven and all of the team in the bike repair shop are always they're for questions and concerns. Vee trustworthy 👍👍👍
07.2022Stewart
Visited this location early Saturday morning in search of Brooks running shoes. I was greated as I entered the store. The person who was in the shoe department was very, knowledgeable and helpful to get the right pair of shoes. Nothing like good customer service. I would recommend you check them out.
03.2022Jonathan
Just finished shopping at REI Buford getting set up for a bit of a trek tomorrow and I had to come to give 5stars to the staff and even more specifically Mr. Steven. This gentleman went above and beyond, super knowledgeable, friendly and helped relieve my anxiety (as a new rider) in navigating the store. Great dude and awesome staff.
12.2021Judah
So if you live in Suwanee there is a nice little bike shop near town center that is run by a guy that seems to be a decent enough fellow. The problem is every time I need some work from him he has a 5 week backlog!. So I went looking for a better option and I found it, REI! If I had known how good these guys were before, I never would have gone to the Suwanee Creek shop. These guys do wonderful work, usually in about 48 hours. The prices are great and the staff is extremely helpful. I was also impressed by the fact that the entire store takes COVID seriously. When I can work with people who are genuinely concerned for my safety, know me by name when I walk in the door and go out of their way to be nice to my kids, hey I'm sold. I am going to the bike shop at the Buford REI for everything I need from now own! And if you need a bike repaired or assembled, no matter where you bought it, you should too!
12.2021Atticus
Love REI - I've been shopping there for over 25 years. Not the one in Buford, but the one downtown. Their prices are too high for me now, but it's nice to go into the store and look around. They carry mostly stuff for beginning bicycle riders, but that's okay, I still like looking at the stuff. Usually get great service, but it still stinks that even with the 20% off and with my dividend it doesn't make up for taxes or shipping costs if ordering online.
12.2019Robert
REI is an exceptional outdoor adventure store and this location is well stocked. REI very much inculcated a sense of lifestyle and this location is affirmative of it. The staff is kind and knowledgeable and eager to help. REI is very good about making their prices clear, as well as the discounts members receive. Wheelchair accessible parking, entrances, and bathrooms are here. There's also a climbing wall and training available. They also have a bike repair, though they don't fix electrical powered bikes.
12.2019Bomber
I needed a climbing outfitter. There are several staff members who are knowledgeable in multiple types of climbing. I walked in wanting to rig for an eventual route or trad climb, and the person who helped me was honest and hasn't let me down. I bought a Petzl harness, chalk bag and sock, and a Verso combo kit. I got Black Diamond shoes and a helmet (Half Dome). I walked out with all of that and a 1-in18,000,000 ownership in REI. ;) It costs $20 and came with a $20 gift card, which I used today to buy tape, a gear binder and a second bag with another sock of chalk.
12.2019George
Nice store, friendly personel... sometime misleading. The ad show discount, the item qualify for discount but... the last line say "No Sir, No bikes". What a joke REI. I discover a new trick. Thei promis to give you a 10% discount on any full price item but... they show discounts allready in the price tag and you get noting. Good play REI. Congratulation. Yeah I do not fall for it.
12.2017