pretzel store
Closed Now
Auntie Anne's in Smyrna (1332 Cumberland Mall, GA 30339)
About:
Global chain of counters dispensing sweet & savory soft pretzels with a variety of toppings & dips.
Auntie Anne's is located in Smyrna (Georgia state) on the street of 1332 Cumberland Mall. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1770-431-9955. You can get more information from their website: https://locations.auntieannes.com/ga/atlanta/1332-cumberland-mall-6771?utm_source=google&utm_medium=organic&utm_campaign=locations_partner. The coordinates that you can use in navigation applications to get to find Auntie Anne's quickly are 33.880005, -84.467834. Scroll down to find out opening hours, reviews and other important information about Auntie Anne's.
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Available amenities
Payments
- NFC mobile payments
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- Delivery
- In-store pickup
- In-store shopping
Ng
Ordered Cinnamon sugar nuggets but got a cup full of different shaped and sized pieces of pretzel that were barely coated and burnt. Most of the cinnamon sugar was on the bottom of the cup so I mostly tasted plain burnt pretzel. I used to like this location but judging by today and the other reviews, they're slipping. By the way Aunt Annie's, bring back raisin pretzels...
10.2022patrick
Today is Sunday and we stop at the Cumberland Mall location and they have 5 young ladies working and they had nothing prepared. We were told no salt pretzels would take 40 mins so we got 2 salt pretzels with 2 Carmel dipping sauce and we get to the car no Carmel!! I went back in and they are just standing around talking with a full line telling people it’s going to be a wait on anything. HORRIBLE CUSTOMER SERVICE
10.2022Will
Cashier was rude and also messed up my order. Pretzels were soggy and old, also. What a shame.
08.2022Monica
I love Auntie Anne’s. But this location’s Customer Service is horrible! Including the “manager”. I don’t even know how she has that position. They’re very unfriendly and rude. Just mean. They didn’t even greet customers. The customers have to greet them. They have major attitude and don’t mind showing you. They act as if the customers are bothering them. Just mean!!
05.2022Alyssa
This lady very much had a full attitude for no reason & was moving very slow
12.2021Candy
I had been drooling the menu online for about two weeks lol. I am a big goody. But I want to say Thank you for the great service!!!!!!!! And friendliness of the staff. The food was delicious and hot. I had the almond pretzel. And mini pretzel dogs. And large lemonade. And you guys didn’t let me down. Please keep up with the great work. I will be back for that 50 count!!! Thank you for being nice. Because I had been feeling down. An I was quickly cheered up and let with a smile. I wish I knew the cashier name to give her a special shout out. Because she reallyyyyyyyy made our DAY!!!!!!!❤️❤️❤️❤️❤️❤️❤️
12.2020Stacey
I got there (Cumberland Mall) this morning at 10:30 and saw a worker named Kymieca, assistant manager at Auntie Anne's, at the counter placing pretzels in a cup. I greeted her and she greeted me and turned and continued to finish what she was doing!!! Such disregard, because she gave me the impression that she did not want to be bothered. She then rang my order in the register and I gave her my money and she walked away through a door. She returned shortly after with my change. The previous times that I have been there, the other workers there were more polite. Perhaps she should not be serving Customers.
12.2020PHOEBE
Auntie Anne is my favorite pretzel place but the customer service of this store here is horrible. I was here on Saturday around 4pm. The staffs were unfriendly. Didn’t smile or want to talk. Feel like they don’t love their job at all. I don’t know Auntie pay you enough or not but when you work, you make customers happy, not treating them like garbage.
12.2019Unknown
The nature of this complaint is that this company supports racist employees. We stopped by to get pretzels on our way out the mall, ordered three in total, however they weren't made and we had to wait. My sister and I went downstairs to Starbucks while they were being made and my mother waited there with a receipt in hand. Fifteen minutes later, we come back upstairs and my mother was outraged, not only did they give the pretzels we PAID for to other customers who literally walked in line but also ignored and made fun of my mother for not speaking proper English. I demanded a refund and they didn't want to give it to me, with a line full of people they continued to laugh. I called the corporate office and they simply brushed it off and never called back. I can say I will never purchase anything from this company again that supports this type of racial behavior.
12.2017Timothy
I usually really enjoy Auntie Annie's pretzels but the experience at this location was disappointing, to say the least. The customer service was non-existent. There were two workers behind the counter, one was rolling dough and another was just standing there, seeming like she was unaware there were even customers. I ordered a pepperoni pretzel and the person I was with ordered a plain pretzel. Both orders came out burnt. I will not be back at all. There are several other pretzel places that have opened and I will be finding a new one to satisfy my cravings.
12.2015