cosmetics store
Closed Now
Ulta Beauty in Champaign (2023 N Prospect Ave, IL 61822)
About:
Chain with a diverse selection of cosmetics & other beauty products, plus on-site salon services.
Ulta Beauty is located in Champaign (Illinois state) on the street of 2023 N Prospect Ave. If you want to ask about something we recommend contacting this place by phone. The Phone number is +12173555234. You can get more information from their website: https://www.ulta.com/stores/champaign-il-466. The coordinates that you can use in navigation applications to get to find Ulta Beauty quickly are 40.140289, -88.260150. Scroll down to find out opening hours, reviews and other important information about Ulta Beauty.
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Available amenities
Payments
- Cheques
- Debit cards
- NFC mobile payments
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- In-store pickup
- In-store shopping
Health and safety
- Staff required to disinfect surfaces between visits
- Safety dividers at checkout
Unavailable amenities
Service options
- Delivery
Theresa
The staff is friendly and knowledgeable. The Salon makes me so happy everytime I go!
07.2022Krystal
I came in to do a standard return and was immediately profiled and treated with snarky and unprofessional behavior from the cashier, Lindsey, who was working. She immediately held a standoffish air about herself and was completely rude to me from the moment I approached the counter. With Ulta’s policies in place, items that are returned can be returned for a number of reasons, including any product that doesn’t satisfy you. It was absolutely disgusting how she felt the need to check all of my items (which has never been done by an employee before in my experience) and blatantly angle them in the light, as if to try and disprove my statement that they hadn’t been used prior to my return, after clearly stating herself that it was "okay, if they had been". This was done deliberately to embarrass and discredit me; the transaction was very prejudiced in its entirety, especially considering that these returns are likely to be discarded and written off regardless of their condition. Not only did she feel the need to open every product to “check” that it hadn’t been used, even though I confirmed they hadn't been, but she also felt the need to be condescending and go back and forth with me concerning my payment method and how MY money would be refunded. She even went as far as saying that I couldn’t use my personal bank card to complete the transaction, and that I needed a Paypal card, then claimed that she could only offer a store credit, despite me having done this method before with another cashier in a previous transaction, at the same store, so I swiped my card anyway, disregarding her input. To make matters worse, the manager was there and did not make any effort to intervene or correct her employee's behavior. As expected, she was completely incorrect in her statements and I was able to successfully use my bank card, which was connected to the original payment method for a refund, and still this made her question me and throw in an unwanted 'two cents' saying that this is not usually something that is allowed. If that was the case my card wouldn’t have been able to go through, but it did. Maybe the employees should do more in depth research of their companies partnering with Paypal before causing discrepancies with consumers, but I digress. I was definitely judged upon walking in the door, and definitely won’t be returning, and I’d take that into consideration if you are also a woman with melanin looking to purchase cosmetics. Glad I got my money back.
04.2022Clara
Went in to exchange an online purchase I made. The woman who helped (I believe she’s the store manager) was extremely rude and condescending. She asked me a question and then when I tried to respond she talked over me and talked down to me. She had a horrible attitude and honestly I probably won’t go to this location anymore because it’s always a bad experience with her.
04.2022Tanyw
Barbara the store manager racially profiles customers along with the employees of this location. So if you’re a person of color and you enter this store, the employees will follow you around unless you’re white.
04.2022Erika
They really nice I’m 14 and they helped so much I didn’t know how find my foundation and they helped extremely
03.2022Rosemary
The employee who helped me was so knowledgeable and friendly. It's a pleasure to shop here.
03.2022Brittany
I love the fact that the employees are so helpful in finding what you need. I had NO idea what color I needed for foundation, as I had gotten a lot more pale. Someone helped me and allowed me to try on a sample. They saved me from the dreaded darker face/pale neck syndrome! And become a member! The points add up fast and also save me money.
02.2022Derreck
went in to pickup an online order...waited in line to be told that i needed the order number vs wifes id n credit card. I guess thats on me as the customer for not know you cant look the order up anyway.
01.2022Isabella
Just went, products and store was fine. Sales associate followed me around and acted like I was stealing bc I brought a stroller with my child in it I guess? I bought my things and left. Gross behavior for a service rep. Just a mom shopping. Pathetic!
10.2021Courtney
My past experiences here have been bad, however after not coming for a few months it seems to have completely turned around! Staff seems to have changed which is good because previously it was not so good. However, this time they were very friendly and helpful. Would recommend them if for your makeup needs!
07.2018