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Neal Tire & Auto Service in Charleston (417 Madison Ave, IL 61920)
About:
Neal Tire and Auto Service is a 100% employee-owned company founded by the Neal family in 1925. We currently have 25 convenient locations across Illinois, Indiana and Kentucky serving customers just like you! As an industry leader, we truly set the standard by treating all customers like part of the family. Our goal is to build trusted, lasting relationships through excellent customer experiences.
Neal Tire & Auto Service is located in Charleston (Illinois state) on the street of 417 Madison Ave. If you want to ask about something we recommend contacting this place by phone. The Phone number is +12173456975. You can get more information from their website: http://www.nealtire.com/. The coordinates that you can use in navigation applications to get to find Neal Tire & Auto Service quickly are 39.496217, -88.177172. Scroll down to find out opening hours, reviews and other important information about Neal Tire & Auto Service.
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Available amenities
Planning
- Appointments recommended
Amenities
- Mechanic
- Toilets
Offerings
- Oil change
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
- Wheelchair-accessible toilet
Service options
- Kerbside pickup
- In-store pickup
- In-store shopping
Unavailable amenities
Service options
- Delivery
Categories
Tags
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Pascal
I had gotten a quote from another shop in town to get my car's AC fixed for $900, listing a bunch of pretty uncommon problems that frankly I didn't think were there. So I took it to Neal for a second opinion and he was able to fix it the same morning for just over $100 including parts. Kind and professional throughout, too. Definitely recommend!
05.2022Md.
I loved their service. They are reasonable on their prices and delivers the best. I am loving my car after the repair work. Highly recommend Neal Tire and Auto Service.
01.2022Alan
Great work with the service. I did think it was fairly unprofessional of the manager to chew some old guy out, loudly, and cursed at him, in front of many customers for simply asking a question about some lug nuts. If it was none of the guys business, the manager didn't have to make sure everyone in the store knew that it was none of his business. Very unprofessional if you ask me. He could have taken him into the office or in the back where no customers are allowed and talked to him about it instead of yelling at the guy.
12.2021Alli
Dropped my car off 30 mins after opening for a simple fix. Was under the assumption it would be done the day of, not being told otherwise. Had no call by an hour before close, so WE called just to be told they already looked at it and it wouldn’t be done until the next day. Midway today, I call to see when it will be done just to be put on hold for 10 minutes and told I’ll get a call back when they get ahold of the mechanic. An hour passes, no call, so I call AGAIN. Just to be told that the mechanic for my car is working on something else (instead of my car that’s been there since yesterday open). That car “won’t be done until this evening” so I “MIGHT” be able to pick it up tomorrow. RIDICULOUS. NO COMMUNICATION, and the SLOWEST shop in town. Will NEVER be back.
11.2021Kelly
Ronald Lee was so helpful, professional and friendly. Our tire blew and we ended up buying 4 new ones. This area was very remote so we were thankful that Neal Tire and Auto Service had tires in stock for our low profile Lexus. He took such good care of us and got us on the road immediately.
09.2021Stacy
I made an appointment for 8:30 to have my radiator flushed at the Charleston store. I was told it would take about 2 hours. After about 3.5 hours it was finally done. I was driving north on 33rd Street, Mattoon when my car alarm went off and issued a loud command to shut off the car immediately which I did. I called Neal Tire and to his credit, the manager showed up quickly and determined that the hose had been tightened but the thermostat coupler was brittle and the tightening crushed it. A tow truck had to be called and I finally got my vehicle back around 6:30. I asked them to deliver it to me north of Mattoon. The manager said there was no charge. Of course there was no charge because it was THEIR fault. I asked that they adjust the charge for the radiator flush but was told that wouldn't happen. My entire day was shot because of their shoddy workmanship. The manager was patting himself on the back for comping the additional work, but none of that would have happened if they had done the flush correctly. I felt they should have done more to compensate me for my time and in the interest of good will and positive word of mouth.
09.2021Kathy
I was able to make same day appointment for a tire to be patched but I needed a new tire instead due to hole in the side wall. They were able to replace my tire and had me back on the road within an hour. This was my first visit to this location but it definitely won't be my last. I would recommend to my friends and family!!!👍👍
09.2021Jessica
I have been bringing my lawnmower tires to Neal for years, and more recently have purchased car tires for both my husband’s car and my own. The experience we have had is unmatched for courtesy, convenience and price. Melvin is terrific and the crew are second to none! Thank you for running a reliable, honest business. We are customers for life! ~Jessica M., Charleston, IL
09.2020CHRISTIAN
What an awesome experience! I happened to be traveling through Charleston on business when I got a message light that my engine was low on oil. Out of happenstance I found this shop and they fit me right into their work schedule. I waited very little for them to start working on my car, and they apologized for the delay on top of that. Upon learning the cause of the problem (the oil plug was over torqued and oil had been leaking for months) they topped off the oil (over a quart of synthetic motor oil) and cleaned the oil that had sprayed all over the under body of my car. But it didn’t stop there. After getting my car all zipped up and ready to go, the owner Melvin told me to just have a nice day. I asked him about the invoice for the work and oil they replaced and his answer was “you’ve had enough trouble with what the other shop did to your car, I’m not going to add to it by charging you more”. I was at a loss for words, not only for the unbelievable generosity and empathy that he displayed, but because of his demeanor when he said it - what a kind and descent guy! I insisted again and he refused to take my money. I’m 42 and I’ve been to almost every corner of our country. Never once have I encountered such a professional, friendly, and considerate team of folks. Everyone in the shop was genuinely concerned and provided me with assistance in some form or fashion. What really gets me is that he didn’t know if I was a local or just passing through, and yet he treated me better than family. There’s hope for the world when someone looks beyond just doing business, and dispatches you all fixed up with a handshake and a smile. Thank you guys!!!
09.2020Ashlee
We love the guys at Neal! They have always given us honest, good quality, prompt service, but tonight they went out of their way! In order to make sure we had a van and could take our kids to spend the Fourth of July with their grandparents tomorrow, they found the part we needed and stayed open late to do the work. Ron was particularly helpful! Thanks so much for being our reliable, friendly auto shop!!
09.2019