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AT&T Store in Joliet (3340 Mall Loop Dr Suite 1254, IL 60431)
About:
Retailer providing wireless plans & a range of phones, devices & accessories.
AT&T Store is located in Joliet (Illinois state) on the street of 3340 Mall Loop Dr Suite 1254. If you want to ask about something we recommend contacting this place by phone. The Phone number is +18155772789. You can get more information from their website: https://www.att.com/stores/illinois/joliet/270?source=E-g2s10000000000L&wtExtndSource=stores. The coordinates that you can use in navigation applications to get to find AT&T Store quickly are 41.575817, -88.165443. Scroll down to find out opening hours, reviews and other important information about AT&T Store.
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Available amenities
Payments
- Debit cards
Offerings
- Repair services
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- In-store pickup
- In-store shopping
Health and safety
- Staff required to disinfect surfaces between visits
Unavailable amenities
Service options
- Delivery
Marvin
My in store experience. Was excellent. Where I got my s22 plus Yesterday.
07.2022Marvin
My in store experience. Was excellent. Where I got my s22 plus Yesterday.
07.2022Marvin
My in store experience. Was excellent. Where I got my s22 plus Yesterday.
07.2022Marvin
My in store experience. Was excellent. Where I got my s22 plus Yesterday.
07.2022Marvin
My in store experience. Was excellent. Where I got my s22 plus Yesterday.
07.2022Alexx
Okay I’m writing this review as of 6/02/2022 I have been having to battle this store management team for 3 months now and customer service side of things has not been any better. Do not recommend you do any business here they are running a fraud scheme to increase there sales number I have been the most recent victim of there thieving tactics. I’m writing a formal complaint to corporate to escalate my issue hopefully finally it gets resolved. Firstly I’d like to start with I been a loyal customer for over a year I was on auto pay for all my services Att Fiber internet ,att tv provided through direct tv , and lastly my phone service I have 5 lines and two Apple Watches. Never paid over 330$ a month after walking into the store i was promised a new rate plan by adding two new lines my bill would be the same not lowered but stay the same I aid great let’s do this. After this interaction everything seemed great but later got my first bill was 194 I was like great my bill is lowered then several days later I called about upgrading my phone service and att customer service said I owed 894 $ before I could do anything I’d have to pay that amount. Turns out the att agent canceled my old account and transferred my line to this new creating a mess of activation fees pro rated charges all my auto pay discounts gone my original device discounts gone and now I’ve never pay phone bill on time so after weeks of weaving through phone call after phone call it went down to 360 and my 194 went to my old canceled account the money never was credited back to me then fine I’ll pay now my following two bills 797 $ and my most recent 1000$ I have been in a hellish nightmare if I regret anything in my life is walking into this store. AVOID THIS STORE LIKE THE PLAGUE TRUST ME YOU WILL REGRET WALKING IN THEY ARE NOT HELPFUL THEY WILL SCREW YOU OVER IM OUT OF ALOT MY HARD EARNED MONEY
06.2022Alexx
Okay I’m writing this review as of 6/02/2022 I have been having to battle this store management team for 3 months now and customer service side of things has not been any better. Do not recommend you do any business here they are running a fraud scheme to increase there sales number I have been the most recent victim of there thieving tactics. I’m writing a formal complaint to corporate to escalate my issue hopefully finally it gets resolved. Firstly I’d like to start with I been a loyal customer for over a year I was on auto pay for all my services Att Fiber internet ,att tv provided through direct tv , and lastly my phone service I have 5 lines and two Apple Watches. Never paid over 330$ a month after walking into the store i was promised a new rate plan by adding two new lines my bill would be the same not lowered but stay the same I aid great let’s do this. After this interaction everything seemed great but later got my first bill was 194 I was like great my bill is lowered then several days later I called about upgrading my phone service and att customer service said I owed 894 $ before I could do anything I’d have to pay that amount. Turns out the att agent canceled my old account and transferred my line to this new creating a mess of activation fees pro rated charges all my auto pay discounts gone my original device discounts gone and now I’ve never pay phone bill on time so after weeks of weaving through phone call after phone call it went down to 360 and my 194 went to my old canceled account the money never was credited back to me then fine I’ll pay now my following two bills 797 $ and my most recent 1000$ I have been in a hellish nightmare if I regret anything in my life is walking into this store. AVOID THIS STORE LIKE THE PLAGUE TRUST ME YOU WILL REGRET WALKING IN THEY ARE NOT HELPFUL THEY WILL SCREW YOU OVER IM OUT OF ALOT MY HARD EARNED MONEY
06.2022Alexx
Okay I’m writing this review as of 6/02/2022 I have been having to battle this store management team for 3 months now and customer service side of things has not been any better. Do not recommend you do any business here they are running a fraud scheme to increase there sales number I have been the most recent victim of there thieving tactics. I’m writing a formal complaint to corporate to escalate my issue hopefully finally it gets resolved. Firstly I’d like to start with I been a loyal customer for over a year I was on auto pay for all my services Att Fiber internet ,att tv provided through direct tv , and lastly my phone service I have 5 lines and two Apple Watches. Never paid over 330$ a month after walking into the store i was promised a new rate plan by adding two new lines my bill would be the same not lowered but stay the same I aid great let’s do this. After this interaction everything seemed great but later got my first bill was 194 I was like great my bill is lowered then several days later I called about upgrading my phone service and att customer service said I owed 894 $ before I could do anything I’d have to pay that amount. Turns out the att agent canceled my old account and transferred my line to this new creating a mess of activation fees pro rated charges all my auto pay discounts gone my original device discounts gone and now I’ve never pay phone bill on time so after weeks of weaving through phone call after phone call it went down to 360 and my 194 went to my old canceled account the money never was credited back to me then fine I’ll pay now my following two bills 797 $ and my most recent 1000$ I have been in a hellish nightmare if I regret anything in my life is walking into this store. AVOID THIS STORE LIKE THE PLAGUE TRUST ME YOU WILL REGRET WALKING IN THEY ARE NOT HELPFUL THEY WILL SCREW YOU OVER IM OUT OF ALOT MY HARD EARNED MONEY
06.2022Alexx
Okay I’m writing this review as of 6/02/2022 I have been having to battle this store management team for 3 months now and customer service side of things has not been any better. Do not recommend you do any business here they are running a fraud scheme to increase there sales number I have been the most recent victim of there thieving tactics. I’m writing a formal complaint to corporate to escalate my issue hopefully finally it gets resolved. Firstly I’d like to start with I been a loyal customer for over a year I was on auto pay for all my services Att Fiber internet ,att tv provided through direct tv , and lastly my phone service I have 5 lines and two Apple Watches. Never paid over 330$ a month after walking into the store i was promised a new rate plan by adding two new lines my bill would be the same not lowered but stay the same I aid great let’s do this. After this interaction everything seemed great but later got my first bill was 194 I was like great my bill is lowered then several days later I called about upgrading my phone service and att customer service said I owed 894 $ before I could do anything I’d have to pay that amount. Turns out the att agent canceled my old account and transferred my line to this new creating a mess of activation fees pro rated charges all my auto pay discounts gone my original device discounts gone and now I’ve never pay phone bill on time so after weeks of weaving through phone call after phone call it went down to 360 and my 194 went to my old canceled account the money never was credited back to me then fine I’ll pay now my following two bills 797 $ and my most recent 1000$ I have been in a hellish nightmare if I regret anything in my life is walking into this store. AVOID THIS STORE LIKE THE PLAGUE TRUST ME YOU WILL REGRET WALKING IN THEY ARE NOT HELPFUL THEY WILL SCREW YOU OVER IM OUT OF ALOT MY HARD EARNED MONEY
06.2022Alexx
Okay I’m writing this review as of 6/02/2022 I have been having to battle this store management team for 3 months now and customer service side of things has not been any better. Do not recommend you do any business here they are running a fraud scheme to increase there sales number I have been the most recent victim of there thieving tactics. I’m writing a formal complaint to corporate to escalate my issue hopefully finally it gets resolved. Firstly I’d like to start with I been a loyal customer for over a year I was on auto pay for all my services Att Fiber internet ,att tv provided through direct tv , and lastly my phone service I have 5 lines and two Apple Watches. Never paid over 330$ a month after walking into the store i was promised a new rate plan by adding two new lines my bill would be the same not lowered but stay the same I aid great let’s do this. After this interaction everything seemed great but later got my first bill was 194 I was like great my bill is lowered then several days later I called about upgrading my phone service and att customer service said I owed 894 $ before I could do anything I’d have to pay that amount. Turns out the att agent canceled my old account and transferred my line to this new creating a mess of activation fees pro rated charges all my auto pay discounts gone my original device discounts gone and now I’ve never pay phone bill on time so after weeks of weaving through phone call after phone call it went down to 360 and my 194 went to my old canceled account the money never was credited back to me then fine I’ll pay now my following two bills 797 $ and my most recent 1000$ I have been in a hellish nightmare if I regret anything in my life is walking into this store. AVOID THIS STORE LIKE THE PLAGUE TRUST ME YOU WILL REGRET WALKING IN THEY ARE NOT HELPFUL THEY WILL SCREW YOU OVER IM OUT OF ALOT MY HARD EARNED MONEY
06.2022F
Greeted by staff, and told a slight wait due to staff shortage. Helped within a few minutes and resolved my problem, answered all my concerns. I would minus 1 star for OOS items, but young lady offered alternate suggestions to my satisfaction. AT&T has great employees working here
04.2022F
Greeted by staff, and told a slight wait due to staff shortage. Helped within a few minutes and resolved my problem, answered all my concerns. I would minus 1 star for OOS items, but young lady offered alternate suggestions to my satisfaction. AT&T has great employees working here
04.2022F
Greeted by staff, and told a slight wait due to staff shortage. Helped within a few minutes and resolved my problem, answered all my concerns. I would minus 1 star for OOS items, but young lady offered alternate suggestions to my satisfaction. AT&T has great employees working here
04.2022F
Greeted by staff, and told a slight wait due to staff shortage. Helped within a few minutes and resolved my problem, answered all my concerns. I would minus 1 star for OOS items, but young lady offered alternate suggestions to my satisfaction. AT&T has great employees working here
04.2022F
Greeted by staff, and told a slight wait due to staff shortage. Helped within a few minutes and resolved my problem, answered all my concerns. I would minus 1 star for OOS items, but young lady offered alternate suggestions to my satisfaction. AT&T has great employees working here
04.2022miguel
JOLIET MALL EMPLOYEES ARE AMAZING!! THEY ARE SMART! Damien was tall with swag glasses! He made my day easy i found my accessories for my trip. Linda was amazing! She gave me the best experince! She needs a raise!
02.2022miguel
JOLIET MALL EMPLOYEES ARE AMAZING!! THEY ARE SMART! Damien was tall with swag glasses! He made my day easy i found my accessories for my trip. Linda was amazing! She gave me the best experince! She needs a raise!
02.2022miguel
JOLIET MALL EMPLOYEES ARE AMAZING!! THEY ARE SMART! Damien was tall with swag glasses! He made my day easy i found my accessories for my trip. Linda was amazing! She gave me the best experince! She needs a raise!
02.2022miguel
JOLIET MALL EMPLOYEES ARE AMAZING!! THEY ARE SMART! Damien was tall with swag glasses! He made my day easy i found my accessories for my trip. Linda was amazing! She gave me the best experince! She needs a raise!
02.2022miguel
JOLIET MALL EMPLOYEES ARE AMAZING!! THEY ARE SMART! Damien was tall with swag glasses! He made my day easy i found my accessories for my trip. Linda was amazing! She gave me the best experince! She needs a raise!
02.2022Chris
Was there today. They wouldn't sell me a phone cash. They wanted me to change my plan or wouldn't even deal with me. They said you dont change to our most expensive plan you can just buy it online and not waste our time. Then on they way out the guy had the nerve to ask me to look at their direct tv streaming service. No thanks. Maybe its time to switch providers. 20 year customer going away to the competition. Im sure att could care less.
10.2021Chris
Was there today. They wouldn't sell me a phone cash. They wanted me to change my plan or wouldn't even deal with me. They said you dont change to our most expensive plan you can just buy it online and not waste our time. Then on they way out the guy had the nerve to ask me to look at their direct tv streaming service. No thanks. Maybe its time to switch providers. 20 year customer going away to the competition. Im sure att could care less.
10.2021Chris
Was there today. They wouldn't sell me a phone cash. They wanted me to change my plan or wouldn't even deal with me. They said you dont change to our most expensive plan you can just buy it online and not waste our time. Then on they way out the guy had the nerve to ask me to look at their direct tv streaming service. No thanks. Maybe its time to switch providers. 20 year customer going away to the competition. Im sure att could care less.
10.2021Chris
Was there today. They wouldn't sell me a phone cash. They wanted me to change my plan or wouldn't even deal with me. They said you dont change to our most expensive plan you can just buy it online and not waste our time. Then on they way out the guy had the nerve to ask me to look at their direct tv streaming service. No thanks. Maybe its time to switch providers. 20 year customer going away to the competition. Im sure att could care less.
10.2021Chris
Was there today. They wouldn't sell me a phone cash. They wanted me to change my plan or wouldn't even deal with me. They said you dont change to our most expensive plan you can just buy it online and not waste our time. Then on they way out the guy had the nerve to ask me to look at their direct tv streaming service. No thanks. Maybe its time to switch providers. 20 year customer going away to the competition. Im sure att could care less.
10.2021Everett
The sales associates were amazing! I’ve recently had issues with my service and had horrible experiences with phone agents, but the associates here at this location were able to solve every issue I had with my account. Their patience and expertise are unmatched! I was so happy with their service, I bought 2 new Samsung watches! If you’re ever in the area and are AT&T customers or are looking for a new provider, hit this location up and ask for Billy or David!
08.2021Jada
The manager David Cordero was very helpful and I highly recommend coming in to see him. I went to 2 different locations and was unable to get my issue fixed. David’s customer service went above and beyond to resolve the issue that I came in for. He was very knowledgeable and patient throughout the whole process. I appreciate all of his help and hard work. He truly cares about his customers. All other employees in the store including Tracy and Billy were friendly as well.
08.2021Andrew
Our AT&T representative Luis was awesome! He took care of all of our needs on one visit. Outstanding customer service! If it was up to me I’d say he deserves a raise!
08.2021Jane
I cannot express enough gratitude and praise for all that Claudia and new to this store, manager Mohammad did for me. I had a very complex issue with my brand new iPhone 12 Pro. After hours online with Apple, and corporate AT&T in my home, I went to this Louis Joliet store for help. It was unbelievable the amount of time and lengths first Claudia and then Mohammad went to getting to the root of the problem and then solving it. I walked out of there very very impressed with their knowledge and care. I highly recommend this store and would not shop at any other AT&T.
08.2021Everett
The sales associates were amazing! I’ve recently had issues with my service and had horrible experiences with phone agents, but the associates here at this location were able to solve every issue I had with my account. Their patience and expertise are unmatched! I was so happy with their service, I bought 2 new Samsung watches! If you’re ever in the area and are AT&T customers or are looking for a new provider, hit this location up and ask for Billy or David!
08.2021Everett
The sales associates were amazing! I’ve recently had issues with my service and had horrible experiences with phone agents, but the associates here at this location were able to solve every issue I had with my account. Their patience and expertise are unmatched! I was so happy with their service, I bought 2 new Samsung watches! If you’re ever in the area and are AT&T customers or are looking for a new provider, hit this location up and ask for Billy or David!
08.2021Jada
The manager David Cordero was very helpful and I highly recommend coming in to see him. I went to 2 different locations and was unable to get my issue fixed. David’s customer service went above and beyond to resolve the issue that I came in for. He was very knowledgeable and patient throughout the whole process. I appreciate all of his help and hard work. He truly cares about his customers. All other employees in the store including Tracy and Billy were friendly as well.
08.2021Everett
The sales associates were amazing! I’ve recently had issues with my service and had horrible experiences with phone agents, but the associates here at this location were able to solve every issue I had with my account. Their patience and expertise are unmatched! I was so happy with their service, I bought 2 new Samsung watches! If you’re ever in the area and are AT&T customers or are looking for a new provider, hit this location up and ask for Billy or David!
08.2021Andrew
Our AT&T representative Luis was awesome! He took care of all of our needs on one visit. Outstanding customer service! If it was up to me I’d say he deserves a raise!
08.2021Jane
I cannot express enough gratitude and praise for all that Claudia and new to this store, manager Mohammad did for me. I had a very complex issue with my brand new iPhone 12 Pro. After hours online with Apple, and corporate AT&T in my home, I went to this Louis Joliet store for help. It was unbelievable the amount of time and lengths first Claudia and then Mohammad went to getting to the root of the problem and then solving it. I walked out of there very very impressed with their knowledge and care. I highly recommend this store and would not shop at any other AT&T.
08.2021Jada
The manager David Cordero was very helpful and I highly recommend coming in to see him. I went to 2 different locations and was unable to get my issue fixed. David’s customer service went above and beyond to resolve the issue that I came in for. He was very knowledgeable and patient throughout the whole process. I appreciate all of his help and hard work. He truly cares about his customers. All other employees in the store including Tracy and Billy were friendly as well.
08.2021Jada
The manager David Cordero was very helpful and I highly recommend coming in to see him. I went to 2 different locations and was unable to get my issue fixed. David’s customer service went above and beyond to resolve the issue that I came in for. He was very knowledgeable and patient throughout the whole process. I appreciate all of his help and hard work. He truly cares about his customers. All other employees in the store including Tracy and Billy were friendly as well.
08.2021Andrew
Our AT&T representative Luis was awesome! He took care of all of our needs on one visit. Outstanding customer service! If it was up to me I’d say he deserves a raise!
08.2021Andrew
Our AT&T representative Luis was awesome! He took care of all of our needs on one visit. Outstanding customer service! If it was up to me I’d say he deserves a raise!
08.2021Jane
I cannot express enough gratitude and praise for all that Claudia and new to this store, manager Mohammad did for me. I had a very complex issue with my brand new iPhone 12 Pro. After hours online with Apple, and corporate AT&T in my home, I went to this Louis Joliet store for help. It was unbelievable the amount of time and lengths first Claudia and then Mohammad went to getting to the root of the problem and then solving it. I walked out of there very very impressed with their knowledge and care. I highly recommend this store and would not shop at any other AT&T.
08.2021Jane
I cannot express enough gratitude and praise for all that Claudia and new to this store, manager Mohammad did for me. I had a very complex issue with my brand new iPhone 12 Pro. After hours online with Apple, and corporate AT&T in my home, I went to this Louis Joliet store for help. It was unbelievable the amount of time and lengths first Claudia and then Mohammad went to getting to the root of the problem and then solving it. I walked out of there very very impressed with their knowledge and care. I highly recommend this store and would not shop at any other AT&T.
08.2021Everett
The sales associates were amazing! I’ve recently had issues with my service and had horrible experiences with phone agents, but the associates here at this location were able to solve every issue I had with my account. Their patience and expertise are unmatched! I was so happy with their service, I bought 2 new Samsung watches! If you’re ever in the area and are AT&T customers or are looking for a new provider, hit this location up and ask for Billy or David!
08.2021Jada
The manager David Cordero was very helpful and I highly recommend coming in to see him. I went to 2 different locations and was unable to get my issue fixed. David’s customer service went above and beyond to resolve the issue that I came in for. He was very knowledgeable and patient throughout the whole process. I appreciate all of his help and hard work. He truly cares about his customers. All other employees in the store including Tracy and Billy were friendly as well.
08.2021Andrew
Our AT&T representative Luis was awesome! He took care of all of our needs on one visit. Outstanding customer service! If it was up to me I’d say he deserves a raise!
08.2021Jane
I cannot express enough gratitude and praise for all that Claudia and new to this store, manager Mohammad did for me. I had a very complex issue with my brand new iPhone 12 Pro. After hours online with Apple, and corporate AT&T in my home, I went to this Louis Joliet store for help. It was unbelievable the amount of time and lengths first Claudia and then Mohammad went to getting to the root of the problem and then solving it. I walked out of there very very impressed with their knowledge and care. I highly recommend this store and would not shop at any other AT&T.
08.2021Isabel
If you’re looking to get service upgrade or need help with her bill Ask for Jayson! Jayson shared with us his experience in the wireless industry he is very friendly and easy to talk to and listened to everything we needed. He even helped us fix our bill lowering it down and adding a line for what we were paying for already! He was very professional and explained everything we needed to know he also took the time to go over past concerns we’ve had with AT&T he went above and beyond and I would definitely recommend him. We went in with the intentions of canceling service and seeing what we can do to get out of it we were paying but we had an awesome experience. We were Reassured That things are gonna get better he even gave us his personal number if we had any issues in the future. This was the best customer experience I’ve had in a while!
08.2020Isabel
If you’re looking to get service upgrade or need help with her bill Ask for Jayson! Jayson shared with us his experience in the wireless industry he is very friendly and easy to talk to and listened to everything we needed. He even helped us fix our bill lowering it down and adding a line for what we were paying for already! He was very professional and explained everything we needed to know he also took the time to go over past concerns we’ve had with AT&T he went above and beyond and I would definitely recommend him. We went in with the intentions of canceling service and seeing what we can do to get out of it we were paying but we had an awesome experience. We were Reassured That things are gonna get better he even gave us his personal number if we had any issues in the future. This was the best customer experience I’ve had in a while!
08.2020Isabel
If you’re looking to get service upgrade or need help with her bill Ask for Jayson! Jayson shared with us his experience in the wireless industry he is very friendly and easy to talk to and listened to everything we needed. He even helped us fix our bill lowering it down and adding a line for what we were paying for already! He was very professional and explained everything we needed to know he also took the time to go over past concerns we’ve had with AT&T he went above and beyond and I would definitely recommend him. We went in with the intentions of canceling service and seeing what we can do to get out of it we were paying but we had an awesome experience. We were Reassured That things are gonna get better he even gave us his personal number if we had any issues in the future. This was the best customer experience I’ve had in a while!
08.2020Isabel
If you’re looking to get service upgrade or need help with her bill Ask for Jayson! Jayson shared with us his experience in the wireless industry he is very friendly and easy to talk to and listened to everything we needed. He even helped us fix our bill lowering it down and adding a line for what we were paying for already! He was very professional and explained everything we needed to know he also took the time to go over past concerns we’ve had with AT&T he went above and beyond and I would definitely recommend him. We went in with the intentions of canceling service and seeing what we can do to get out of it we were paying but we had an awesome experience. We were Reassured That things are gonna get better he even gave us his personal number if we had any issues in the future. This was the best customer experience I’ve had in a while!
08.2020Isabel
If you’re looking to get service upgrade or need help with her bill Ask for Jayson! Jayson shared with us his experience in the wireless industry he is very friendly and easy to talk to and listened to everything we needed. He even helped us fix our bill lowering it down and adding a line for what we were paying for already! He was very professional and explained everything we needed to know he also took the time to go over past concerns we’ve had with AT&T he went above and beyond and I would definitely recommend him. We went in with the intentions of canceling service and seeing what we can do to get out of it we were paying but we had an awesome experience. We were Reassured That things are gonna get better he even gave us his personal number if we had any issues in the future. This was the best customer experience I’ve had in a while!
08.2020