cell phone store
Closed Now
Metro by T-Mobile in Joliet (3340 Mall Loop Dr Space 4668, IL 60431)
About:
Wireless provider supplying phones, tablets & accessories, plus cell phone & device data plans.
Metro by T-Mobile is located in Joliet (Illinois state) on the street of 3340 Mall Loop Dr Space 4668. If you want to ask about something we recommend contacting this place by phone. The Phone number is +18152545770. You can get more information from their website: https://www.metrobyt-mobile.com/storelocator?utm_source=google&utm_medium=lastmile&utm_campaign=10295477. The coordinates that you can use in navigation applications to get to find Metro by T-Mobile quickly are 41.576564, -88.166276. Scroll down to find out opening hours, reviews and other important information about Metro by T-Mobile.
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Available amenities
Crowd
- LGBTQ+ friendly
Payments
- Debit cards
- NFC mobile payments
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- In-store shopping
Health and safety
- Staff required to disinfect surfaces between visits
Unavailable amenities
Service options
- Delivery
Categories
Tags
FAQ
Are the opening hours of Metro by T-Mobile up to date?
Is the place part of a chain store?
Metro by T-Mobile is my place. Can I manage it?
What categories is Metro by T-Mobile listed in?
How is Metro by T-Mobile rated?
What is the address of Metro by T-Mobile?
How to Get in Touch With Metro by T-Mobile?
Khaled
Martin was exceptional, he got me what I needed in no time. Very well mannered and patient with all the questions I asked and didn’t feel like I was just a sale opportunity. Would definitely come back and visit the store again for any of my needs or questions.
08.2021Luis
This location has the best employees/customer service! My phone was acting up, and instead of trying to sell me something like they usually do, they went the extra mile to fix my problem!
08.2021Khaled
Martin was exceptional, he got me what I needed in no time. Very well mannered and patient with all the questions I asked and didn’t feel like I was just a sale opportunity. Would definitely come back and visit the store again for any of my needs or questions.
08.2021Khaled
Martin was exceptional, he got me what I needed in no time. Very well mannered and patient with all the questions I asked and didn’t feel like I was just a sale opportunity. Would definitely come back and visit the store again for any of my needs or questions.
08.2021Luis
This location has the best employees/customer service! My phone was acting up, and instead of trying to sell me something like they usually do, they went the extra mile to fix my problem!
08.2021Khaled
Martin was exceptional, he got me what I needed in no time. Very well mannered and patient with all the questions I asked and didn’t feel like I was just a sale opportunity. Would definitely come back and visit the store again for any of my needs or questions.
08.2021Luis
This location has the best employees/customer service! My phone was acting up, and instead of trying to sell me something like they usually do, they went the extra mile to fix my problem!
08.2021Luis
This location has the best employees/customer service! My phone was acting up, and instead of trying to sell me something like they usually do, they went the extra mile to fix my problem!
08.2021Khaled
Martin was exceptional, he got me what I needed in no time. Very well mannered and patient with all the questions I asked and didn’t feel like I was just a sale opportunity. Would definitely come back and visit the store again for any of my needs or questions.
08.2021Luis
This location has the best employees/customer service! My phone was acting up, and instead of trying to sell me something like they usually do, they went the extra mile to fix my problem!
08.2021Sick
This is an outstanding location! Quick, amazing service and good deals on accessories! They instantly gave me 50% off my case right away with no hesitation and when I switched 4 lines from Cricket I got 4 free phones! My service with works better than AT%T all across the country!
08.2020Vanessa
We switched from sprint to T-Mobile and knew nothing about their services coming in. Marissa was super knowledgeable, worked with us to find the best options, saved us money and laid out the best deals! The whole team and manager Dina made such a welcoming and fun environment for us to shop in. Great customer service all around. I’d go out of my way to come back to this location for their genuine hospitality, attentive service, and personable associates. So glad I switched carriers and found the perfect home store.
08.2020Sick
This is an outstanding location! Quick, amazing service and good deals on accessories! They instantly gave me 50% off my case right away with no hesitation and when I switched 4 lines from Cricket I got 4 free phones! My service with works better than AT%T all across the country!
08.2020Vanessa
We switched from sprint to T-Mobile and knew nothing about their services coming in. Marissa was super knowledgeable, worked with us to find the best options, saved us money and laid out the best deals! The whole team and manager Dina made such a welcoming and fun environment for us to shop in. Great customer service all around. I’d go out of my way to come back to this location for their genuine hospitality, attentive service, and personable associates. So glad I switched carriers and found the perfect home store.
08.2020Sick
This is an outstanding location! Quick, amazing service and good deals on accessories! They instantly gave me 50% off my case right away with no hesitation and when I switched 4 lines from Cricket I got 4 free phones! My service with works better than AT%T all across the country!
08.2020Sick
This is an outstanding location! Quick, amazing service and good deals on accessories! They instantly gave me 50% off my case right away with no hesitation and when I switched 4 lines from Cricket I got 4 free phones! My service with works better than AT%T all across the country!
08.2020Vanessa
We switched from sprint to T-Mobile and knew nothing about their services coming in. Marissa was super knowledgeable, worked with us to find the best options, saved us money and laid out the best deals! The whole team and manager Dina made such a welcoming and fun environment for us to shop in. Great customer service all around. I’d go out of my way to come back to this location for their genuine hospitality, attentive service, and personable associates. So glad I switched carriers and found the perfect home store.
08.2020Vanessa
We switched from sprint to T-Mobile and knew nothing about their services coming in. Marissa was super knowledgeable, worked with us to find the best options, saved us money and laid out the best deals! The whole team and manager Dina made such a welcoming and fun environment for us to shop in. Great customer service all around. I’d go out of my way to come back to this location for their genuine hospitality, attentive service, and personable associates. So glad I switched carriers and found the perfect home store.
08.2020Sick
This is an outstanding location! Quick, amazing service and good deals on accessories! They instantly gave me 50% off my case right away with no hesitation and when I switched 4 lines from Cricket I got 4 free phones! My service with works better than AT%T all across the country!
08.2020Vanessa
We switched from sprint to T-Mobile and knew nothing about their services coming in. Marissa was super knowledgeable, worked with us to find the best options, saved us money and laid out the best deals! The whole team and manager Dina made such a welcoming and fun environment for us to shop in. Great customer service all around. I’d go out of my way to come back to this location for their genuine hospitality, attentive service, and personable associates. So glad I switched carriers and found the perfect home store.
08.2020Hololive
Came here from another T-Mobile store to pick up an iPhone for my little sister. They had it available. The rep was nice and professional but he kept pushing us to buy accessories like screen protectors and cases. Which let's be honest buying those things at a T-Mobile you're wasting money. Other then that good store.
08.2018Amer
Amazing customer service! Oscar took good care of me and gave me a good deal on the phone and on the accessories. Saved me a lot of money by switching to metro pcs #Sprintssucks #AT&Tsucks
08.2018Hololive
Came here from another T-Mobile store to pick up an iPhone for my little sister. They had it available. The rep was nice and professional but he kept pushing us to buy accessories like screen protectors and cases. Which let's be honest buying those things at a T-Mobile you're wasting money. Other then that good store.
08.2018Amer
Amazing customer service! Oscar took good care of me and gave me a good deal on the phone and on the accessories. Saved me a lot of money by switching to metro pcs #Sprintssucks #AT&Tsucks
08.2018Hololive
Came here from another T-Mobile store to pick up an iPhone for my little sister. They had it available. The rep was nice and professional but he kept pushing us to buy accessories like screen protectors and cases. Which let's be honest buying those things at a T-Mobile you're wasting money. Other then that good store.
08.2018Hololive
Came here from another T-Mobile store to pick up an iPhone for my little sister. They had it available. The rep was nice and professional but he kept pushing us to buy accessories like screen protectors and cases. Which let's be honest buying those things at a T-Mobile you're wasting money. Other then that good store.
08.2018Amer
Amazing customer service! Oscar took good care of me and gave me a good deal on the phone and on the accessories. Saved me a lot of money by switching to metro pcs #Sprintssucks #AT&Tsucks
08.2018Amer
Amazing customer service! Oscar took good care of me and gave me a good deal on the phone and on the accessories. Saved me a lot of money by switching to metro pcs #Sprintssucks #AT&Tsucks
08.2018Hololive
Came here from another T-Mobile store to pick up an iPhone for my little sister. They had it available. The rep was nice and professional but he kept pushing us to buy accessories like screen protectors and cases. Which let's be honest buying those things at a T-Mobile you're wasting money. Other then that good store.
08.2018Amer
Amazing customer service! Oscar took good care of me and gave me a good deal on the phone and on the accessories. Saved me a lot of money by switching to metro pcs #Sprintssucks #AT&Tsucks
08.2018Paul
The service at this location is outstanding!! They provide expert knowledge and a total sales solution to fit your individual needs. I see the bad reviews and don't understand why people feel the need to bash the staff here. People complain about the wait time. I'm sorry that someone other than yourself needed a phone or decided to make a payment the same day that you did. It's pretty selfish and childish to complain about something they can't control. I hate when customers are rude and abusive to the staff. They are human beings. My favorite was the "entitled" guy that felt he deserves free phones because he's been a customer for 10 years. I've been loyal to ComEd for 20 years and I don't get free electricity. Stop screaming at the staff because you can't figure out how to use your phone. It makes things so tense for the other customers in the store. Don't leave a bad review because something happened that was out of their control. This store is phenomenal and I won't go anywhere else
08.2017Derek
The 3 times that I've been there have been really positive experiences. My latest visit was great! Noe was very helpful with upgrading my phone. I will definitely stop in there again next time I upgrade.
08.2017Paul
The service at this location is outstanding!! They provide expert knowledge and a total sales solution to fit your individual needs. I see the bad reviews and don't understand why people feel the need to bash the staff here. People complain about the wait time. I'm sorry that someone other than yourself needed a phone or decided to make a payment the same day that you did. It's pretty selfish and childish to complain about something they can't control. I hate when customers are rude and abusive to the staff. They are human beings. My favorite was the "entitled" guy that felt he deserves free phones because he's been a customer for 10 years. I've been loyal to ComEd for 20 years and I don't get free electricity. Stop screaming at the staff because you can't figure out how to use your phone. It makes things so tense for the other customers in the store. Don't leave a bad review because something happened that was out of their control. This store is phenomenal and I won't go anywhere else
08.2017Paul
The service at this location is outstanding!! They provide expert knowledge and a total sales solution to fit your individual needs. I see the bad reviews and don't understand why people feel the need to bash the staff here. People complain about the wait time. I'm sorry that someone other than yourself needed a phone or decided to make a payment the same day that you did. It's pretty selfish and childish to complain about something they can't control. I hate when customers are rude and abusive to the staff. They are human beings. My favorite was the "entitled" guy that felt he deserves free phones because he's been a customer for 10 years. I've been loyal to ComEd for 20 years and I don't get free electricity. Stop screaming at the staff because you can't figure out how to use your phone. It makes things so tense for the other customers in the store. Don't leave a bad review because something happened that was out of their control. This store is phenomenal and I won't go anywhere else
08.2017Paul
The service at this location is outstanding!! They provide expert knowledge and a total sales solution to fit your individual needs. I see the bad reviews and don't understand why people feel the need to bash the staff here. People complain about the wait time. I'm sorry that someone other than yourself needed a phone or decided to make a payment the same day that you did. It's pretty selfish and childish to complain about something they can't control. I hate when customers are rude and abusive to the staff. They are human beings. My favorite was the "entitled" guy that felt he deserves free phones because he's been a customer for 10 years. I've been loyal to ComEd for 20 years and I don't get free electricity. Stop screaming at the staff because you can't figure out how to use your phone. It makes things so tense for the other customers in the store. Don't leave a bad review because something happened that was out of their control. This store is phenomenal and I won't go anywhere else
08.2017Derek
The 3 times that I've been there have been really positive experiences. My latest visit was great! Noe was very helpful with upgrading my phone. I will definitely stop in there again next time I upgrade.
08.2017Derek
The 3 times that I've been there have been really positive experiences. My latest visit was great! Noe was very helpful with upgrading my phone. I will definitely stop in there again next time I upgrade.
08.2017Derek
The 3 times that I've been there have been really positive experiences. My latest visit was great! Noe was very helpful with upgrading my phone. I will definitely stop in there again next time I upgrade.
08.2017Paul
The service at this location is outstanding!! They provide expert knowledge and a total sales solution to fit your individual needs. I see the bad reviews and don't understand why people feel the need to bash the staff here. People complain about the wait time. I'm sorry that someone other than yourself needed a phone or decided to make a payment the same day that you did. It's pretty selfish and childish to complain about something they can't control. I hate when customers are rude and abusive to the staff. They are human beings. My favorite was the "entitled" guy that felt he deserves free phones because he's been a customer for 10 years. I've been loyal to ComEd for 20 years and I don't get free electricity. Stop screaming at the staff because you can't figure out how to use your phone. It makes things so tense for the other customers in the store. Don't leave a bad review because something happened that was out of their control. This store is phenomenal and I won't go anywhere else
08.2017Derek
The 3 times that I've been there have been really positive experiences. My latest visit was great! Noe was very helpful with upgrading my phone. I will definitely stop in there again next time I upgrade.
08.2017Susan
I have had nothing but a horrible experience it. I received horrible customer service. It is backed by Tmobile. Apparently Tmobile doesn't work well at all in the town I live in. I tried to return the phones per the agreement. They refused a return because I went six minutes over an hour of talk time. However, it was spent talking to the supposed manager and the person who works at the kiosk. They just kept saying that it was policy if I talked over an hour....even though it was to them! Now my phone calls are dropped and people can't hear me properly. I called customer service, but they are all franchises and no corporate around me. They person behind the kiosk wouldn't even have a full conversation in english on the phone with his boss while I was standing there. His boss told me he hated his employee and the employee told me he hates his job. Completely unprofessional!!! Beware!!
08.2016Lorena
WORST CUSTOMER EXPERIENCE OF MY LIFE! the worst part was i was actually dealing with the manager, Ashley Fountain. I've worked in customer service for 10 years now and never have I EVER dealt with someone so disrespectful. all we were trying to do was get my a sister a new phone before she left on a cross country road trip back home as she was literally escaping an abusive relationship. I, the account holder, authorized her and gave verbal permission to a rep via phone and then when my sister actually went in to get the phone the terrible manager Ashley Fountain not only questioned our relationship but also our ethnicity. WHO DOES THAT? we're in america some families are blended, my sister has a different last name then myself and has a very light complexion but we're sisters still! how dare her question that and even chuckled as she did so AND THEN after we argued on the phone some she rudely told me she couldnt help us because my sisters ID was from another state. We were so fed up with her attitude my sister went to another tmobile and guess what? we got her a phone! no fuss about an out of state ID or questions about our ethnicity or how we are related. Rest assured, i have gone above and beyond to make sure my complaint on ms fountain has reached to the corporate office. Having someone like that in your stores, representing your company is unacceptable.
08.2016Susan
I have had nothing but a horrible experience it. I received horrible customer service. It is backed by Tmobile. Apparently Tmobile doesn't work well at all in the town I live in. I tried to return the phones per the agreement. They refused a return because I went six minutes over an hour of talk time. However, it was spent talking to the supposed manager and the person who works at the kiosk. They just kept saying that it was policy if I talked over an hour....even though it was to them! Now my phone calls are dropped and people can't hear me properly. I called customer service, but they are all franchises and no corporate around me. They person behind the kiosk wouldn't even have a full conversation in english on the phone with his boss while I was standing there. His boss told me he hated his employee and the employee told me he hates his job. Completely unprofessional!!! Beware!!
08.2016Lorena
WORST CUSTOMER EXPERIENCE OF MY LIFE! the worst part was i was actually dealing with the manager, Ashley Fountain. I've worked in customer service for 10 years now and never have I EVER dealt with someone so disrespectful. all we were trying to do was get my a sister a new phone before she left on a cross country road trip back home as she was literally escaping an abusive relationship. I, the account holder, authorized her and gave verbal permission to a rep via phone and then when my sister actually went in to get the phone the terrible manager Ashley Fountain not only questioned our relationship but also our ethnicity. WHO DOES THAT? we're in america some families are blended, my sister has a different last name then myself and has a very light complexion but we're sisters still! how dare her question that and even chuckled as she did so AND THEN after we argued on the phone some she rudely told me she couldnt help us because my sisters ID was from another state. We were so fed up with her attitude my sister went to another tmobile and guess what? we got her a phone! no fuss about an out of state ID or questions about our ethnicity or how we are related. Rest assured, i have gone above and beyond to make sure my complaint on ms fountain has reached to the corporate office. Having someone like that in your stores, representing your company is unacceptable.
08.2016Susan
I have had nothing but a horrible experience it. I received horrible customer service. It is backed by Tmobile. Apparently Tmobile doesn't work well at all in the town I live in. I tried to return the phones per the agreement. They refused a return because I went six minutes over an hour of talk time. However, it was spent talking to the supposed manager and the person who works at the kiosk. They just kept saying that it was policy if I talked over an hour....even though it was to them! Now my phone calls are dropped and people can't hear me properly. I called customer service, but they are all franchises and no corporate around me. They person behind the kiosk wouldn't even have a full conversation in english on the phone with his boss while I was standing there. His boss told me he hated his employee and the employee told me he hates his job. Completely unprofessional!!! Beware!!
08.2016Lorena
WORST CUSTOMER EXPERIENCE OF MY LIFE! the worst part was i was actually dealing with the manager, Ashley Fountain. I've worked in customer service for 10 years now and never have I EVER dealt with someone so disrespectful. all we were trying to do was get my a sister a new phone before she left on a cross country road trip back home as she was literally escaping an abusive relationship. I, the account holder, authorized her and gave verbal permission to a rep via phone and then when my sister actually went in to get the phone the terrible manager Ashley Fountain not only questioned our relationship but also our ethnicity. WHO DOES THAT? we're in america some families are blended, my sister has a different last name then myself and has a very light complexion but we're sisters still! how dare her question that and even chuckled as she did so AND THEN after we argued on the phone some she rudely told me she couldnt help us because my sisters ID was from another state. We were so fed up with her attitude my sister went to another tmobile and guess what? we got her a phone! no fuss about an out of state ID or questions about our ethnicity or how we are related. Rest assured, i have gone above and beyond to make sure my complaint on ms fountain has reached to the corporate office. Having someone like that in your stores, representing your company is unacceptable.
08.2016Susan
I have had nothing but a horrible experience it. I received horrible customer service. It is backed by Tmobile. Apparently Tmobile doesn't work well at all in the town I live in. I tried to return the phones per the agreement. They refused a return because I went six minutes over an hour of talk time. However, it was spent talking to the supposed manager and the person who works at the kiosk. They just kept saying that it was policy if I talked over an hour....even though it was to them! Now my phone calls are dropped and people can't hear me properly. I called customer service, but they are all franchises and no corporate around me. They person behind the kiosk wouldn't even have a full conversation in english on the phone with his boss while I was standing there. His boss told me he hated his employee and the employee told me he hates his job. Completely unprofessional!!! Beware!!
08.2016Lorena
WORST CUSTOMER EXPERIENCE OF MY LIFE! the worst part was i was actually dealing with the manager, Ashley Fountain. I've worked in customer service for 10 years now and never have I EVER dealt with someone so disrespectful. all we were trying to do was get my a sister a new phone before she left on a cross country road trip back home as she was literally escaping an abusive relationship. I, the account holder, authorized her and gave verbal permission to a rep via phone and then when my sister actually went in to get the phone the terrible manager Ashley Fountain not only questioned our relationship but also our ethnicity. WHO DOES THAT? we're in america some families are blended, my sister has a different last name then myself and has a very light complexion but we're sisters still! how dare her question that and even chuckled as she did so AND THEN after we argued on the phone some she rudely told me she couldnt help us because my sisters ID was from another state. We were so fed up with her attitude my sister went to another tmobile and guess what? we got her a phone! no fuss about an out of state ID or questions about our ethnicity or how we are related. Rest assured, i have gone above and beyond to make sure my complaint on ms fountain has reached to the corporate office. Having someone like that in your stores, representing your company is unacceptable.
08.2016Susan
I have had nothing but a horrible experience it. I received horrible customer service. It is backed by Tmobile. Apparently Tmobile doesn't work well at all in the town I live in. I tried to return the phones per the agreement. They refused a return because I went six minutes over an hour of talk time. However, it was spent talking to the supposed manager and the person who works at the kiosk. They just kept saying that it was policy if I talked over an hour....even though it was to them! Now my phone calls are dropped and people can't hear me properly. I called customer service, but they are all franchises and no corporate around me. They person behind the kiosk wouldn't even have a full conversation in english on the phone with his boss while I was standing there. His boss told me he hated his employee and the employee told me he hates his job. Completely unprofessional!!! Beware!!
08.2016Lorena
WORST CUSTOMER EXPERIENCE OF MY LIFE! the worst part was i was actually dealing with the manager, Ashley Fountain. I've worked in customer service for 10 years now and never have I EVER dealt with someone so disrespectful. all we were trying to do was get my a sister a new phone before she left on a cross country road trip back home as she was literally escaping an abusive relationship. I, the account holder, authorized her and gave verbal permission to a rep via phone and then when my sister actually went in to get the phone the terrible manager Ashley Fountain not only questioned our relationship but also our ethnicity. WHO DOES THAT? we're in america some families are blended, my sister has a different last name then myself and has a very light complexion but we're sisters still! how dare her question that and even chuckled as she did so AND THEN after we argued on the phone some she rudely told me she couldnt help us because my sisters ID was from another state. We were so fed up with her attitude my sister went to another tmobile and guess what? we got her a phone! no fuss about an out of state ID or questions about our ethnicity or how we are related. Rest assured, i have gone above and beyond to make sure my complaint on ms fountain has reached to the corporate office. Having someone like that in your stores, representing your company is unacceptable.
08.2016