cell phone store
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AT&T Store in Florence (7841 Mall Rd, KY 41042)
About:
Retailer providing wireless plans & a range of phones, devices & accessories.
AT&T Store is located in Florence (Kentucky state) on the street of 7841 Mall Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +1859-371-3444. You can get more information from their website: https://www.att.com/stores/kentucky/florence/94588?source=E-g2s10000000000X&wtExtndSource=stores. The coordinates that you can use in navigation applications to get to find AT&T Store quickly are 38.993291, -84.653438. Scroll down to find out opening hours, reviews and other important information about AT&T Store.
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Available amenities
Payments
- Debit cards
Offerings
- Repair services
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- In-store pickup
- In-store shopping
Unavailable amenities
Service options
- Delivery
Robin
After having a negative interaction with the AT&T store in Walton, dealing with Brian and Jon in Florence was like taking a breath of fresh air. They were both very friendly, helpful, and knowledgeable.
09.2022patrick
Rod carpenter my sales associate was accurate very friendly knew his product my overall experience was great RodWas on top of everything made it a great experience
09.2022Drew
I didn't wait more than 2 or 3 minutes before a friendly employee helped me get squared away on my new phone order. He was good to talk to!
09.2022Peggy
I spent 35 hours on the phone over a 3 week period dealing with AT& T advanced tech issues department to have them remove the Call Protect and Armor Active application that they installed themselves on my phone. NOONE could figure it out. They told me to go to the store and see if they could fix it. I went to the store and in less than 10 minutes, it was corrected. Nice guy too. Pleasant, kind and efficient. I should have went there first. AT & T should send me a credit or something for all the hours I wasted with them on the phone.
08.2022Dave
Pricing plans & discounts are intentionally confusing. Staff struggle to explain plans. It’s hard to understand how a business can survive with such a poor customer experience.
07.2022Paige
I needed my phone replaced. Rodney reordered my new phone. I had it the next day! I went back and he helped me transfer all of my info from old to new phone. The whole store is a great team. Very friendly and helpful.
06.2022Nemmy
Rodney carpenter was amazing and helped me switch my boyfriend and I over to at&t from two separate phone carriers! Thanks so much for being patient with me and explaining everything so well!
06.2022Matthew
10/10 I had some troubles figuring out my new phone when I purchased it, they sat down with me and walked me through it. Later I had HBO problems (AT&T offers HBO for free) and again they had the experience, skill, and knowledge to help me get my HBO working again. I just switched from Sprint and already they've done more for me in 10 min than Sprint has done in 7 years. The Florence Kentucky AT&T store has one of the best, well equipped staff in the area.
05.2022Samantha
We are so angry! Austin on Mall Rd. Florence KY lied to us. Our monthly bill with sprint was $125/per month. Austin told us our bill wouldn’t go up if we switched, same plan. After all is said and done our bill is $200. They tried to charge us phone upgrades which we didn’t want. We got that taken off. It’s $125 for 1(mine) line, my husbands line is $75, after the phone price comes off on the third bill. We were told my husbands phone would be free when he turned his in as there was a promotion going on. So, now we’re stuck for 3 years. If my husbands phone had been free then our bill would be the same. The cell phone industry is a scam! Unfortunately, cell phones are basically a necessity. The only good thing I can say is the other companies do the same thing too.
05.2022Keith
Had to make 3 trips and spend about 8 hours to make a simple phone trade. The sales associate that helped me is Dallas. Completely inefficient and useless. He said he was going to send us a box in the mail to return the old phones. These boxes never came. I tried calling several times and I never received a call back from him or the manager about this issue. I had to come to the store multiple times to take care of this issue. Mike tried to help me but Dallas made it too messy and complicated for the others to resolve it.
03.2022