Best jewelry repair service in Phoenix, Arizona (AZ) 2024

Got my custom made diamond initial pendant necklace and it’s gorgeous! I was looking for an initial necklace for awhile and Jim and his team exceeded my expectations! It was all around stunning! They paid attention to every detail I asked for and I’m more than happy to own a very personalized piece from Diamond Jim’s. Highly recommended, they make lay away payment plans and affordable prices so easy! ~Tammy

Stop looking at giant chain jewelry stores! You’ve got to go see Ryan first. Let me explain the experience. You meet with Ryan and he discusses your wants and needs. Goes into detail about how he’s only there to make sure you’re completely satisfied. He’ll ask budget and make sure to respect it. Giving you multiple options of a little lower or higher. The whole process he’ll make you feel welcome, never pressured and goes out of his way to make sure he gets the perfect picture of what you want. Im not to the best part yet. The diamonds. I’ve bought from other department store jewelry chains that claim to have the best diamonds. Not the case. Ryan only provides you with stunning diamonds. Again, different levels of budget and clarity. He explains what each one is and the differences between them. Best of the best. After the sale we text often communicating when the ring should arrive. He was right on time and made we were in and out. Fella’s. Looking for a legit diamond guy who won’t make yah feel like you’re getting ripped off? Ladies want something unique or special, like the ring you have imagined in your mind? This is your guy. Trust me when I say we won’t ever buy another piece of jewelry anywhere else. ~Justin

Let me start by saying I had to wait a month to purchase an engagement ring. When processing my account, there was an error on the bank's side when trying to finance. Albert and other staff worked to fight this issue for quite literally a month. The staff was attentive, helpful, and kept me updated as they worked to resolve the issues with my account. I also want to say that while I was waiting on 9/28 as we were working to get these issues resolved, I witnessed a customer come in and demand free services, citing that it was 'what the customer heard' while talking to their salesperson. Having witnessed the entire sale, I can guarantee that the free warranty that the customer was pursuing was never offered (because it is not free). Customers like this are the worst and I commend Jarryd Brennan, the salesperson that didn't let an adult child walk all over him (while remaining friendly, I'd like to add!). This location does not work on commission, so you know you can trust the salesperson that you are working with to be genuine, which was the case for every interaction I had over the course of my waiting period. Don't be that guy. ~Hayden