Best bank in Prescott Valley, Arizona (AZ) 2024

I feel like I've stepped back in time each time I enter the PV Branch. Kelsey set up my accounts and was so sweet. Today I had some business to take care of and when I walked in Kelsey remembered me! After one meeting! How can that be? All the people they see and she knew my name and had my paperwork ready. This is the BEST bank in the area, truly. And trust me, I've tried them all. So pleased with Credit Union West! Thank you from the bottom of my heart. ~Boo-Boo's

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I went in to OneAZ to make a few changes to my accounts. Quinton helped me and made the process easy and painless. He communicated well and provided friendly service. I look forward to working with him again in the future. ~Zackary

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Came in a few times within the last 6 months. Not once was I able to get help with my account. All I needed was transaction history. They tell me it's because they don't have enough help. I applied for a teller position since I'm currently working in an office and have experience with computers and accounting. Also have a totally clean record, do not drink or smoke. And excellent work history. All they tell me is there are no open positions at this time. I assumed it was because they hired a bunch of people. I go in today to close my account, with a 9 o'clock appointment. And they tell me they booked 5 appointments for 9 o'clock and I would have to wait. Or schedule for another time. I'm going to go to Phoenix to see if there's a bank out there that can help me. This one just doesn't care about there customers anymore. ~Raymond

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