Best tool store in Scottsdale, Arizona (AZ) 2024

Carol was fantastic. She didn’t give up and found me exactly what I was looking for. Thanks Paul’s Ace Hardware. ~John

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DO NOT order doors from this location. I have never had a worse experience than I have with the specialty door department at this location over the last two years. I ordered 4 doors in March of 2020 and as of September 12, 2022 I am still dealing with issues and they will not make it right. First, one of the double doors I ordered (60" wide total) was made as a single door size (two 15" wide doors.) In that same order a three-panel sliding door was ordered and one of the panels was broken at their store before it was delivered to me. That broken panel was re-ordered BACKWARDS. A screen door was also never delivered. They put that on Milgard as a warranty issue. When Milgard came out with the replacement they discovered Home Depot had reordered the door BACKWARDS AGAIN. They also did not deliver a screen with the door either. Milgard informed me that Home Depot never told them the screen was missing. I am still waiting on the correct door and the screen as of September 2022 on a door that was ordered in March of 2020. Over the course of over two years I have had to tell my story to half a dozen people. The turnover rate is high and the notes in the system are inadequate. I have been given the run around by multiple assistant store managers including Alison and Eric. I was told they would make it right with me while they failed to follow up with my situation or call me back as promised. I can hardly ever get in touch with anyone as the phone just rings and rings. If I do get someone at the front and ask for the door department I will get bounced back and forth from the front to that phone just ringing. This has caused me to take time to go down to the store to go in to talk in person. This is my very first unhappy review of any company. I have been so understanding and gracious up until now with the constant mistakes at the specialty door department at this Home Depot because I was told they would make it up to me. But when it finally came down to it, they refused and claimed to not remember telling me the truth. ~Capri

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