Best drugstore in Sedona, Arizona (AZ) 2024

They had an entire end cap saying CLEARANCE 75% off… but they would not honor that on anything on the endcap and the clerk was very rude about it. Didn’t even attempt to make things right. Bathrooms closed for “major plumbing issues” probably meaning they don’t want to clean them. Skip this CVS. Highly disappointed. ~Erik

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I recently moved to Sedona, so I had my prescriptions transferred from the Walgreens in Flagstaff AZ. I wish I hadn't transferred them now. I arrived at the Sedona Walgreens to pick up my prescriptions on 9/12/22, a Monday at 10am. My prescriptions were transferred and supposed to have been ready on the Friday before as I received a text telling me they were ready, but when I got there on Monday they weren't. The lady at the drive up window assured me they would be ready at noon so I went back to work. When I returned at noon the same lady informed me my prescriptions weren't ready yet and they would be by 3pm. I went back to work and returned at 4:15 to the drive up line. I waited in line with three cars ahead of me and after almost 45 minutes they closed the curtain for the drive up line as I was pulling up. It wasn't 5pm yet, which is when they close. I went inside to tell them not only I but other people behind me were in line waiting almost just as long. They still refused to offer my any service and insisted they were closed and stopped operating at 5pm, despite the fact they were still servicing people in line inside the store. They functionally were not closed and after debating this with them they decided to look up prescription which should have been ready at 3pm and it still wasn't. The people employed at this pharmacy are clearly too inefficient and lack the knowledge to operate it to the standard of most modernized pharmacies, or just other Walgreens. It was clear they didn't want to help me if they could, but I caught them in a lie so they decided to, and even so they I still didn't get my prescriptions because of their incompetence. The staff there acts as if it's okay to give arbitrary incorrect answers to customers' questions. The pharmacist in charge there that day was completely cold and unhelpful. She told me they close at 5pm and "that's business." If I hadn't debated the legality of her still clearly being open and not giving me help like the other people in line she would have been happy with not helping me at all. Do not expect a good or friendly experience with this pharmacy. The staff is clearly not well trained. Walgreens should really consider closing this pharmacy if they can't operate with the same standard of quality as their other pharmacies. It's clear they've had these problems for a long time. ~Arial

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