Best towing service in Surprise, Arizona (AZ) 2024

When I showed up for my appointment Johnny was apparently unaware that I was even scheduled to come in. I waited for hours and never got an update on the status of my car. They were not busy and I spent almost 4 hours waiting for a simple coolant flush. They didn't even tell me my car was done either when it was ready. No apology for the inconvenience. Wasn't given an ETA on when it would be ready. Basically said it will be ready whenever we get to it. It was as if I didn't even make an appointment. UPDATE: Do NOT COME HERE. Pep boys said my vehicle was fine and there was no signs of overheating. My car kept overheating so I took it to Wilhelm mechanic right across the street. Wilhelm said my head gasket was blown. Pep boys on the other hand said everything was fine and did a horrible job. If your car is having any type of issues DO NOT COME HERE UNLESS YOU LIKE THROWING MONEY AWAY. ~Michael

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I am so grateful we found Thunderbird Automotive after moving to Surprise. We have three vehicles we take to this shop and have had an excellent experience with every service for the last 4 years. My most recent experience was when I took my 16 year old daughter’s car in for maintenance. Both Keith and Brandon addressed my daughter directly, explaining in detail what her car needed and why. They took the time to teach her the importance of maintenance and made sure she understood the difference between each service as what was needed and what was recommended. I appreciated that they treated her as the car owner and provided details to help her understand her diagnostics. This will be the only place we bring any of our vehicles for years to come. ~Joanie

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