Best brake shop in Springdale, Arkansas (AR) 2024

My service advisor was Robert. Went in for a simple alignment and left (after 3 different visits) with damage to my brand new drag link, tie rod and steering stabilzer. The alignment still wasn't correct after this dealer put me through hell. Visit 1 - Brought Jeep in for alignment and was told that the drag link and tie rod weren't installed correctly and they couldn't align the Jeep without "fixing" the drag link and tie rod problem. They charged me $350 to "fix" the drag link and tie rod problem, with no hourly rate given. Even when I asked for a print out of the work done and the breakdown of the bill I wasn't provided one. They didnt fix anything. I picked my Jeep up and it was driving really bad. Checked and saw that the drag link pinch bolt was missing. Brought it back to fix the problem. Visit 2 - Jeep still wasn't driving well but I was just told "it's a Jeep thing" implying that the way it was driving was OK. Wrong. I also brought up that the grease zerk was broken and that all the fittings were there when it left. Visit 3 - The drag link pinch bolt was torqued on way past spec and brought it back in for them to loosen the bolt they put on. This is where my damage to my drag link and steering stabilizer happened. I don't know how or why but Robert loosened the bolt and said said the crush washer just needed to be replaced from them torqueing the bolt too tightly. When I went to replace the crush washer I saw the damage on the drag link, tie rod and steering stabilizer. The steering stablizer had been scratched down to the metal and the drag link and tie rod both have some spots of exposed metal. Robert told me I should just spray paint it and that he did me a favor by breaking the nut loose, the nut and bolt they tightened way too tight to begin with. Last time I checked doing someone a favor doesn't involve you personally causing damage to parts on the Jeep. In fact there was no good reason besides ill intent I.E. did so on purpose. Robert never denied he caused the damage and I can't believe someone at a dealership would suggest I spray paint a brand new part. Who are these people? Pictures attached are showing the broken grease zerk on the drag link, the damage to the steering stablizer, tie rod, drag link and a picture of the crush washer that was destroyed by their lack of knowledge on torque specs. Run far away from this flyby service dealership. ~Peter

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I had hit something in the road and damaged two wheels and tires on my car. Andrew was able to source the wheels and get the parts expedited so I could get back on the road quickly. When Andrew inspected my damaged tires he also pointed out that my car was extremely out of alignment. He was able to correct that at the same time my tires were replaced. Car hasn't driven this smooth since new. I would also like to note that as I spent time in the showroom there were a lot of walk ins. Andrew and his staff were very accommodating to everyone and were able to get them all taken care of even though extremely busy. No one was turned away or told to come back at a different time or day. This is very rare these days and a testament to excellent management. Thank you Andrew and your crew! ~Steve

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