Best cell phone store in Burbank, California (CA) 2024

Don’t go to this store. We waited for several minutes for help, only to be dismissed by the person working there. She wouldn’t help us at all, she simply said “We don’t handle that, you have to go to a different store.” My husband has a broken ankle and it’s difficult to get around. We got great service at the Las Feliz store and found out that this store most certainly should have helped us. Just skip them, there are plenty of T-Mobile stores who will actually help you. ~Jill

I arrived early for my appointment and was immediately greeted and told to wait a minute while he got someone to help me. Very soon, Edgar came over to assist me. He made my experience the best I've ever had buying a phone. I'm an elderly man, hard of hearing, but he patiently walked me through the process, not minding when I asked him to repeat things. He didn't push anything on me, but laid the options before me and let me choose. I don't know if the other sales staff are this good, but I suggest you ask for Edgar. ~Soli