Name: Verizon
Address: 1729 N Victory Pl, Burbank, California, 91502, US
Telephone: +18008801077
Rating: 2.2

Tony

Warning: This Verizon store is a disaster. It's under staffed and very poorly managed. I have visited the store 3 times and every time I have visited I have walked in and heard a customer screaming how long they've waited and how they've not been assisted despite promises to the contrary. Very disappointing. Corporate should take a very close look at whats happening here. I arrived at 4:15 was told I was next and waited two hours, seeing staff visit and sharing their Starbucks orders in the front lobby, 3 or 4 at a time, while numerous customers were waiting. Total disregard for customer service, not what I would expect from Verizon. I finally left and never received the promised text notification that my turn in the cue was up

08.2022

Tony

Warning: This Verizon store is a disaster. It's under staffed and very poorly managed. I have visited the store 3 times and every time I have visited I have walked in and heard a customer screaming how long they've waited and how they've not been assisted despite promises to the contrary. Very disappointing. Corporate should take a very close look at whats happening here. I arrived at 4:15 was told I was next and waited two hours, seeing staff visit and sharing their Starbucks orders in the front lobby, 3 or 4 at a time, while numerous customers were waiting. Total disregard for customer service, not what I would expect from Verizon. I finally left and never received the promised text notification that my turn in the cue was up

08.2022

Tony

Warning: This Verizon store is a disaster. It's under staffed and very poorly managed. I have visited the store 3 times and every time I have visited I have walked in and heard a customer screaming how long they've waited and how they've not been assisted despite promises to the contrary. Very disappointing. Corporate should take a very close look at whats happening here. I arrived at 4:15 was told I was next and waited two hours, seeing staff visit and sharing their Starbucks orders in the front lobby, 3 or 4 at a time, while numerous customers were waiting. Total disregard for customer service, not what I would expect from Verizon. I finally left and never received the promised text notification that my turn in the cue was up

08.2022

Tony

Warning: This Verizon store is a disaster. It's under staffed and very poorly managed. I have visited the store 3 times and every time I have visited I have walked in and heard a customer screaming how long they've waited and how they've not been assisted despite promises to the contrary. Very disappointing. Corporate should take a very close look at whats happening here. I arrived at 4:15 was told I was next and waited two hours, seeing staff visit and sharing their Starbucks orders in the front lobby, 3 or 4 at a time, while numerous customers were waiting. Total disregard for customer service, not what I would expect from Verizon. I finally left and never received the promised text notification that my turn in the cue was up

08.2022

Tony

Warning: This Verizon store is a disaster. It's under staffed and very poorly managed. I have visited the store 3 times and every time I have visited I have walked in and heard a customer screaming how long they've waited and how they've not been assisted despite promises to the contrary. Very disappointing. Corporate should take a very close look at whats happening here. I arrived at 4:15 was told I was next and waited two hours, seeing staff visit and sharing their Starbucks orders in the front lobby, 3 or 4 at a time, while numerous customers were waiting. Total disregard for customer service, not what I would expect from Verizon. I finally left and never received the promised text notification that my turn in the cue was up

08.2022

Arthur

If i could put 0 stars i would. Horrible employees. My brother had upgraded my mother's line and the phone she got was wasn't working properly. After a couple of days dealing with Verizon & Apple support, the phone turned out to be defective. Went to this location to get further assistance and maybe to swap the phone purchased for a new working one. After arriving there, an employee approached us see what we needed. After explaining to the employee and showing him what was wrong with the phone he agreed that the phone was defective and that it needed to be changed with another one. But right away said that they didn't carry "ANY" iphone 13's and were completely sold out and didn't know when they would get another shipment. He sent me all the way to Korea town from Burbank. After arriving to Korea Town Verizon location, an employee named Abraham resolved the issue that we were having and swapped the defective phone with a new working one. After asking him if the Burbank location carried any phones he said that they had lied to me about having phones in stock and "just didn't want to do their jobs". DONT RECOMMEND THIS LOCATION FOR ANYONE! BETTER OFF GOING SOMEWHERE ELSE!

07.2022

Wayne

I came in to purchase a new battery for my fone and that store (Burbank) doesn't carry batteries. They recommended I go to Glendale. That is very inconvenient. I used to use the Burbank store for all my fone needs.

07.2022

Arthur

If i could put 0 stars i would. Horrible employees. My brother had upgraded my mother's line and the phone she got was wasn't working properly. After a couple of days dealing with Verizon & Apple support, the phone turned out to be defective. Went to this location to get further assistance and maybe to swap the phone purchased for a new working one. After arriving there, an employee approached us see what we needed. After explaining to the employee and showing him what was wrong with the phone he agreed that the phone was defective and that it needed to be changed with another one. But right away said that they didn't carry "ANY" iphone 13's and were completely sold out and didn't know when they would get another shipment. He sent me all the way to Korea town from Burbank. After arriving to Korea Town Verizon location, an employee named Abraham resolved the issue that we were having and swapped the defective phone with a new working one. After asking him if the Burbank location carried any phones he said that they had lied to me about having phones in stock and "just didn't want to do their jobs". DONT RECOMMEND THIS LOCATION FOR ANYONE! BETTER OFF GOING SOMEWHERE ELSE!

07.2022

Arthur

If i could put 0 stars i would. Horrible employees. My brother had upgraded my mother's line and the phone she got was wasn't working properly. After a couple of days dealing with Verizon & Apple support, the phone turned out to be defective. Went to this location to get further assistance and maybe to swap the phone purchased for a new working one. After arriving there, an employee approached us see what we needed. After explaining to the employee and showing him what was wrong with the phone he agreed that the phone was defective and that it needed to be changed with another one. But right away said that they didn't carry "ANY" iphone 13's and were completely sold out and didn't know when they would get another shipment. He sent me all the way to Korea town from Burbank. After arriving to Korea Town Verizon location, an employee named Abraham resolved the issue that we were having and swapped the defective phone with a new working one. After asking him if the Burbank location carried any phones he said that they had lied to me about having phones in stock and "just didn't want to do their jobs". DONT RECOMMEND THIS LOCATION FOR ANYONE! BETTER OFF GOING SOMEWHERE ELSE!

07.2022

Arthur

If i could put 0 stars i would. Horrible employees. My brother had upgraded my mother's line and the phone she got was wasn't working properly. After a couple of days dealing with Verizon & Apple support, the phone turned out to be defective. Went to this location to get further assistance and maybe to swap the phone purchased for a new working one. After arriving there, an employee approached us see what we needed. After explaining to the employee and showing him what was wrong with the phone he agreed that the phone was defective and that it needed to be changed with another one. But right away said that they didn't carry "ANY" iphone 13's and were completely sold out and didn't know when they would get another shipment. He sent me all the way to Korea town from Burbank. After arriving to Korea Town Verizon location, an employee named Abraham resolved the issue that we were having and swapped the defective phone with a new working one. After asking him if the Burbank location carried any phones he said that they had lied to me about having phones in stock and "just didn't want to do their jobs". DONT RECOMMEND THIS LOCATION FOR ANYONE! BETTER OFF GOING SOMEWHERE ELSE!

07.2022

Arthur

If i could put 0 stars i would. Horrible employees. My brother had upgraded my mother's line and the phone she got was wasn't working properly. After a couple of days dealing with Verizon & Apple support, the phone turned out to be defective. Went to this location to get further assistance and maybe to swap the phone purchased for a new working one. After arriving there, an employee approached us see what we needed. After explaining to the employee and showing him what was wrong with the phone he agreed that the phone was defective and that it needed to be changed with another one. But right away said that they didn't carry "ANY" iphone 13's and were completely sold out and didn't know when they would get another shipment. He sent me all the way to Korea town from Burbank. After arriving to Korea Town Verizon location, an employee named Abraham resolved the issue that we were having and swapped the defective phone with a new working one. After asking him if the Burbank location carried any phones he said that they had lied to me about having phones in stock and "just didn't want to do their jobs". DONT RECOMMEND THIS LOCATION FOR ANYONE! BETTER OFF GOING SOMEWHERE ELSE!

07.2022

Wayne

I came in to purchase a new battery for my fone and that store (Burbank) doesn't carry batteries. They recommended I go to Glendale. That is very inconvenient. I used to use the Burbank store for all my fone needs.

07.2022

Wayne

I came in to purchase a new battery for my fone and that store (Burbank) doesn't carry batteries. They recommended I go to Glendale. That is very inconvenient. I used to use the Burbank store for all my fone needs.

07.2022

Wayne

I came in to purchase a new battery for my fone and that store (Burbank) doesn't carry batteries. They recommended I go to Glendale. That is very inconvenient. I used to use the Burbank store for all my fone needs.

07.2022

Wayne

I came in to purchase a new battery for my fone and that store (Burbank) doesn't carry batteries. They recommended I go to Glendale. That is very inconvenient. I used to use the Burbank store for all my fone needs.

07.2022

Soli

I arrived early for my appointment and was immediately greeted and told to wait a minute while he got someone to help me. Very soon, Edgar came over to assist me. He made my experience the best I've ever had buying a phone. I'm an elderly man, hard of hearing, but he patiently walked me through the process, not minding when I asked him to repeat things. He didn't push anything on me, but laid the options before me and let me choose. I don't know if the other sales staff are this good, but I suggest you ask for Edgar.

06.2022

Soli

I arrived early for my appointment and was immediately greeted and told to wait a minute while he got someone to help me. Very soon, Edgar came over to assist me. He made my experience the best I've ever had buying a phone. I'm an elderly man, hard of hearing, but he patiently walked me through the process, not minding when I asked him to repeat things. He didn't push anything on me, but laid the options before me and let me choose. I don't know if the other sales staff are this good, but I suggest you ask for Edgar.

06.2022

Fred

Horrible customer service, I went there to get a New Line and a phone, Diana tells me we don't sell phones, go to Best Buy and get one, ask for a manager she said, he is on manger call and cannot help you. I believe Verizon is famous for that , just search "horrible customer service verizon"

06.2022

Soli

I arrived early for my appointment and was immediately greeted and told to wait a minute while he got someone to help me. Very soon, Edgar came over to assist me. He made my experience the best I've ever had buying a phone. I'm an elderly man, hard of hearing, but he patiently walked me through the process, not minding when I asked him to repeat things. He didn't push anything on me, but laid the options before me and let me choose. I don't know if the other sales staff are this good, but I suggest you ask for Edgar.

06.2022

Soli

I arrived early for my appointment and was immediately greeted and told to wait a minute while he got someone to help me. Very soon, Edgar came over to assist me. He made my experience the best I've ever had buying a phone. I'm an elderly man, hard of hearing, but he patiently walked me through the process, not minding when I asked him to repeat things. He didn't push anything on me, but laid the options before me and let me choose. I don't know if the other sales staff are this good, but I suggest you ask for Edgar.

06.2022

Soli

I arrived early for my appointment and was immediately greeted and told to wait a minute while he got someone to help me. Very soon, Edgar came over to assist me. He made my experience the best I've ever had buying a phone. I'm an elderly man, hard of hearing, but he patiently walked me through the process, not minding when I asked him to repeat things. He didn't push anything on me, but laid the options before me and let me choose. I don't know if the other sales staff are this good, but I suggest you ask for Edgar.

06.2022

Fred

Horrible customer service, I went there to get a New Line and a phone, Diana tells me we don't sell phones, go to Best Buy and get one, ask for a manager she said, he is on manger call and cannot help you. I believe Verizon is famous for that , just search "horrible customer service verizon"

06.2022

Fred

Horrible customer service, I went there to get a New Line and a phone, Diana tells me we don't sell phones, go to Best Buy and get one, ask for a manager she said, he is on manger call and cannot help you. I believe Verizon is famous for that , just search "horrible customer service verizon"

06.2022

Fred

Horrible customer service, I went there to get a New Line and a phone, Diana tells me we don't sell phones, go to Best Buy and get one, ask for a manager she said, he is on manger call and cannot help you. I believe Verizon is famous for that , just search "horrible customer service verizon"

06.2022

Fred

Horrible customer service, I went there to get a New Line and a phone, Diana tells me we don't sell phones, go to Best Buy and get one, ask for a manager she said, he is on manger call and cannot help you. I believe Verizon is famous for that , just search "horrible customer service verizon"

06.2022

Sophia

Dishonest and pushy employees. The woman that was helping me said I had a $700 trade in that came with 4 accessories. I upgraded my phone, they put on the screen protector in the store and I stayed there to finish switching everything over. When I got home, I got a cc notification that I had been charged $280 at the store. I logged on to Verizon to check my receipt and was charged for all of the accessories that she said were included in the upgrade. Additionally, the receipt says the monthly cost of the phone is 3x the said $11/month and there is no indication of a trade in, the value of my old phone, or what my new amount will be once the old phone is returned. The printed receipt she gave me is missing page 2/3… I also have no receipt showing that I paid the taxes on the whole price of the device versus just the charges from in store. All they want is money. They will have you swiping your cc and signing random screens before you can even ask a question. And then the answers to their questions are not at all accurate or honest. The manager I talked to on the phone said I would be unable to return everything including the phone itself as they opened it in the store.

05.2022

Sophia

Dishonest and pushy employees. The woman that was helping me said I had a $700 trade in that came with 4 accessories. I upgraded my phone, they put on the screen protector in the store and I stayed there to finish switching everything over. When I got home, I got a cc notification that I had been charged $280 at the store. I logged on to Verizon to check my receipt and was charged for all of the accessories that she said were included in the upgrade. Additionally, the receipt says the monthly cost of the phone is 3x the said $11/month and there is no indication of a trade in, the value of my old phone, or what my new amount will be once the old phone is returned. The printed receipt she gave me is missing page 2/3… I also have no receipt showing that I paid the taxes on the whole price of the device versus just the charges from in store. All they want is money. They will have you swiping your cc and signing random screens before you can even ask a question. And then the answers to their questions are not at all accurate or honest. The manager I talked to on the phone said I would be unable to return everything including the phone itself as they opened it in the store.

05.2022

Sophia

Dishonest and pushy employees. The woman that was helping me said I had a $700 trade in that came with 4 accessories. I upgraded my phone, they put on the screen protector in the store and I stayed there to finish switching everything over. When I got home, I got a cc notification that I had been charged $280 at the store. I logged on to Verizon to check my receipt and was charged for all of the accessories that she said were included in the upgrade. Additionally, the receipt says the monthly cost of the phone is 3x the said $11/month and there is no indication of a trade in, the value of my old phone, or what my new amount will be once the old phone is returned. The printed receipt she gave me is missing page 2/3… I also have no receipt showing that I paid the taxes on the whole price of the device versus just the charges from in store. All they want is money. They will have you swiping your cc and signing random screens before you can even ask a question. And then the answers to their questions are not at all accurate or honest. The manager I talked to on the phone said I would be unable to return everything including the phone itself as they opened it in the store.

05.2022

Sophia

Dishonest and pushy employees. The woman that was helping me said I had a $700 trade in that came with 4 accessories. I upgraded my phone, they put on the screen protector in the store and I stayed there to finish switching everything over. When I got home, I got a cc notification that I had been charged $280 at the store. I logged on to Verizon to check my receipt and was charged for all of the accessories that she said were included in the upgrade. Additionally, the receipt says the monthly cost of the phone is 3x the said $11/month and there is no indication of a trade in, the value of my old phone, or what my new amount will be once the old phone is returned. The printed receipt she gave me is missing page 2/3… I also have no receipt showing that I paid the taxes on the whole price of the device versus just the charges from in store. All they want is money. They will have you swiping your cc and signing random screens before you can even ask a question. And then the answers to their questions are not at all accurate or honest. The manager I talked to on the phone said I would be unable to return everything including the phone itself as they opened it in the store.

05.2022

Sophia

Dishonest and pushy employees. The woman that was helping me said I had a $700 trade in that came with 4 accessories. I upgraded my phone, they put on the screen protector in the store and I stayed there to finish switching everything over. When I got home, I got a cc notification that I had been charged $280 at the store. I logged on to Verizon to check my receipt and was charged for all of the accessories that she said were included in the upgrade. Additionally, the receipt says the monthly cost of the phone is 3x the said $11/month and there is no indication of a trade in, the value of my old phone, or what my new amount will be once the old phone is returned. The printed receipt she gave me is missing page 2/3… I also have no receipt showing that I paid the taxes on the whole price of the device versus just the charges from in store. All they want is money. They will have you swiping your cc and signing random screens before you can even ask a question. And then the answers to their questions are not at all accurate or honest. The manager I talked to on the phone said I would be unable to return everything including the phone itself as they opened it in the store.

05.2022

A

I had a horrible experience at this location. I felt like I was pressured to come to a decision fast and make my purchase. They don’t genuinely care about their customers they only care about money. The two young men helping me were not professional. I was told one of the men was training. They were talking amongst each other saying how they’re going to go out and get drunk. That’s not something you should disclose in front of a paying customer. The salesmen didn’t even show us the devices to make sure there’s no damage and because we were rushed I didn’t think to check. I even told the salesmen I had to step outside because I felt like I was being pressured and I still had questions. It seemed as if they just wanted us to get out of the store ASAP. The next day I noticed there was minor cosmetic damage on the screen. The phone is still under the 30 day return/exchange policy it’s only been TWO days and the manager didn't want to exchange it for a new one. He was being very short and unprofessional not showing any empathy. I called the apple store regarding this matter and they agreed Verizon didn't handle this issue the correct way. They even mentioned how they’ve heard terrible things about Verizon’s service from other customers.

04.2022

Scott

I checked in using my phone. I waited about 20 minutes--many wait times have been longer due to iPhone connection issues. Andy was very knowledgeable and responsive. I upgraded and was out in about 30 minutes!

04.2022

A

I had a horrible experience at this location. I felt like I was pressured to come to a decision fast and make my purchase. They don’t genuinely care about their customers they only care about money. The two young men helping me were not professional. I was told one of the men was training. They were talking amongst each other saying how they’re going to go out and get drunk. That’s not something you should disclose in front of a paying customer. The salesmen didn’t even show us the devices to make sure there’s no damage and because we were rushed I didn’t think to check. I even told the salesmen I had to step outside because I felt like I was being pressured and I still had questions. It seemed as if they just wanted us to get out of the store ASAP. The next day I noticed there was minor cosmetic damage on the screen. The phone is still under the 30 day return/exchange policy it’s only been TWO days and the manager didn't want to exchange it for a new one. He was being very short and unprofessional not showing any empathy. I called the apple store regarding this matter and they agreed Verizon didn't handle this issue the correct way. They even mentioned how they’ve heard terrible things about Verizon’s service from other customers.

04.2022

A

I had a horrible experience at this location. I felt like I was pressured to come to a decision fast and make my purchase. They don’t genuinely care about their customers they only care about money. The two young men helping me were not professional. I was told one of the men was training. They were talking amongst each other saying how they’re going to go out and get drunk. That’s not something you should disclose in front of a paying customer. The salesmen didn’t even show us the devices to make sure there’s no damage and because we were rushed I didn’t think to check. I even told the salesmen I had to step outside because I felt like I was being pressured and I still had questions. It seemed as if they just wanted us to get out of the store ASAP. The next day I noticed there was minor cosmetic damage on the screen. The phone is still under the 30 day return/exchange policy it’s only been TWO days and the manager didn't want to exchange it for a new one. He was being very short and unprofessional not showing any empathy. I called the apple store regarding this matter and they agreed Verizon didn't handle this issue the correct way. They even mentioned how they’ve heard terrible things about Verizon’s service from other customers.

04.2022

Scott

I checked in using my phone. I waited about 20 minutes--many wait times have been longer due to iPhone connection issues. Andy was very knowledgeable and responsive. I upgraded and was out in about 30 minutes!

04.2022

A

I had a horrible experience at this location. I felt like I was pressured to come to a decision fast and make my purchase. They don’t genuinely care about their customers they only care about money. The two young men helping me were not professional. I was told one of the men was training. They were talking amongst each other saying how they’re going to go out and get drunk. That’s not something you should disclose in front of a paying customer. The salesmen didn’t even show us the devices to make sure there’s no damage and because we were rushed I didn’t think to check. I even told the salesmen I had to step outside because I felt like I was being pressured and I still had questions. It seemed as if they just wanted us to get out of the store ASAP. The next day I noticed there was minor cosmetic damage on the screen. The phone is still under the 30 day return/exchange policy it’s only been TWO days and the manager didn't want to exchange it for a new one. He was being very short and unprofessional not showing any empathy. I called the apple store regarding this matter and they agreed Verizon didn't handle this issue the correct way. They even mentioned how they’ve heard terrible things about Verizon’s service from other customers.

04.2022

A

I had a horrible experience at this location. I felt like I was pressured to come to a decision fast and make my purchase. They don’t genuinely care about their customers they only care about money. The two young men helping me were not professional. I was told one of the men was training. They were talking amongst each other saying how they’re going to go out and get drunk. That’s not something you should disclose in front of a paying customer. The salesmen didn’t even show us the devices to make sure there’s no damage and because we were rushed I didn’t think to check. I even told the salesmen I had to step outside because I felt like I was being pressured and I still had questions. It seemed as if they just wanted us to get out of the store ASAP. The next day I noticed there was minor cosmetic damage on the screen. The phone is still under the 30 day return/exchange policy it’s only been TWO days and the manager didn't want to exchange it for a new one. He was being very short and unprofessional not showing any empathy. I called the apple store regarding this matter and they agreed Verizon didn't handle this issue the correct way. They even mentioned how they’ve heard terrible things about Verizon’s service from other customers.

04.2022

Scott

I checked in using my phone. I waited about 20 minutes--many wait times have been longer due to iPhone connection issues. Andy was very knowledgeable and responsive. I upgraded and was out in about 30 minutes!

04.2022

Scott

I checked in using my phone. I waited about 20 minutes--many wait times have been longer due to iPhone connection issues. Andy was very knowledgeable and responsive. I upgraded and was out in about 30 minutes!

04.2022

Scott

I checked in using my phone. I waited about 20 minutes--many wait times have been longer due to iPhone connection issues. Andy was very knowledgeable and responsive. I upgraded and was out in about 30 minutes!

04.2022

anthony

Had an extremely horrible customer service experience today. Got checked , was there to buy two Apple Watches, was told there will be a wait , completely understandable. The issue was that you had 5 employees chatting with a customer after his purchase, I asked are all of you here just going to keep chatting with him? There where other customers waiting , then a short woman with reddish hair told me that there not chatting and that I have to wait, and that she was the manager and she’s not here to help customers and to wait. If she truly was the manager is that what you tell customers? This incident occurred 1/20/22 between 330-350, they have cameras and I recorded what she said. I

02.2022

anthony

Had an extremely horrible customer service experience today. Got checked , was there to buy two Apple Watches, was told there will be a wait , completely understandable. The issue was that you had 5 employees chatting with a customer after his purchase, I asked are all of you here just going to keep chatting with him? There where other customers waiting , then a short woman with reddish hair told me that there not chatting and that I have to wait, and that she was the manager and she’s not here to help customers and to wait. If she truly was the manager is that what you tell customers? This incident occurred 1/20/22 between 330-350, they have cameras and I recorded what she said. I

02.2022

anthony

Had an extremely horrible customer service experience today. Got checked , was there to buy two Apple Watches, was told there will be a wait , completely understandable. The issue was that you had 5 employees chatting with a customer after his purchase, I asked are all of you here just going to keep chatting with him? There where other customers waiting , then a short woman with reddish hair told me that there not chatting and that I have to wait, and that she was the manager and she’s not here to help customers and to wait. If she truly was the manager is that what you tell customers? This incident occurred 1/20/22 between 330-350, they have cameras and I recorded what she said. I

02.2022

anthony

Had an extremely horrible customer service experience today. Got checked , was there to buy two Apple Watches, was told there will be a wait , completely understandable. The issue was that you had 5 employees chatting with a customer after his purchase, I asked are all of you here just going to keep chatting with him? There where other customers waiting , then a short woman with reddish hair told me that there not chatting and that I have to wait, and that she was the manager and she’s not here to help customers and to wait. If she truly was the manager is that what you tell customers? This incident occurred 1/20/22 between 330-350, they have cameras and I recorded what she said. I

02.2022

anthony

Had an extremely horrible customer service experience today. Got checked , was there to buy two Apple Watches, was told there will be a wait , completely understandable. The issue was that you had 5 employees chatting with a customer after his purchase, I asked are all of you here just going to keep chatting with him? There where other customers waiting , then a short woman with reddish hair told me that there not chatting and that I have to wait, and that she was the manager and she’s not here to help customers and to wait. If she truly was the manager is that what you tell customers? This incident occurred 1/20/22 between 330-350, they have cameras and I recorded what she said. I

02.2022