Fernando was the manager I had to deal with. I brought in a wheel with a flat tire and he said they would warranty it. They didn’t have to do anything but switch the tire, since I removed it from my truck for them and installed my spare. I left my phone number and he said he would call me in an hour or so to let me know when I could get it back. He never called, so I called them. I never got to speak to a person on but I spent 45 minutes on hold that day. I drove back there and he said he hadn’t had a chance yet but swore he would call me. Long story short, he never called me even once, I drove there 5 times, gave Fernando my phone number 3 additional times, and I spent a total of 2 hours on hold on numerous calls to the store. When I got a flat again with no spare, I was forced to buy a tire from Les Schwab tires so I could get around. I picked up my tire from Costco and paid to buy another tire. Fernando and Costco were worthless for me, and I would have been better off to pay a little more and get some customer service. It cost me more in time, towing, and hassle than I saved buying the tires there. I spoke to the Costco store manager who seemed like he couldn’t care less. Beware of saving today for what it costs you in the long run…… ~Russ
tire shop