Best bank in Fontana, California (CA) 2024

Quick shout out to Yajaira Tello for helping me set up my bank account. She was very fun to work with, absolutely knowledgeable. Superior customer service.. thanks for the laughs. Also to every other team member for assuring me I would get the help I needed. And I did. Thanks to y'all. ~Andres

Excellent customer service...YEAH RIGHT! Maybe they racial profiled me or discriminated me for my clothes. I went to the Chase at 101 Foothill Ave to open an account. The lady I spoke to informed me they were booked which I understand but I asked if I could take a cancelation spot since all of the bankers were just sitting at their desk unoccupied she said no go to another branch which I did. Before I did called 6 times customer service number just got left on hold then I came to this chase same result waited till the line was gone a banker just approached me to tell me they don't do walk ins so what do they do then?? If you just gonna let a $9,000 dollar cash deposit walk out the door while you are unoccupied because how I was dressed or look you should of walked outside and seen the brand new Cadillac which is paid in full. But I guess after the covid shots everyone forgot how to treat people. Customer service will never be what it was before where "the customer is always right" was the true meaning of customer service. Example you're absolutely right sir I had 2 cancelations and these bankers aren't busy come right this way... or company policy we don't do walk ins but seeing as we don't have customers in line I'm willing to help you with opening the right account for you. 2 stars because even tho the employees don't know the true meaning of customer service at least they talk nice ~Royal

The folks at this bank are pleasant and show a happiness to assist the customers. Also the last few times the lines were gone. No waiting to see the tellers, except one person being helped before me. The parking lot can be a little busy. Overall, a much better experience compared to other types of banks. ~Richard