Best bank in Northridge, California (CA) 2024

TO /THE CORPORATE OFFICE. FROM/ CUSTOMER SAM BITAR. SUBJECT: BRANCH MANAGER MARINA ZAKARIAN YOU HAVE THE BEST MANAGER ON THE FACE OF THE EARTH, MOST PROFESSIONAL EVER. THANK YOU ~sam

The staff here were totally paranoid and very unhelpful. After I stepped in with my mask on the woman who had opened the door yelled at me "Pull your mask over your nose!" No please or any attempt to treat me like a customer. I pulled the mask over my nose and stepped in the staff ran away further from me like I had a gun! What do you want? I told them and and they yelled that it couldn't be done. I knew it could be since my branch had done it for me before plus I had been told by customer service to go to that branch and get a temporary card. ~Reiko

I am a disabled Veteran (lost my left leg). There are times such as now when the prosthesis causes sores on the residual limb which makes getting around both difficult and painful. The employees know the I have this problem. My fiancee whom they have seen many times, went to the bank today with a deposit and the debit card to get a little cash for the weekend. By mistake she typed the wrong PIN number in the machine and it kept tthe card. No one would give her back the card, even though she reminded them of my missing leg etc. So I asked her to ask someone in the bank to call me so they could verify that I am the account holder. They refused to call me and said they didn't care how difficult it was for me to physically get to thr bank, they were not giving her the card. I then called the bank and talked to someone with a foreign accent who basically said, come in and sign to get the card back or we'll just keep it. I told them what I thought of their non-bending policy and their obvious lack of respect for Veterans. I am closing the account in this very uncaring and unpatriotic Bank. All reading this and having an account at this unAmerican institution should close their account as well. ~Richard

Terrible Customer Service. The first time I called they picked up, said nothing for a minute then hung up on me. Next time I asked a simple question and the her/she/they put me on hold... I am 9 minutes and counting ~Susan