The staff are friendly and quick to let you know they've acknowledged you coming into their store and the prices are very decent. Service was slow considering when I came in there was someone who was also buying a phone ahead of me and there was only one representative, but that didn't bother me too much. What did bother me is that I was told a pair of headphones would be included with my purchase and then given a total price. I was given a brief explanation of my charges, mentioning my rebate, upgrade fee and taxes but when I went back two days later to get an itemized receipt I realized I was charged 15.99 for the headphones that were supposedly included. Not cool. And even more unfortunate is that they wouldn't honor a refund when I returned two days later, they told me I would need to come back when the representative who sold me the items was on shift (which, they can't tell me when they would be on shift) to talk to them about it. Hm, bummer. I feel really deceived, but learned my lesson. So those of you considering this location, be sure to know that nothing is "included", you pay for it whether you're completely aware or not. So just be just mindful. Also, don't expect any kind of grace here. If something has broke (like a screen protector), do not expect them to give you a replacement free of charge. I feel the representatives there would be better appreciated by the customer if the people in management taught better sales tactics for a company who builds long term relationships. Hope this review helped. ~N
cell phone store