Best credit union in Riverside, California (CA) 2024

The customer service at the Riverside Avenue branch is the best. I had a few transactions and a lot of questions to ask and Amber was very patient and helpful. She made me feel like a valued member and towards the end she asked if there was anything else that she could help me with even though she had help me with so much. I would recommend Altura credit union to my friends and family. ~Deserie

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The drive thru is easy to navigate. They only have one drive thru ATM. It's the lane closets to the building's wall. The other two lanes are only available during business hours. NFCU ATMs tend to be slow. They lag in responding when in use. ~Xuxin

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I had irregular balance that kept showing as interest on the credit card since January on payment owed. I was in the office on University today and Brian was very helpful and took care of it. It wasn't a lot of money but I try to pay cards without paying interest. Thank you Brian at Altura on University Ave Riverside. ~Ron

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Honestly where to begin, no phone service without an absurd wait time for one I’m relatively new with Wescom and I can’t ever get ahold of a single employee without going into the branch in person. The customer service section in their app also is good for absolutely nothing as they can do nothing for you without you going into the branch so also pointless to even use it. And then to top it all off my paychecks come to me at a different time of day every single week there is absolutely zero concern with consistency or customer service here definitely gonna be looking for a new bank. Also forgot that they printed my debit card without a proper security code printed on it so I literally can’t pay for things online because of them as well just so it’s evident how much they really don’t pay attention at this bank ~Isaac

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