Not all Safeway Pharmacies are the same! Unfortunately I haven't had a good experience with the 989 N Sunrise Safeway pharmacy. On the other hand, we had a GREAT 8 year experience from the Sunset Blvd Safeway in ROCKLIN, Ca, but this specific Safeway Pharmacy on 989 Sunrise Blvd tends to be rude and cold to their customers.
I had tried them about 5 years ago and thought maybe it was just a couple of bad days for their staff, but after returning 5 years later and getting that same treatment, I have to say their customer care is not very high.
MY STORY: My mother receives a controlled medication which they would not release a day early due to strict laws on the substance. Problem is that if my mother has to go a couple of hours beyond the scheduled dose, she becomes very sick. She normally had a couple of day slack from earlier prescriptions, but if life got busy and I failed to pick up the prescriptions the day they were filled, a NEW 30 day instance timeclock starts AFTER you pick up the pills. This can become problematic. If she goes an hour or two without she usually gets sick. In one case when she went without for 1.5 days she was hospitalized.
Since we moved our mother into a mother-in-law addition to our home, we came back to the our neighborhood Safeway Pharmacy. They were kind of rude and cold shouldered to us again. I figured that was just their personalities perhaps. However the day came where I failed to pick up the pills on a Thursday and couldn’t get in until Friday to pick them up. I would pay for this the next time my mother needed pills as the new 30 day timeclock instance started.
I realized my mother was going to be out of pills Thursday. I called the Doctor and he sent the prescription in on Tuesday. I showed up Wednesday, a day early, to pick them up, but they would not release them even that evening because it wasn't 30 days until that next morning (Thursday). They open at 10:00 AM! I would be at work in a different city by 8 AM Thursday. So I was stuck. After a few calls the doctor notified the pharmacy saying he would allow the medication to be released a day early, but the pharmacist would have none of it and decided she would override the doctor’s decision and stick by the words on the prescription (30 days) and the law. To mitigate the circumstance my mother’s doctor had to re-word the prescription to be 30 pills for 28 days, 3 times a day and a fourth as needed so that we could pick them up a day early. ~Doug
pharmacy