First time using this branch. Went in to convert dollars to Pasos for my trip to Mexico. I guess these days they don't carry foreign currency so they have to order it. It's Wednesday and I'm skeptical it will get there on time so I confirm that it will get there by Friday because I leave early Saturday. The teller assures me that he has never seen an order be late so I place the order. What do you know the order does not make it by Friday. I ask if they can cancel the order or if I can just return them for what I paid. The teller goes and talks to the manager and says I have to pay the exchange rate on the day that I exchange. This is the issue, because Wells Fargo buys and sells with a mark up to make money. Which means not only do I not get my Pasos on time for my trip I loose money on the transaction and have to spend my time finding Pasos last minute. Only give 2 stars because the teller was really nice and sorry about the policy, manager does not care about customer service and doing the right thing. ~Kyle
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