Best telecommunications service provider in San Leandro, California (CA) 2024

Employee have a lack of energy to serve customers. Was yawning and slouching while explaining things to us. Especially the African American employee. Rude and pushy. lack of clear communication and confusing. One even talk trash about us in front of us calling us stupid And also was talking trash about a coworker who treated us nicely. Needs to retrain employee or just fired them. Unsatisfactory service. ~raymend

Sergio the assistant manager is the best customer service rep that have I have encountered in a while. This all began this past Sunday, I had a complicated case that required some careful handling to keep some grandfathered promotions in tact while adding a line. Sergio went above and beyond to help me all while coaching up his team members as they were working with other guests. This included defusing a situation with and irate and irrational customer. Because corporate was busy and we were on hold for so long I ended up having to leave for a business call. Sergio assured me he would follow up with a resolution. Not 20 min later he called me with the resolution and scheduled my follow up for today. When I walked in today he was ready to assist me and I was on my way in 20 min. I work in a totality different line of business and we are currently staffed but if I had an opening I would’ve poached him on the spot and trained him up after. It’s not everyday you come across detail oriented people that is great with customer service. With so many people in customer service do the bare minimum it’s refreshing to come across someone who goes the extra mile. ~Koji