Best loan agency in San Rafael, California (CA) 2024

I HAVE HAD AN ACCOUNT WITH UMPQUA 4 15 YEARS, & AFTER TRYING TO GET THEM TO PAY $19.99 6xs WITH MY DEBIT CARD, & THEM DECLINING THE CHARGE, I CLOSED MY ACCOUNT. I DID HAVE MORE THAN ENOUGH IN MY ACCOUNT TO COVER $19.99. I SPENT 4 HOURS ON THE PHONE TRYING TO GET THEM TO PAY A LOUSEY $19.99 !!! I LOOKED UP THEIR REVIEWS ON YELP & THEY HAD 3xs AS MANY 1s AS 5s IN THEIR REVIEWS. I THEN TRYED TO CHANGE MY DIRECT DEPOSIT TO FIND OUT THEY HAD CHANGED MY ROUTING # ATLEAST 15 Xs SINCE I HAD OPENED THIS ACCOUNT, CHANGE ROUTING # EVERY TIME THEIR WAS A MERGER. THIS BANK IS ON THIN ICE !!!! & THEY GIVE INDIANS A BAD NAME !!!!!!!! ~Larry

The teller was quite helpful and friendly. . FRB's model is much more personal than any other bank I've used. Premises modern and clean. ~Mary