6 Best bank in San Rafael, California (CA) 2024

Friendly, Helpful staff. Bank of Marin is very community centric. ~Chris

I HAVE HAD AN ACCOUNT WITH UMPQUA 4 15 YEARS, & AFTER TRYING TO GET THEM TO PAY $19.99 6xs WITH MY DEBIT CARD, & THEM DECLINING THE CHARGE, I CLOSED MY ACCOUNT. I DID HAVE MORE THAN ENOUGH IN MY ACCOUNT TO COVER $19.99. I SPENT 4 HOURS ON THE PHONE TRYING TO GET THEM TO PAY A LOUSEY $19.99 !!! I LOOKED UP THEIR REVIEWS ON YELP & THEY HAD 3xs AS MANY 1s AS 5s IN THEIR REVIEWS. I THEN TRYED TO CHANGE MY DIRECT DEPOSIT TO FIND OUT THEY HAD CHANGED MY ROUTING # ATLEAST 15 Xs SINCE I HAD OPENED THIS ACCOUNT, CHANGE ROUTING # EVERY TIME THEIR WAS A MERGER. THIS BANK IS ON THIN ICE !!!! & THEY GIVE INDIANS A BAD NAME !!!!!!!! ~Larry

The teller was quite helpful and friendly. . FRB's model is much more personal than any other bank I've used. Premises modern and clean. ~Mary

Drive thru ATM is accessible from 5th Ave to Court St. Right turn onto parking structure, you’d find an ATM located left side of the building. You will exit towards 5th Ave once you follow the road to exit out of the parking structure. ~Sunny

I would like to start the review with couple of folks who helped me in the Citi bank San Rafael Location. 1) Dilek Michelle Potash - Long story short, I felt like she doesn't understand how anything works in the Citi. Her responses multiple times are like " Sometimes customer service doesn't answer my phone too" and "I don't know what to do, can you call customer service" . If you want any help, better to look for a different personal banker. You've been warned. 2) Gabriel G Ortiz - Gabriel is the second banker, I believe he is an assistant bank manager. I felt like he is a lot more knowledgeable than Dilek and genuinely wants to help you but handicapped with Citi's work policies and access issues. He tried his best to help me but after while he stopped responding to my emails. (Guessing he realized that he won't be able to help me so he just stopped answering my emails) Finally, just don't bank with these guys. Pooooooor customer service. I was not able to access my funds for 2 months and no one was able to help getting my funds back. This includes more than 10 times visiting the Citi San Rafael location, over 40-50 calls to Customer Service phone number, only for the representatives to hang up the calls on your face. I opened a CFPB case against Citi adn all of a sudden, balls start rolling and within a week, I got my funds back. So if you are in my shoes, just don't waste time calling them or visiting the bank location. Just open a case with CFPB. ~siva