Best truck rental agency in Santa Clara, California (CA) 2024

Very bad rental policy. When you make a reservation, their policy states that the availability of the truck is not guaranteed, while you'll still be charged $75 for such a "reservation" if the cancelation happens within 2 days before the pick up date. This is not reasonable. You either ensure the availability of the truck for the reservation, or you should not charge the cancellation, you can not do both. ~Zheng

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Worst service I have ever met in my whole life. 1. I returned the truck with full fuel, but the representative was insistent on charging us for not refueling. I have to drive the truck to gas station to add another 0.3 gallons of gasoline. 2. I swept the trunk very clean, as showed in the following picture, but they still said it's considered dirty and wanted to charged about $25. What makes the whole thing worse is their horrible service and harsh language. They yelled at me and we almost fought! ~Ruizhi

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LOOK CLOSELY AT YOUR RECEIPT! We borrowed a dolly and forgot to return it when returning our truck. We called in about returning it a day late and were told that this was fine. When we returned the dolly, we checked the receipt to see if there was an extra fee. They had overcharged us $125 (as though we were late with the truck) in addition to a $25 dolly fee. When we asked about the $125, they quickly and politely removed it, but the fact that they were so nonchalant about it makes me think that this is common practice. If we hadn't been checking about the dolly charge, we easily could have missed this ploy completely. ~Alex

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