truck rental agency
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U-Haul Neighborhood Dealer in Santa Clara (3561 Homestead Rd, CA 95051)
About:
U-Haul provides truck rentals, trailers, cargo van and pick-up truck rentals for local or one way moves. Other available moving day tools include shipping boxes and moving supplies, and U-Box containers via online reservation.
U-Haul Neighborhood Dealer is located in Santa Clara (California state) on the street of 3561 Homestead Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +14084902078. You can get more information from their website: https://www.uhaul.com/Locations/Truck-Rentals-near-Santa-Clara-CA-95051/001553/?utm_source=gmb&utm_medium=primary&utm_campaign=listingmanagement&utm_content=1553. The coordinates that you can use in navigation applications to get to find U-Haul Neighborhood Dealer quickly are 37.338684, -121.995029. Scroll down to find out opening hours, reviews and other important information about U-Haul Neighborhood Dealer.
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Accessibility
- Wheelchair-accessible entrance
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Chang
There are already many one star reviews with the same reason. (Thanks to confirm that I am not a bad reviewer to blame everything before writing a genuine review). As all other said, it was the WORST experiences EVER in my life. U-haul should stop this store to rent trucks if they want to have a positive impression. I rented u-haul at this store and he wanted to sweep the truck to clean. Of course me and my wife did. But this guy picked up the tiny dust from the truck and told me that I didn't sweep it clean. The thing makes it worse is that he makes me and my wife a liar. He tried to emotionally attack us. Before I rented a truck, he frightened me if I don't fuel in full and the next customer discovers it, I will be charged fees. So, after driving 11 miles, I fueled in full that is 2+ gallons, which doesn't make sense no matter how I drive. I told him to charge the fine to the former driver, but he kept saying I am a liar and he cannot trust me. The worst thing is that he tried to keep emotionally attack me. I would NEVER visit this store again because I don't think his attitude deserves to earn an even a penny.
06.2022Chang
There are already many one star reviews with the same reason. (Thanks to confirm that I am not a bad reviewer to blame everything before writing a genuine review). As all other said, it was the WORST experiences EVER in my life. U-haul should stop this store to rent trucks if they want to have a positive impression. I rented u-haul at this store and he wanted to sweep the truck to clean. Of course me and my wife did. But this guy picked up the tiny dust from the truck and told me that I didn't sweep it clean. The thing makes it worse is that he makes me and my wife a liar. He tried to emotionally attack us. Before I rented a truck, he frightened me if I don't fuel in full and the next customer discovers it, I will be charged fees. So, after driving 11 miles, I fueled in full that is 2+ gallons, which doesn't make sense no matter how I drive. I told him to charge the fine to the former driver, but he kept saying I am a liar and he cannot trust me. The worst thing is that he tried to keep emotionally attack me. I would NEVER visit this store again because I don't think his attitude deserves to earn an even a penny.
06.2022Ruizhi
Worst service I have ever met in my whole life. 1. I returned the truck with full fuel, but the representative was insistent on charging us for not refueling. I have to drive the truck to gas station to add another 0.3 gallons of gasoline. 2. I swept the trunk very clean, as showed in the following picture, but they still said it's considered dirty and wanted to charged about $25. What makes the whole thing worse is their horrible service and harsh language. They yelled at me and we almost fought!
01.2022Han
One star because I cannot give a zero star rating. Try to describe our experience in a non-bias way. We rent a van. When we returned the van, I said we didn't go to the gas station to get a refill of gas because the gas meter shows F. The staff member "ordered" us to add gas otherwise he will charge us additional 30 $ service fee. Super super rude attitude sounds like your drunk high parent will burn your transcript. Then we went to the near gas station try to add "some gas" to this almost spilling gas tank by our understandings. The gas knob forced us to stop as a warning of spill after we tried our best to refill the gas. The second thing is, the staff member points out that we should clean the van. We argued that we have already cleaned the van but he roared "You call this clean?" He "ordered" us to do cleaning by giving us a broom unless he will charge 25 $ service fee. Then we two customers obeyed the order, bent our bodies to do cleaning carefully like cleaning our dishes. By the end of cleaning, the old man staff even said "you guys are CRAZY!!!!". The staff members have their own standards of "clean" and refuse to argue with the customers in an extremely rude way. I would even call this language abuse. Customers are not crazy. For the gas refill, they will order you to add gas to an almost full gas tank. Be careful not to spill gas. I feel like I just paid some money for learning how mean the U-Haul representatives would be.
01.2022Ruizhi
Worst service I have ever met in my whole life. 1. I returned the truck with full fuel, but the representative was insistent on charging us for not refueling. I have to drive the truck to gas station to add another 0.3 gallons of gasoline. 2. I swept the trunk very clean, as showed in the following picture, but they still said it's considered dirty and wanted to charged about $25. What makes the whole thing worse is their horrible service and harsh language. They yelled at me and we almost fought!
01.2022Han
One star because I cannot give a zero star rating. Try to describe our experience in a non-bias way. We rent a van. When we returned the van, I said we didn't go to the gas station to get a refill of gas because the gas meter shows F. The staff member "ordered" us to add gas otherwise he will charge us additional 30 $ service fee. Super super rude attitude sounds like your drunk high parent will burn your transcript. Then we went to the near gas station try to add "some gas" to this almost spilling gas tank by our understandings. The gas knob forced us to stop as a warning of spill after we tried our best to refill the gas. The second thing is, the staff member points out that we should clean the van. We argued that we have already cleaned the van but he roared "You call this clean?" He "ordered" us to do cleaning by giving us a broom unless he will charge 25 $ service fee. Then we two customers obeyed the order, bent our bodies to do cleaning carefully like cleaning our dishes. By the end of cleaning, the old man staff even said "you guys are CRAZY!!!!". The staff members have their own standards of "clean" and refuse to argue with the customers in an extremely rude way. I would even call this language abuse. Customers are not crazy. For the gas refill, they will order you to add gas to an almost full gas tank. Be careful not to spill gas. I feel like I just paid some money for learning how mean the U-Haul representatives would be.
01.2022Ajinkya
I rented a U-Haul for a day. It was mostly clean but had some dried leaves on the floor. Before returning it I made sure to clean the floor. When I went to return, the person asked me if I had cleaned it, to which I said yes. He then opened the back of the truck and it was visibly cleaner than when I had picked it up. Mind you that the floor bed is 10 feet in length. He stared at the floor for 10 seconds and then, no joke, picked up one speck of dust, the size of a grain of salt and accused me of lying.
10.2021Ajinkya
I rented a U-Haul for a day. It was mostly clean but had some dried leaves on the floor. Before returning it I made sure to clean the floor. When I went to return, the person asked me if I had cleaned it, to which I said yes. He then opened the back of the truck and it was visibly cleaner than when I had picked it up. Mind you that the floor bed is 10 feet in length. He stared at the floor for 10 seconds and then, no joke, picked up one speck of dust, the size of a grain of salt and accused me of lying.
10.2021Stan
This was one of the best truck rentals I have experienced. Everything was carefully explained along with extra procedures for COVID. The person taking care of me was very well organized and thoughtful. The truck had been sanitized and was super clean. I would definitely go back.
08.2021omid
Rude and unprofessional staff. Also, I had rented U-haul some other place during COVID but no where had asked me to brush the floor with a broom. I saw poor reviews, but went to this place anyway because it was close to me. I should have gone to a different place. This place is more like a jack of all trend than a U-haul.
08.2021Bill
I have known Chuck at the Santa Clara location for years and have always found him to be very professional and friendly. My wife has a post office box there, and it's within walking distance from my house. Awesome when I need to rent a truck!
08.2021Stan
This was one of the best truck rentals I have experienced. Everything was carefully explained along with extra procedures for COVID. The person taking care of me was very well organized and thoughtful. The truck had been sanitized and was super clean. I would definitely go back.
08.2021omid
Rude and unprofessional staff. Also, I had rented U-haul some other place during COVID but no where had asked me to brush the floor with a broom. I saw poor reviews, but went to this place anyway because it was close to me. I should have gone to a different place. This place is more like a jack of all trend than a U-haul.
08.2021Bill
I have known Chuck at the Santa Clara location for years and have always found him to be very professional and friendly. My wife has a post office box there, and it's within walking distance from my house. Awesome when I need to rent a truck!
08.2021Z
Worst U-Haul experience ever!!! I returned the truck after hour using the app. I followed each step of the app but there is no instruction showing how should I return the key. So I called customer service and they told me to return the key under the passenger's seat. So I did. On the next day, the owner yelled at me over the phone for not putting the key in the return box! And he false claimed I didn't clean the truck and there is dust in the back! I only pick up a mattress from IKEA how come there's extra dust!? He also told me there will be a $25 cleaning fee for me! I won't ever come back, the experience cannot be worse!!!
08.2020Fares
Very unprofessional. Waited over 15 minutes in an EMPTY store only to be given a broom and asked to clean a van that was very clearly cleaner than when I received it. Very unprofessional giving me a broom and asked to clean it (when it’s already super clean) and making me wait over 15 minutes.
08.2020Z
Worst U-Haul experience ever!!! I returned the truck after hour using the app. I followed each step of the app but there is no instruction showing how should I return the key. So I called customer service and they told me to return the key under the passenger's seat. So I did. On the next day, the owner yelled at me over the phone for not putting the key in the return box! And he false claimed I didn't clean the truck and there is dust in the back! I only pick up a mattress from IKEA how come there's extra dust!? He also told me there will be a $25 cleaning fee for me! I won't ever come back, the experience cannot be worse!!!
08.2020Fares
Very unprofessional. Waited over 15 minutes in an EMPTY store only to be given a broom and asked to clean a van that was very clearly cleaner than when I received it. Very unprofessional giving me a broom and asked to clean it (when it’s already super clean) and making me wait over 15 minutes.
08.2020M
Didn't realize till after the fact that this place wasn't an official U-Haul... it is actually inside a Postal Center... And located in a shopping plaza... So it was a little difficult to find initially... Customer service what's great and very friendly... Would recommend it conveniently located near you... Understand because they are not an official U-Haul... They do not have an on-site selection of rentals available... You need to reserve online and then they will have the vehicle they're waiting for you the day and time of your scheduled pickup
08.2019M
Didn't realize till after the fact that this place wasn't an official U-Haul... it is actually inside a Postal Center... And located in a shopping plaza... So it was a little difficult to find initially... Customer service what's great and very friendly... Would recommend it conveniently located near you... Understand because they are not an official U-Haul... They do not have an on-site selection of rentals available... You need to reserve online and then they will have the vehicle they're waiting for you the day and time of your scheduled pickup
08.2019