Best car dealer in Santa Monica, California (CA) 2024

Update: I purchased my brand new Mustang from Santa Monica Ford. I was super happy until I found out that they have bogus add-ons that they add into every deal. They charge $1000 for star guard which is like LoJack. LoJack only costs $500. Door guards for $500. Can purchase on eBay for $75. The worst part was that they said that these services would call me to set up an appointment. One month went by and no calls from either service. I called, emailed and left messages for the manager Inez 3 separate times. Not once did they call me back. After my 3rd phone call to the dealership both services finally called me to make an appointment. I guess once you buy the car, you are not important after that. The salesman was awesome so I am sad that I had to write a bad review due to bad management. Not even one returned call or email 3 months now after my purchase. Original review. This is the best dealership in SoCal. They sold me a hard to find Mustang Mach E. I called them about 2 weeks prior and talked to a salesman named Eduardo. I told him what I was looking for and he took down my info. I was so excited when he called me and said they had a customer cancel their order and it was mine if I could come down now. The transaction was super smooth and there was no mark up. Very thankful for the team at Santa Monica Ford! ~Bryan

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Unfortunately I am not the unique to share about the dealership still dishonest. Making long story short, one inspection became 2 charge twice for the same problem, after left my car for two days so they could try to find the problem and drive the car for a long distance “they said 30miles” to figure out the problem. Well, I got it the car with interior damages and missing items inside of the car, besides of being overcharged for a service that even happened as we discussed in the begin. They state on the receipt about drive the car for just 3 miles and didn’t find any problem (of course they didn’t find the problem, they didn’t inspect the car as promised) Anyway, the new crew are not the same as before. Sadly because all the other negative reviews from the last year start to make totally sense. ~Alexandre

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