Best drugstore in Sunnyvale, California (CA) 2024

Someone needs to fix the customer service at this store. We called before coming in to get passport photos but upon arrival we were told on both the occasions that the store was “understaffed”. Above all the only person available in the store was rude. We understood his frustration but it’s not fair to vent on customers. ~Meenakshi

I’ve been to the CVS easily 100 times. Right off the top I’d like to say the problems with the store are almost certainly attributed to greed at the corporate level. This is a industrywide problem and CVS should do better. I can say without a doubt that over the last year the conditions inside the store have deteriorated. I deal with the pharmacy a lot and while they are usually very friendly, it is very often that not only me having issues but other people in the line with me are vocalizing theirs as well. The least of which is for CVS to call you incessantly about prescriptions you need to pick up but then upon arriving, waiting in line, are told “Oh we didn’t fill that yet can you come back in an hour?” Today I went to pick up a script and the Pharmacist had apparently ghosted the store manager. No call no show. The only reason you do that is if you’re sending a message to management. Also the store was trashed, like a Dollar Tree. Stuff all over the isles and piled on shelves. Sad these corporations can’t take 2% of the CEO bonus and make their stores nice to be at. ~Raylon

The pharmacist was really helpful after I moved across the country and was able to get my meds transferred and filled. I really appreciated having one less thing to worry about. This was my first experience but they seem reliable to me ~Max