Best chocolate shop in Denver, Colorado (CO) 2024

Horrible experience!! Customer service does not care to fix their errors or make things right. I have spent three days dealing with Edible Arrangements and their lack of support. My co- worker had a death in her family and they did not have the decency to care. I went into the store to place my order to ensure no mistakes were made with the delivery. I spent almost $100 on a small arrangement and the delivery fee. The cashier explained the arrangement would be delivered the next day. No delivery was made. I called several times and they gave me different arrival times. I had my coworker wait due to the times they mentioned... The next day I called again to figure out the status of the order. They explained the delivery driver was not able to deliver it. They also could not provide me a reason for this. I asked when it will be delivered... They stated that it would arrive that day. No delivery again... The next day I called and complained.. They said it was delivered!! I demanded a refund. This was so inconsiderate on all levels. The staff did not even care nor did they apologize for their wrong doing. I will never use this company or this location again. I spent so much time tracking the package down for it to never be delivered. I never write reviews but I could not let this go without others knowing about the horrible treatment and customer service. ~Victoria

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