Pay attention to the reviews below, if you need help especially technical support, definitely go elsewhere. This location is only capable of handling sales and little else.
The reviews below indicate a trend in service and customer satisfaction. It's not just whining customers, it's seems like a culture issue at this particular location. The employee I was working with refused to help me, and then when I mentioned that customer support told me to come to the store he proceeded to call them incompetent and that they did not know how to perform their jobs (thought these folks would be on the same team?) He made a point to highlight their high turnover rates and that most of them have little experience. This was the opposite of what I felt talking to phone support.
Then, he muted the customer representative on MY phone so that he could talk about how "dumb" the customer support staff was to his manager. He was also very quick, if not demeaning to the phone support staff, cutting them off and acting as if he knew everything to know about the process. This was highly unprofessional, and the manager did very little to refute his behavior.
Another customer also came in while I was on the phone with customer support in that location with frustration over service. After that customer had left, the representative who called other verizon staff dumb, and another employee started mocking and making fun of that other customer. I've worked several jobs in customer service and I get that you can confide in coworkers, but doing it in front of customers is super unprofessional.
I was on the phone with support for over two hours, and I'm not saying Verizon's phone support is perfect by any metric, but the quality of service you'll get in this location is certainly not up to par. Also, to park at cherry creek mall it costs $2 for up to 2 hours. ~Sameer
cell phone store
telephone company