15 Best cell phone store in Denver, Colorado (CO) 2024

Good prices and great service. They fix smart watches too ~Billy

These guys are great. My screen wouldn't work and they were able to fix it quickly and for free because my warranty covered it. Jay at the front desk had a warm, friendly attitude and was helpful in answering my questions. ~Miles

I went in today to get my phone upgraded. Jeremiah helped me, and he was so beyond kind & amazing. For starters, it was only him & one other employee working on a very busy Sunday. I watched Jeremiah remain kind & patient with every single person he helped. He went above and beyond to make things work out for me today, and put in so much extra effort that I can’t imagine I would have gotten from anyone else. Huge thank you, Jeremiah. You are awesome & I am so thankful for your help today!!! ~Kinley

Pay attention to the reviews below, if you need help especially technical support, definitely go elsewhere. This location is only capable of handling sales and little else. The reviews below indicate a trend in service and customer satisfaction. It's not just whining customers, it's seems like a culture issue at this particular location. The employee I was working with refused to help me, and then when I mentioned that customer support told me to come to the store he proceeded to call them incompetent and that they did not know how to perform their jobs (thought these folks would be on the same team?) He made a point to highlight their high turnover rates and that most of them have little experience. This was the opposite of what I felt talking to phone support. Then, he muted the customer representative on MY phone so that he could talk about how "dumb" the customer support staff was to his manager. He was also very quick, if not demeaning to the phone support staff, cutting them off and acting as if he knew everything to know about the process. This was highly unprofessional, and the manager did very little to refute his behavior. Another customer also came in while I was on the phone with customer support in that location with frustration over service. After that customer had left, the representative who called other verizon staff dumb, and another employee started mocking and making fun of that other customer. I've worked several jobs in customer service and I get that you can confide in coworkers, but doing it in front of customers is super unprofessional. I was on the phone with support for over two hours, and I'm not saying Verizon's phone support is perfect by any metric, but the quality of service you'll get in this location is certainly not up to par. Also, to park at cherry creek mall it costs $2 for up to 2 hours. ~Sameer

Fantastic experience with this location! Shelly did an amazing job helping me get exactly what I needed even when these specific items were not originally in stock. She was able to locate them for me on a time crunch too! I was only in town for a few hours, and she was able to help me get what I needed when I have had no luck doing so elsewhere for months! I am incredibly impressed and highly recommend this location based on her unparalleled job performance. ~Tyler

Really disappointing that I’ve come here a few times in the last month , once to upgrade , And today to make a payment. All I see is new faces , nothing wrong with that . What’s wrong is the first time the new guy was trying to over charge me for an upgrade that was 149$ and turned into $320 with fees and taxes mind you I qualified for the upgrade price @149.99(n200) he wouldn’t explain to me how it ended up being $300 plus I’m not exaggerating. I believe his name was ahmadd. Today I returned to make a payment . He was trying to force me into an Alcatel tablet for $140 when it’s only $50 plus fees around $90 the most . But the worst part is the way he talks to other employees. I believe the girl was new aswell never seen her before . He was super rude to her and she was extremely nervous. Will be going to another location from now on. ~Nancy

Very fast, friendly & helpful. I was in and out in a half hour! Brand new phone & service. It was great! ~Liberty

Adela was very helpful and super professional. She helped me with what I needed and got it done quickly. Excellent customer service. I highly recommend her if you need your phone fixed or help with your plan! Thanks Adela ~Jerry

Simply amazing customer service and performance of the repairs that they provide! I've used these guys a few times before and was absolutely satisfied each time! Wes was extremely friendly, professional, and helpful. Honestly, above and beyond! So happy to know there's a business out there with such a great knowledge of the craft backed up by outstanding customer service! Would recommend to anyone who needs cellphone repair service! Thank you, Wes and thank you CPR! ~Professional