Best beauty supply store in East Hartford, Connecticut (CT) 2024

I've had so many issues just refilling my prescription that has been the same for many years. They even refilled it with the wrong amount. Had I not noticed I would have been out half of my meds. The person behind the glass acted as if she couldn't do anything about it. Finally suggested that I cancel it and put in back in again. Horrible customer service. The latest round of issues was that my prescription all of a sudden would have to be filled at a specialty pharmacy. Needless to say I'm switching. These meds are essential to my life. Customer service has continued to go down hill. Unconcerned staff and not knowledgeable. ~Jay

Normally a decent experience at this CVS store, however, one of the frontend cashiers needs more training. On 3/27/22, she was stuck on refund without a receipt. She took a while (maybe 10 minutes) before calling her manager to respond for assistance. The manager came, impatiently resolved the issue, and quickly left. The line was growing. It was then my turn and the cashier didn't know how to complete my MoneyGram transaction. Over the next 20 minutes, she called her manager twice without a response, then searched aisles for the manager. The line built up even more and customers grew frustrated and impatient. The cashier was alone and torn between my MoneyGram, waiting for management support, assisting self check out, and a growing line. She was overwhelmed and undertrained, and I blame management. In short, a simple MoneyGram transaction turned into a 30 minute wait. ~Kelly

This place says it opens at 7am and the store hours are posted but they never open on time. If you guys open at 9am then change the store hours online and change what you have posted. Smh wasting peoples time. ~Nikki