Best car rental agency in Middletown, Connecticut (CT) 2024

Wish I could give a zero. We are Gold Card members, and have been for decades. Had a reservation a month or more in advance at the Middletown location. Called two days before the pickup to confirm the reservation, The morning of the pickup, received a phone call from the location that there was no care available, as apparently some had not yet been returned. Was told that we would get a call when a car was available. NEVER received a call. The 800 number put us in touch with the Newport location. Same story, same promise. NEVER received a call, and when we called at 1pm (for what was originally a 10:30am pickup), there was still no car available. Outrageous!!! We will NEVER rent from Hertz again. ~Janet

I reserved an SUV (Toyota RAV4), but when I got there, all they had was a Toyota Camry. The whole reason we wanted an SUV was because we were going snowboarding 3 hours away in the Poconos and needed the room for all of our bags and gear. Luckily, the Camry is all-wheel drive, had a large trunk, and a back seat that opened to the trunk. The car worked out ok but an SUV would have been better. Everything else worked out great. Their rates are the best around, so it was hard to be too upset about the situation. ~Sarah