Best transportation service in Middletown, Connecticut (CT) 2024

Wish I could give a zero. We are Gold Card members, and have been for decades. Had a reservation a month or more in advance at the Middletown location. Called two days before the pickup to confirm the reservation, The morning of the pickup, received a phone call from the location that there was no care available, as apparently some had not yet been returned. Was told that we would get a call when a car was available. NEVER received a call. The 800 number put us in touch with the Newport location. Same story, same promise. NEVER received a call, and when we called at 1pm (for what was originally a 10:30am pickup), there was still no car available. Outrageous!!! We will NEVER rent from Hertz again. ~Janet