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I was the only one at this post office today in Newport dropping off a couple cards that I had already put stamps on (I just wanted to get them post marked) and the older scruffy looking guy working behind the counter looked kinda bored, so I asked him if he knew of “ a website” that could help me get the # number of a street address I was missing. I explained I had gone online and I had no luck finding it on my own. He basically interjected that he couldn’t help me and that I would have to look it up myself, I explained that I wasn’t asking for help and I didn’t need his help that I just wanted to know if USPS had “a website” that I could go on to look up the address and that when I tried searching at home, I kept coming up with scam websites that wanted me to enter my credit card number to find people or give me any information. He then got defensive saying the post office didn’t have scam websites and at that point he had already ruined my happy afternoon out to the post office so I just said I would try again when I got home. He was so rude like I was interrupting him and so unhelpful that I wish I never went in to that post office. ~MY

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I went to the post office for passport appointment and felt like I was in the twilight zone. The employee took a break during my appointment time and upon her return she was belligerent, arrogant and verbally aggressive. I’ve never felt the need to formally complain but after today, I will be finding a way to file a formal complaint of against an employee. It was the most insane experience I’ve ever had and all in front of my child. Completely unacceptable and the post office needs to do better with the management of this facility. ~Beth

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