Best auto broker in Cocoa, Florida (FL) 2025

I was very disappointed in Bob Steele ! First when I pulled up to have my oil changed, I was asked if I had an appointment. I answered no I wasn't aware I needed one. If the policy has been changed , they could have sent out an email to make people aware. Then I asked how long it would take . Angel said 1 1/2 - 2 hours, since my care needed it done I said I would wait. Angel also said it may not take that long. It didn't appear to be very busy. There were 4 people waiting. After the 2 hours I went in the office. On my way there I saw my car sitting in the same spot as before. I was very upset. I asked why my car wasn't ready. Agel asked " weren't you the one that didn't have an appointment? Yes I am but you said 2 hours! As we walked out of the office he told me. Not to talk to him that way. I was furious and yelled at him. This continued , I told him to just get my car. Then He told me to leave the property. Which I gladly did. Long and short is my car still needs an oil change. Bob Steele does my change free since I bought my car there. I admit I could have been nicer about it. Only he should have taken more action to resolve this situation. ~frann

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