5 Best bank in Hialeah, Florida (FL) 2025

Terrible bank. I was scammed by a restaurant, so i opened a claim and they asked me for evidence. I brought my RECEIPT of the restaurant which had the price they were suppose to charge, while on my statement they overcharged, though they closed my case saying it was not sufficient evidence, i even ended up paying overdraft fees. Terrible bank. Will be leaving soon! ~Lazaro

I am beyond furious! I withdrawal from the ATM machine on 03/18/2022 before going a 10 day trip and no money was dispersed. A receipt came out reflecting that NO CASH was withdrawn and to call the 1-800 number. I then transferred money from my savings and went inside the branch to withdraw the cash. I still show a negative amount in my account and its 03/28/2022. I was told in 12 hours the funds would go back in my account. I have called more than 7 times 3 out of the seven I was told money will be in and nothing the other 4 they transfer me to an answering service that says we cannot help you right now call again. I keep speaking to people that cannot get a solid answer as if I am being brushed off. We are talking a large amount not 20 bucks here! If my receipt shows no cash was given and I came inside the branch why don't I have my money????????? Unacceptable !!!!!!! I'm literally pulling all my money and take it elsewhere! ~William

I Went to the bank two times to open a checking account. Unfortunately the banker assigned to the appointment was Luis Vaca . This associate was very rude, disrespectful and did not show any customer service abilities to stay as a CHASE REPRESENTATIVE. ~Arleti

I had a great experience with courteous employees, with high-quality professionalism. Anabel helped me to complete my paperwork and transactions super fast. It's a clean and well-maintained branch. ~Emma

The worst bank I have ever been for them been empty of people is the same as full because they take forever not matter what and you can tell they don't have real experience workers wearing glasses won't make you any smarter ~Keyvan