Best bakery in Pembroke Pines, Florida (FL) 2024

Ordered cake on April 1st 10 am for May first IN PERSON. (A month before) Called while I was on the way to make sure that it was ready. The person I spoke to had no record of my order. The manager told me they didn't have anything and instead of trying to help or making a "replacement" she was basically like "oh well". After letting her know that I could've gone elsewhere and it's not my mistake that they misplaced my order that I did in person she said the earliest she can have it dome is at 5pm. (After our party). As well as keeping me on hold for a very long to the point no one came back amd i had to hangup. Very unprofessional and horrendous response to a mistake they did. I would've been fine if it was done a few hours later, mistakes happen.. but I had to ask for her to redo it because it wasn't something she wanted to deal with as if it was my fault. After all this the cake was the refrigerator the whole time. Terrible customer service. (Bakery). ~Rachelle

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Awful customer service and food preparation. Other location in Pembroke Pines is a lot better or even Miami Lakes. Ordered an Iced Vanilla Cream Cold Brew online and they had no idea how to make it apparently and kept telling me it doesn’t come with cream when I showed them my online order and the photo that is on the app. I was told to just put half and half in the back to the drink myself that it should taste the same when that’s not at all what I ordered. The customer service was rude and the place was also very dirty nothing like how the other locations I’ve mentioned earlier are at all. Will never come back here again. ~Aremaiy

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I just got a fondant cake for my son’s birthday party. The cake looked exactly like the picture I had shared with the bakery. The cost was also very good. I had gone to other cake makers and the price they quoted was double. It tasted amazing, moist and not too sweet. Everyone at the party was impressed. I will go back again for sure. ~Abhilasha

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